Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/10/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   I am rejecting this response because:
  You sent me no reason to reject my response!

  It is very clear YOU DO NOT UNDERSTAND YOUR JOB. Imagine living in a place where you do not get responsesfrom the manager who is allegedly onsite from 9am-6pm Monday thru Friday. Or sending emails. I might want to spell that out as well because people are idiots as they do not understand words.

  please send me the email correspondence referred too in the response. I have contacted the attorney general. And the Supreme Court as you are dealing with a state national.

  
  email so he emailed that and he sent a very strongly worded email, and he was very upset about the email that my husband sent saying that my husband should not have sent that email because it hurt her feelings does not have anything to do with feelings it has to do with not doing your job we are paying for service youre not doing your job. We pay rent every month on time before it is due. We have paid it diligently before it is due. Weve never asked for anything. Weve never caused problems. All we are asking for you to answer questions and now you are not doing that .

  Business Response

  Date: 05/28/2024

  Better Business Bureau of ********* and *************  
  
  Thank you for sharing the concern raised by ************************* at a property managed by Level 10 management.  Level 10 takes any allegation of wrongdoing seriously and has a retained landlord tenant attorney at all times to assist and aid with local,state and federal compliance.  
  
  Upon reviewing the submitted customer statement to ******************** and reviewing all records, Level 10 is confident all raised concerns were timely addressed and no further action necessary by Level 10.  More specifically, Level 10 has email records between Level 10 and ***** confirming written replies of Level's 10 action to address *****'s raised concerns of another tenant's dog, addressing concerns of a tenant parking in handicap parking and an allegation of improper rent payment processing. 
  
  Level 10 welcomes the opportunity to provide further feedback at any time.  
  
  Sincerely,
  Level 10 Management

• Initial Complaint

  Date:04/16/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Property Management company will not repair maintenance requests, instead of fixing our light switch correctly so the dimmer would work they physically broke it off. Our Kitchen window will not open from the bottom, they will not replace it. Our oven will not heat to the temperature displayed, they refuse to replace it. There is broken glass, concrete with nails sticking out that one of us already had go through our shoe, broken ***** water pipes, and dog f**** everywhere, they refuse to clean it. Our lease includes a work out facility that they will not take the padlock off of

• Initial Complaint

  Date:11/10/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   I am rejecting this response because: Level 10 told me the way to avoid paying a monthly fee was to set up an auto pay account. I did this and then they started charging me a fee to pay my rent. This should be illegal. If there is a fee, they should pay it themselves
  
  

  Business Response

  Date: 11/17/2023

  Better Business Bureau of ********* and ************.  
   
  Thank you for sharing the concern raised by ******************* at a property managed by Level 10 management.  Level 10 takes any allegation of wrong doing seriously and has a retained landlord tenant attorney at all times to assist and aid with local, state and federal compliance.  
   
  Our Level 10 team met to review **************** concern and his specific written residential lease.  **************** lease contained the following lease language in Section 2.1 RENT AND UTILITIES:
   
  "Payment must be made in one of the approved methods authorized by MANAGEMENT.  Some methods of payment may require an additional fee or merchant charge. MANAGEMENT may change its authorized and approved methods of payment from time to time with notice to RESIDENT."  
   
  The $2.49 charge that concerns ************ is a charge directly charged by Level 10 merchant App Folio for echecks paid.  This is not a fee or charge levied by Level 10.  Level ********************** receive the $2.49 in any amount from any tenant.  The entirety of the amount is paid directly to the merchant at the time of monthly rent payment as a merchant charge.  
   
  In summary, Level 10 does empathize with *********** that online payment fees are not preferred but are a standard practice in property management with online tenant rent payment.  Level 10 did properly disclose a merchant charge in its lease to ************ and it may increase **** require an additional fee or merchant charge." 
   
  Level 10 welcomes the opportunity to provide further feedback at any time.
   
  Sincerely,
  Level 10 Management
  

  
  

• Initial Complaint

  Date:05/17/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The management here is not cooperative in replying to serious issues regarding tenant health and wellness. When contacting Level 10 or ************************* (the property manager for ***********************), I get no response back. I am receiving cigarette and marijuana/blunt smoke into my unit from another tenant, who recently moved in. The apartment is a smoke-free building. I have asthma as a result of long-Covid and I cannot live here by coughing consistently due to the inhaling of smoke and odors. Marijuana is still very much illegal and I am getting the tail end of it as it reeks in my apartment of both odors. Ive called the police about noise complaints not taken seriously for a week now. They never take noise complaints seriously. It took 4 months for me to move into a different unit due to complaining of noisy upstairs neighbors. I cannot sleep due to how late the next door neighbors party and it is not being addressed. People with asthma cant live like this for one day, let alone a whole week without action nor response or resolution. I have sent 4 emails, called and lets two voicemails, and I have called the police before as my own actions. I am now even begging to work out an arrangement with ***** on moving out into another unit (again), another building, or a simpler idea would be negotiating a move-out with less fees attached due to the lack of urgency and health violations and lease-breaking activity and/or illegal activity that is being reported and not addressed. I am hoping to receive a response this way since the Attorney General will not take my case as it is too small.

