Complaints
This profile includes complaints for Sleep Number Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 1,121 total complaints in the last 3 years.
- 323 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:07/30/2025
Type:Service or Repair IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased the bed in 2021. Today the one ***e of the bed is loosing air. This is only 4 years old. The company makes you check several things which I did. It has been determined that the one ***e is loosing air from the in***e air ********. They want me to pay $192 to replace this because its for both ******** they only sell even though I need only one ***e. They maintain they only come this way and to store the other ***e for future. I think that the air leak out of the air chamber should be covered under a longer than 1 year warranty. Why is it leaking as well only after 4 years? I believe that they should cover that basic part for the limited 15 years warranty they make you believe at the time of purchase thats its covered. I dont recall the salesperson ever saying that its pro rated after the first year. The mattress was over a $1000 to begin with. My wife and I are both under 150 lbs and are not jumping on the bed. This type of failure should be covered as a manufacturer defect. Nothing we *** to have air start loosing from their product. They should back up their product and find out from their manufacturer why it leaked and not place the cost onto us.Business Response
Date: 07/30/2025
July 30, 2025
Better Business Bureau of ********* & ************
RE:*** ****
Case #********
Dear Better Business Bureau:
Thank you for the opportunity to respond regarding the complaint of our customer, *******.
Since filing this complaint, a member of our Executive Team has reached out to *** ****via email and expressed interest in working with him to find a resolution in accordance with the terms of his 115-year limited warranty. *** **** purchased his bed on March 6, 2021.
If a warranty replacement is required, it is pro-rated after the first year of ownership. Additionally, the customer is responsible for the cost of service or installation of replacement parts after the second year. However, our air systems are designed for self-installation, which can help avoid service visit charges.
A price quote was provided to *** **** on July 29, 2025, and is valid for 30 days. We strongly encourage *** **** to respond to our email so we can move forward with assisting him.
Best Regards,
****** H
Executive Team ConsultantCustomer Answer
Date: 07/30/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.Initial Complaint
Date:07/23/2025
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
We purchased a sleep number mattress and base on June 19, 2025. We were told by the store employee and the store manager that if we were unhappy with the purchase we have 100 nights trial and could return or exchange the items. No one told us that one of the pieces processed was a final sale item. We are returning the mattress and have no need for the base and are being met with push back regarding a policy we were not aware of or notified about at time of purchase.Business Response
Date: 07/28/2025
July 28, 2025
Better Business Bureau of Minnesota & ************
RE:****
Case # *******
Dear Better Business Bureau:
Thank you for the opportunity to respond regarding the complaint of our customer, ****.
Our sales professionals are trained to lead with transparency and ensure that customers understand the details of our return policy. The customer signed the Terms and Conditions of Sale and initialed the paragraph which explains that the adjustable base falls under the exclusions to our ln-Home Trial Policy. Specifically,this section is printed in bold print to ensure customers are aware of our policy. In the event that the customer decides to return their mattress, the adjustable base can be used with multiple mattresses on the market. We stand by our policy as stated to the customer.
Best Regards,
Executive Team ConsultantCustomer Answer
Date: 07/30/2025
I am rejecting this response because:
We were taken advantage of. They said everything was refundable in the trial period. We had to get out of the store to pick up our children and the sales man and manager never informed us of this item that was final sale. I feel taken advantage of and used. We are aware of the item to make it for use with other mattresses however other companies also sell movable bases and they are not the same price. We would like a full refund or match us with the price of the competitors base.Business Response
Date: 07/31/2025
July 31, 2025
Better Business Bureau of Minnesota & ************
RE:****
Case # *******
Dear Better Business Bureau:
Thank you for the opportunity to respond regarding the complaint of our customer, ****.
Our position remains unchanged. Ms. **** signed and initialed the terms and conditions, indicating her agreement and understanding. A copy was also provided for her to review at home. If she had disagreed with the policy,she had the option to cancel the order prior to delivery of the mattress and base.
Additionally,our adjustable bases are compatible with a wide range of adjustable mattresses available on the market.
