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Business Profile

Charter Bus

Jefferson Lines

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Charter Bus.

Complaints

This profile includes complaints for Jefferson Lines's headquarters and its corporate-owned locations. To view all corporate locations, see

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Jefferson Lines has 4 locations, listed below.

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    Customer Complaints Summary

    • 46 total complaints in the last 3 years.
    • 13 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/16/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My trip was cancelled and email from bus company said they apologize for cancellation for trip AND that I would b refunded within 72 hours, however that hasn't happened, after trailing the money it was determined between Greyhound, and Flix bus companies that Jefferson bus lines should process the refund.

    • Initial Complaint

      Date:04/14/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a bus ticket on April 2nd for travel on the 3rd for a friend. Three hours later I called and asked if I could cancel and get a refund and was told that I could. Both before and after she processed the cancellation, I specifically asked if she was sure that I would be getting my money back on my card and she said yes. She even verified all of my card information with me over again. The next morning I ended up purchasing the same ticket again, thinking that the first one had been refunded. After my friend left on the bus I checked my account and found that I was still being charged for both tickets. At that time I called and spoke with a manager and she apparently listened to the call and said that since I had spoken to a new employee who was unfamiliar with their no refund policy,and since it was their mistake, that I would be receiving a refund. The day before yesterday I checked my account again and the money is still not there. Since then I have been trying again to get ahold of the manager and keep getting forwarded to voicemail and told that there is only one manager and that she will get back with me when she can. I NEED my money back.

    • Initial Complaint

      Date:11/25/2024

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
       Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. together. I travelled on Jefferson Lines to *********************** in January and had no problems at all. I thank you for your help with this one. Sincerely, ****** ********

      Business Response

      Date: 12/06/2024

      Dear, ****** ********,

      Thank you for reaching out to us regarding your recent travel experience on November 24th.  We were able to research order  which is associated to your Jefferson Lines account and see that our ************* team was contacted on 11/30/2024.  At that time, a credit was issued to your Jefferson Lines account in the amount of $204.00.  That credit can be applied to any future travel on Jefferson Lines for the next 12 months. The account with the associated credit amount is associated with the email address ***************************. 

      Thank you for your inquiry and let us know if you have any further questions related to the use of the online credit.

      Regards,

      Jefferson Lines ************* Team

    • Initial Complaint

      Date:11/22/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Purchased bus ticket for $35. Bus driver departed its pick-up spot 10 plus minutes early. Offered no refund.Apparently this happens a lot according to many online ****** Maps reviews.

      Business Response

      Date: 11/22/2024

      Dear ***** ******,

      We are sorry to hear that you missed your recent trip with Jefferson Lines.  In order for us to research this issue, we will need some additional information.  Please provide us the following information so we can determine what happened with your travel experience.  

      Order Number

      Date of Travel

      Departure Location:

      Once we receive this information, please allow 10 - 14 business days for a follow up response.

      Regards,

      Jefferson Lines ************* Team

       

       

       

    • Initial Complaint

      Date:11/22/2024

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a bus ticket for a route on 06/19/24 from *********, ** to ******, **. We stopped in ****** for a scheduled stop and were then informed that the route would not continue due to no driver available for the remainder of the route. They offered to return us to *********, but I was attending a specialty medical appointment in ******* and this was not an option. I was then stranded in ******** and forced to find my own way to finish the route. I have attempted to get a refund from Jefferson Lines since this trip, via email and phone calls. They continue to state "they will review the request & get back to me." This issue is still not resolved nor have I received my requested refund.

    Jefferson Lines is NOT a BBB Accredited Business.

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