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Business Profile

Property Management

EIG Property Management

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Property Management.

Complaints

Customer Complaints Summary

  • 8 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/16/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The issues continue to occur as they never are resolved. I was granted access to an additional garage and then a year later charged a year of back pay and had the garage taken. There are bed bugs and cockroaches and mice all over the building. Broken glass litters the floor. They pay this nice elderly woman to do ALL of the cleaning for the property and it is not enough to keep up with the disgusting conditions. No effort is make to evict the people causing the issues because they are just concerned with getting their money. Gaping holes in the walls and stains in hallways. No one should have to live like this and especially not pay for it. They tried to raise rent above the 3% cap and were denied- so now they are charging for all utilities. I have over a years worth of documentation showing the bugs and the welts that I have developed all over my body because of them and the broken glass I have had to remove from my foot.

    Business Response

    Date: 04/16/2024

    We have no record of this person living at our property. Please ask for a copy of their lease and pass it onto us so we can review it more thoroughly. ****

  • Initial Complaint

    Date:08/01/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I applied for an apartment with this management company. They ask for a "pre lease deposit". I withdrew my application through a phone call at 12:17pm they sent me an email at 12:32pm telling me I was approved and because I was approved for the apartment they are revising to refund the $950

    Business Response

    Date: 08/10/2023

    Refund was issued on 08/07/2023.

EIG Property Management is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

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