Best Regards,
Executive Team ConsultantInitial Complaint
Date:07/23/2025
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I ordered a bed from Sleep Number. It was trash so I returned it and got a different model. They delivered the wrong model and charged me $250 for it then when that one was delivered. I was told that would be waived. Then they were supposed to pick up the wrong one that we are now returning. Theyre charging me $250 for that which was whatever But they were supposed to get it from 9:30 to 12:30 delivery window. At 1pm I called to see where they were and was told now they would be there by 5 PM so the whole day. I cant afford to take the day off and not make any money and have to pay a 250 charge for delivery for the bed I didnt want in the first place.Business Response
Date: 07/25/2025
July 25, 2025
Better Business Bureau of Minnesota & ************
RE: *****
Case # ********
Dear Better Business Bureau:
Thank you for the opportunity to respond regarding the complaint of our customer, Mr. *********** customers are responsible for the delivery and pick-up fee should they decide to return the mattress. We do offer a 100-night trial for our smart beds, this trial is limited and does not extend to adjustable bases and shipping-delivery fees, which are non-returnable. Our Terms and Conditions clearly state that the customer is responsible for the shipping and return fees. The return was completed on 07/21
Best regards,
Executive Team ConsultantCustomer Answer
Date: 07/30/2025
I am rejecting this response because:
They told me that my delivery fee would be waived because they delivered the wrong bed. I still accepted delivery because I was told that it was going to be waived. I then ended up hating the bed and returned it. Even though their policy states I must pay for they waived the fee and have it on their records in their recorded conversation with my person for customer service that they waived it because they delivered the wrong bed. I ordered a California king top of the line bed. They delivered a split top piece of junk.Business Response
Date: 07/31/2025
July 31, 2025
Better Business Bureau of Minnesota & ************
RE: *****
Case # ********
Dear Better Business Bureau:
Thank you for the opportunity to respond regarding the complaint of our customer, Mr. *********** position remains the same; however, we did issue a refund for the delivery fee related to the exchange for the correct mattress style. Order 95020176606
As outlined in our Terms and Conditions, customers are responsible for delivery and pick-up fees if they choose to return a mattress. The return was completed on 07/21.
Best regards,Initial Complaint
Date:07/21/2025
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I order a sleep number. I had to wait a month before it was delivered. It was delivered 7/9/25. It went offline on 7/10/25. I had to call customer service four times because the phone kept getting disconnected from them and they were not calling me back even though I had started troubleshooting with the first ******* They could not get it back online. They schedule a week later for someone to come out. The company they sent sent outIt was not from sleep number, it was a third party. They came with nothing not even a tablet to try to get me back online. Because of the customer service issue and the bad issue, I chose to return. Sleep number is charging me $250. To return the bed even with the issue of not online.Business Response
Date: 07/21/2025
July21, 2025
Better Business Bureau of ********* & ************
RE: ****
Case # ********
Dear Better Business Bureau:
Thank you for the opportunity to respond regarding the complaint of our customer, Ms. *****
On 7/17 Ms. **** spoke with a customer service agent about returning her bed. The agent offered troubleshooting and solutions to address the offline issue, including sending a complimentary remote and support system to improve comfort. Ms. ***** refused the assistance with her bed and the bed was returned.
Our terms and conditions state that the customer is responsible for the cost of delivery and returning the mattress.
Executive Team ConsultantInitial Complaint
Date:07/21/2025
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Purchased a sleep number bed July 14 2023. Suddenly on July 14 2025 my husband side of the bed would not half air. I was informed that we needed a new air chamber but this part was only covered by 65% of the , of a 15 year warranty, after just 1year past the original 1 year 100% warranty. I understand that we have had and used the bed for 1 year past the original 100 percent warranty but do not feel that the pro-rate should be to 65%. This part is a very important part of this bed and should be covered more substantially by the warranty. I should not be having trouble after 2 years of normal use.Business Response
Date: 07/21/2025
July 21, 2025
Better Business Bureau of Minnesota & ************
RE: ****
Case # ********
Dear Better Business Bureau:
Thank you for the opportunity to respond to the complaint of our customer, Ms. **************** **** called the customer service center regarding his pump on 7/16/2025, he was informed that the pump would be replaced for him and that if needed he could order the ******** on the same terms.
