Business ProfileforHewing Hotel

I made a reservation at Hewing Hotel on April 16, 2023 for May 10, 2023 (check-in) through May 15, 2023 (check-out). The reservation was completely paid (`$2100) for at the time of reservation (2 adults & 2 children). My family and I were not able to make the trip from ******** to ** on May 10, but rather arrived on May ****************** ***********. I called on May 11 to confirm a early check-in and the manager indicated that our reservation was canceled for a "No Show" and that we would loose our entire payment and would need to make another reservation and repay for this new reservation (around $1700) through May 15. I questioned the manager why our reservation was canceled and he continued to read from a form/policy that a No Show cancels the reservation. In addition, the manager did indicate our room was still available and that I would be able to "re-reserve" the room for the remainder of our stay for $1700.In correspondence via email, there is no information indicating a reservation would be canceled if you do not arrive the first night of your stay. The only information about cancellation was the reservation is prepaid at time of reservation. In addition, I did not receive a cancellation notice from the Hotel until after I called on May 11.I fully understand that I paid for May 10 - May 15 and would not be refunded for late arrival. This was not the issue at all. I have never experience the inconsiderate and unbelievable policy of a "no show." I did not reserve another room with this hotel, but rather had to last minute (while driving with my family) find another hotel that had availability. I will never stay at Hewing Hotel and will share this unreal experience with anyone traveling to ***********.