• Initial Complaint

  Date:04/15/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The prbleom is still happening and bugs are still coming and stuff and Im helping my sister out. 
  

  cda knows it about it to now 

   

  that whole place is infested and they need to let out off the lease without paying 

  the problem isnt getting any better its getting worse 

  they is cockroache p*** to 

  they need to get fired and get a landlord and mangerment and maintenance. Or fix the problem 

  hes in. The people that were moving out said that it's been this way for then2 years that they lived there and they don't do anything about it that place needs to gutted to

  Business Response

  Date: 05/18/2023

  Hello,

  This complainant (***********************************) does not reside in the unit.  Her statements are hearsay, and she has never spoken to management, the onsite Maintenance tech, or the exterminator. 

  Here is a timeline of events taken:
  4/5/23:
  -Tenant moved in; I walked unit with tenant and no issues where reported.
  4/6/23:
  -****** said she say ***** and possible a mouse.
  -Maintenance went to the unit to close any access point and lay traps.
  4/7/23:
  -Exterminator was scheduled to treat unit but there was a scheduling issue, and he did not arrive.
  4/11/23:
  -Exterminator out to treat tenant's unit.
  4/13/23
  -Exterminator out to treat all units in building and exterior of building.
  5/4/23:
  - Exterminator back out to treat all units in building.
  - Exterminator thinks the cause on the roaches (past tenant) moved out and the situation should be getting considerable better. 
  5/8/23
  -Exterminator/tech found no further issues in unit.
  5/18/23
  -Annual bed bug inspection took place, no pest issues noted by exterminator inspector.
  
  I have attached email with correspondence I have had with parties dealing with this situation.
  - ***************, Building Inspector I for the ***************************
  - *****************************, Housing Social Worker
  - Tenant on Lease *********************************
  - ***************************, Compliance and Landlord Relations Manager
  
  The tenants have set up and failed to show up or allow in the city inspector on 2 separate occasions.  The stated they will give her 1 more chance to let them in before they drop her complaint.
  
  If you need any further information, please reach out to me at ******************************************* and I will be happy to assist with your investigation.  We are actively addressing the tenants concerns and walking her though the process.  If we failed to meet her expectations, it was not on purpose, and we will continue to treat the unit and building until the problem is fully resolved.
  
  Thank you,
  
  ***************************
  
  

• Initial Complaint

  Date:01/31/2023

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Where to begin? You will never get a timely response if you even get one. I moved in ********* Apts off of ************** fall 2022. The following were stolen that were slated for delivery: ************************* Furniture, Wal-***** ********* deliveries, InstaCart groceries, ****** delivery. I sent the confirmation pictures of the items delivered downstairs to staff/management but all have gone ignored. I gave a notice to vacate Dec 2022 knowing 2-months' severance is required and no move-out date until after winter months Feb onward. Nonetheless, I am willing to incur these charges just to rid of this situation. My monthly rent is ****ish plus $60 internet for a 2bdr (really 1 of the bdrs is the size of a closet). I was told if I cancelled my notice to vacate, they will RECTIFY the mistake in which I was never given the move-in special of tenant concession of $200-$230 monthly. I found this out early December. I was deceived when renting this place that I'd get a parking space. The leasing agent ************************* pretended to empathize with my situation of being from out of state and guaranteed me a covered parking space. I texted him and emailed him many times with regard to receiving a parking space but he completely and utterly ignored my attempts to reach him. My car has gotten towed. The neighborhood is very unsafe. Cars are stolen and vandalized often. From Oct- until 1/24, ***** never emailed me back. It's like he washed his hands clean once he leased the apt to me. I've taken my concerns to ************************* Portfolio Manager and emailed her about a total of 10+ times with the aforementioned concerns (theft, move-out, concessions/move-in special, and mostly parking). I believe she responded back to me a total of 2 times. Finally, I've emailed the property manager ***************. She was very rude and condescending. She was also very aloof. Often I would email Ver with *****************'d. Neither would respond. I would like to escalate this and mail the emails/correspondence to owner whose property is managed or Level10 Headquarters as they should be made aware. It would be an understatement to say that I am appalled by the level of unprofessionalism I've witnessed with this property management company from staff to manager. I am hoping to find someone above this company or the owner and to provide proof of everything.

• Initial Complaint

  Date:09/06/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  Business reached out to us and have resolved the issue.