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Business Profile

Bed Sales

Sleep Number Corporation

Headquarters

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BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Sleep Number Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see

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Sleep Number Corporation has 21 locations, listed below.

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    Customer Complaints Summary

    • 1,120 total complaints in the last 3 years.
    • 324 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:08/16/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a Sleep Number bed back in October of 2021. I didn't have the bed long before wanting to return it. I was never told about the return policy with a stocking fee or return fee. The people who came to pick up the bed put it on the wet, dirty ground outside so thank god I took pictures of it beforehand incase they tried saying it was damaged. They only returned a partial amount of the purchase to the ************** card it was financed under. I called and they told me there was a restock fee and another fee that they couldn't get the details on. The amount I was originally charged versus what the amount was on my account did not add up. After returning the bed minus the cost of a bed cover did not add up. I've tried disputing several times, one time seemed to be successful but the amounts of what I have left to owe is still not accurate so I disputed again. When I called the guy told me there was ZERO record of the BOTH disputes on my account. I said I don't know how that's possible when the last person told me it was noted on my account and now there is nothing there. So I disputed with TransUnion and they said the account is accurate but it is not. I can't speak to Sleep Number directly because they keep telling me to contact Synchrony but they are of no help either. I have nothing else I can do and I've been stuck trying to resolved this for MONTHS and I've basically had nothing resolved. I should not be charged anything for a fees that were not disclosed to me. I should also not have a balance since the item was returned. I don't see how they're telling me this information is accurate when none of the bills from Sleep Number or Synchrony are the same.

      Business Response

      Date: 08/16/2022

      August 18, 2022

      Better Business Bureau of ********* & ************

      RE: ****
      Case # ********


      Dear Better Business Bureau:

      Thank you for the opportunity to respond regarding the complaint of our customer, Ms. ******** style="mso-special-character:line-break">

      On 10/28/2021 Ms. **** purchased a QUEEN *** mattress only.  She Paid $2649.50 for the mattress, $219.99 for the total protection mattress Pad, and $199. for delivery.   The order total was $3068.49.

      On 12/20/2021 Ms. **** call and set up a return for her mattress.   She was Refunded $2,649.50 for the mattress and charged $199 for the pickup fee.  Totaling $2,450.50.   There is no restock fee. 

      Ms. **** is responsible for the original delivery fee of $199.,the Total protection Mattress Pad $219.99 and the pickup fee of $199.  Totaling $617.99.

      The refund of $2450.50 added to what Ms. **** is responsible for  $617.99 makes a total of $3068.49, the same as the original cost of her order.  We do not owe Ms. **** a refund.

      Synchrony Bank and Sleep Number are not the same company.   We do not share financial information.  We have no record of a dispute with Synchrony on her account.


      Best regards,

      Executive Team Consultant  

    Sleep Number Corporation is BBB Accredited.

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