We are upholding this agreement, and the cost of the ******** has been returned. The normal terms of the warranty apply going forward with any replacement parts. Proration of the warranty starts at 65% and goes down by 5% each year. Labor cost is not included after the first year.
Executive Team ConsultantInitial Complaint
Date:07/21/2025
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was informed by the sales *** that if I decided to return, I would forfeit $250. At no point did they state that I would lose $500. I tried getting customer service to rectify this but they are horrible. They just kept trying to say it was on my receipt which I was never given in the store. I received one through email but that was much later.Business Response
Date: 07/21/2025
July 21, 2025
Better Business Bureau of Minnesota & ************
RE: ****
Case # ********
Dear Better Business Bureau:
Thank you for the opportunity to respond regarding the complaint of our customer, Mr. ************ customers are responsible for the delivery and pick-up fee should they decide to return the mattress. We do offer a 100-night trial for our smart beds, this trial is limited and does not extend to adjustable bases and shipping-delivery fees, which are non-returnable. Our Terms and Conditions clearly state that the customer is responsible for the shipping and return fees.
Best Regards,
Executive Team ConsultantCustomer Answer
Date: 07/22/2025
I am rejecting this response because:
That is not what was explained to me by the sales *** at the store. I was told I would simply forfeit $250 if I decided to return. At no point were we told it would be that times two. Sales person intentionally left that part out.Business Response
Date: 07/23/2025
July 23rd, 2025
?
Better Business Bureau of ********* & *****************;
?
RE: *****
Case # ********
?
Dear Better Business Bureau:
?
Thank you for the opportunity to respond regarding the complaint of our customer, Mr.*****
?
?
Our position remains the same. Our sales professionals are trained to lead with transparency and ensure that all customers understand the contours of our return policy.? In this situation, the customer was aware of the policy, and initial reflecting his understanding, and decided to make his purchase.? We stand by our policy as presented to the customer.?The first paragraph of the Terms and Conditions clearly states that the customer is responsible for the shipping and return fees.
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?
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Best regards,
Executive Team ConsultantInitial Complaint
Date:07/21/2025
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My wife and I were told that there was a full money back guarantee on the sleep number product if we were not happy with it. The product does not perform as advertised and is just not comfortable. The base does not adjust to alleviate snoring and the bed is comparable to sleeping on concrete. It is NOT the bed we tried in the showroom. We are now being told that the adjustable base is a "final sale" item and non-refundable. This was never explained to us in the purchase process and we had the lady explain everything. We want a refund and removal of the base so we can purchase a bed that does what it is advertised to do.Business Response
Date: 07/21/2025
July 21,2025
Better Business Bureau of Minnesota & ************
RE: ****
Case #********
Dear Better Business Bureau:
Thank you for the opportunity to respond regarding the complaint of our customer, Mr.****.
Our sales professionals are trained to lead with transparency and ensure that all customers understand the contours of our return policy. We stand by our policy as presented to the customer. The adjustable base is a final sale per the Terms and Conditions of Sale. The base can be used with multiple mattresses on the market. Mr. ***** did sign the terms and conditions stating that he understood them at the point of sale.
