Business ProfileforJefferson Lines

What a worthless bus company. Today my wife was traveling from ********* to ***********. They made a stop in ****** **, for bathrooms and lunch or whatever, and the driver said he'd leave in 20 minutes. My wife went to a bathroom, and is hyper cautious about time. She came out about 4-5 minutes before the 20 minute time had elapsed, and saw the bus pulling away.There were not that many people on the bus, and driver apparently made no effort to count heads or check for stuff on seats to make sure he wasn't leaving anyone. Dumb and lazy.All her stuff except purse is on this bus. Daughter in MPLS had to rush down to ****** (2 hrs each way) in pouring rain to pick up my wife. Daughter's boyfriend has all my wife's booking and confirmation info and is going to try to get her stuff when the bus arrives in MPLS. But he's been told the driver may not release my wife's luggage to him, since he is not her. This is ridiculous.I had a call in to their ************************ could not get a live person, and had to leave a voice mail which they said they'd return. Still waiting. Our first time using Jefferson instead of actual Greyhound, and will never do it again.Company owes my wife a refund on her ticket, as well as reimbursing my daughter mileage for the 4 hour round trip to get my wife after Jefferson left her stranded in ******.