Best Regards,
Executive Team ConsultantCustomer Answer
Date: 07/22/2025
I am rejecting this response because: Sleep Number's response does nothing to resolve the fact that I cannot return a product that my wife and I are extremely unhappy with. This DOES NOT resolve my complaint. These are poor business practices and if this "response" is how they have "resolved" previous complaints, they should not have an "A+" rating with the BBB!Initial Complaint
Date:07/21/2025
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On May 23, 2025, I purchased a Sleep Number bed and FlexFit adjustable base from the ************************************. A key reason for my purchase was the 100-night in-home trial, which the salesperson, ***** ******, strongly emphasized. At no time was I clearly told the FlexFit base was non-returnable. ***** even said, If youre unhappy with your Sleep Number, itll be like you never had it. That statement directly influenced my decision to purchase the full system. Now, Im stuck with a $3,500 base I dont want.We disliked the mattress from night one. Per company policy, we waited 30 days to request a return. When I called, I was told the base wasnt eligible for return due to a final sale policysomething never mentioned during the sale. While we may have initialed a document referencing this, it was presented misleadingly. The clause about exclusions appears after a page break, and we never initialed page two. Its unclear we were ever shown that page. We believed we were signing paperwork for the 100-night trial on both items. This feels like deceptive sales conduct, worsened by the high-pressure approach and lack of transparency.I request a full refund for the FlexFit base. I do not want a replacement or store credit. I no longer trust the product or the company. Only a refund, full or partial, will resolve this.The 100-night trial was heavily emphasized, with no mention of exclusions. The final sale clause was in fine print, not clearly explained, and possibly never shown. I attempted a return in a timely manner; the base is still like new. All responses have been rigid, dismissive, and unhelpful.Please respond within 14 days confirming a full or partial refund. If not resolved, Ill escalate to the Illinois Attorney General and may pursue small-claims court. Im also prepared to share my story via reviews, media, and consumer ************ simply seeking the honest resolution I was led to believe I was entitled to at purchase.Business Response
Date: 07/21/2025
July 21, 2025
Better Business Bureau of Minnesota & ************
RE: ****
Case # ********
Dear Better Business Bureau:
Thank you for the opportunity to respond regarding the complaint of our customer, Mr. ************ customer purchase on 05/23/25 and his delivery was 06/06/2025. He had 14 days to read the terms and conditions that he signed and was sent home with him. Our sales professionals are trained to lead with transparency and ensure that all customers understand the contours of our return policy.? In this situation, the customer was aware of the policy, initialed and signed reflecting his understanding, and decided to make his purchase.? We stand by our policy as presented to the customer.???
We do not offer or advertise a 100-night risk-free trial on an adjustable bases.? Although we do offer a 100-night trial for our smart beds, this trial is limited and does not extend to adjustable bases, which are non-returnable.? This is clearly presented in our Terms and Conditions of Sale, which were signed by Mr. **** at the time of the purchase.? The terms are sent home with the customer to review. Mr. **** could have canceled the delivery to avoid the final sale terms.
Best Regards,
Executive Team ConsultantInitial Complaint
Date:07/18/2025
Type:Delivery IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I placed an order for a Queen *********** Smart Bed from Sleep Number (Order #***********), scheduled for delivery on July 17 between 12:30 PM and 3:30 PM Eastern. I stayed home the entire time. No one showed up, and I received no knock at the door, no phone call, and no voicemail.Later, I was told the delivery was canceled due to no response, which is inaccurate. I checked my phone logs and can confirm that no contact was attempted. When I escalated to a supervisor, I was told its not protocol for delivery drivers to call yet the cancellation was still blamed on a missed call. This is contradictory and unacceptable.I was then offered a free set of sheets and told the earliest redelivery would be two days later. That is not an acceptable remedy for a missed delivery that I was fully available for.I am requesting:Priority redelivery within 24 hours and credit for delayed delivery A written acknowledgment from Sleep Number that the original delivery was not properly attempted and that I was not at fault This is a major purchase, and I expected better service and communication from a premium brand like Sleep Number.Business Response
Date: 07/18/2025
July 18, 2025
Better Business Bureau of ********* & ************
RE: **** *****
Case # ********
Sleep Number Customer # **********
Dear **********************:
Thank you for the opportunity to respond regarding the complaint of our customer, Mr. **************** sincerely apologize for your experience. We will be providing the appropriate coaching to the delivery team.
Mr. ***** has been compensated for his inconvenience. There is no further compensation at this time.
Executive Team ConsultantCustomer Answer
Date: 07/21/2025
I am rejecting this response because:
Providing a free set of sheets is not appropriate compensation for what happened which was more than just an inconvenience as it caused me to miss a day of work for no reason and left me without a bed to sleep on for two days in my new home. I promptly called while still in the delivery window and the redelivery still was not prioritized.Customer Answer
Date: 07/22/2025
I have not received them but was advised they were being shipped to me.Business Response
Date: 07/25/2025
July 25, 2025
Better Business Bureau of Minnesota & ************
RE: ****
Case # ********
Dear Better Business Bureau:
Thank you for the opportunity to respond regarding the complaint of our customer, Mr. *************** sincerely apologize for your experience. We will be providing the appropriate coaching to the delivery team. Mr. **** has been compensated for his inconvenience. There is no further compensation at this time. Order arrived at the customers house on 07/23.
Executive Team ConsultantInitial Complaint
Date:07/15/2025
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
June 19th My *********** purchased a Sleep Number bed(mattress/base). We are not happy with it & requested a return. We were informed that the base is a final sale. During the purchase process the words final sale were never said. What was said about a dozen times was 'the bed' has a 100 day trial period for full refund. Any reasonable person would think 'the bed' is the whole bed, not just the mattress. And, I know it was never mentioned because it would have been a red ******** would have said no thanks.(they know this) so they deceptively lead you to believe the entire bed system is covered under the 100 day trial. No one purchases a $3,700 item as final sales without trying it out!! There is a place on the receipt that allows for a buyer signature to show that you were informed of the policy. My receipt is blank (of this signature) because they never brought it to my attention (see attached). They claim I signed in the store that I was aware because I signed the little electronic signature line to complete the sale. There was nothing to read. This is 1000% deceptive. I have started the return process for the mattresses. I would like to ARRANGE RETURN OF THE BASES, as well. The BBB website has numerous complaints exactly like this one. It seems deception is a regular course of business for Sleep Number.Business Response
Date: 07/16/2025
July 16, 2025
Better Business Bureau of Minnesota & ************
RE:Ms. ****
Case #********
Dear Better Business Bureau:
Thank you for the opportunity to respond regarding the complaint of our customer, Ms.****.
Our sales professionals are trained to lead with transparency and ensure that all customers understand the contours of our return policy. In this situation, the customer was aware of the policy and signed the final page of the terms and conditions of the contract reflecting her understanding of her purchase. We stand by our policy as presented to the customer. The bottom of page 2 of the Terms and Conditions representing Exclusions to In-Home Trail Policy were initialed and clearly states the FlexFit smart adjustable bases are a final sale.
We do not offer or advertise a 100-night risk-free trial on adjustable bases. Although we do offer a 100-night trial for our smart beds, this trial is limited and does not extend to adjustable bases,which are non-returnable. This is clearly presented in our Terms and Conditions of Sale, which were signed and initialed by Ms. **** at the time of the purchase. The terms are sent home with the customer to review. If the customer disagrees with the terms and conditions of the base being a final sale they can cancel at any time leading up to the delivery.
Notably,our adjustable bases can be used with most mattresses sold on the market today not just Sleep Number smart beds. A copy of the signed and initialed terms and conditions are available upon request.
Best Regards,
****** H
Executive Team ConsultantCustomer Answer
Date: 07/16/2025
I am rejecting this response because:
It is a false statement that the customer was aware of the policy. On the contrary, the sales staff goes out of their way to avoid any discussion about the details. They are NOT transparent. All they say in regard to the policy is that 'the bed' has a 100 day trial period, as if there are no financial risks involved. Any reasonable person would consider the whole system as 'the bed'. It would not be customery for someone to make a 'final sale' purchase for a 3700 item they have never tried out. I see now that there are class-action lawsuits in the works for this deceitful sales process. Along with many BBB complaints.I am absolutely NOT satisfied with this response!
Business Response
Date: 07/17/2025
July 17, 2025
Better Business Bureau of ********* & ************
RE: ****
Case #********
Dear Better Business Bureau:
Thank you for the opportunity to respond regarding the complaint of our customer, Ms. **************** position remains the same. The terms and conditions were sent home with Ms. **** to review at her convenience.The bottom of page 2 of the Terms and Conditions representing Exclusions to In-Home Trail Policy were initialed and clearly states the FlexFit smart adjustable bases are a final sale.
If the customer disagrees with the terms and conditions of the base being a final sale they can cancel at any time leading up to the delivery.
Notably, our adjustable bases can be used with most mattresses sold on the market today not just Sleep Number smart beds. A copy of the signed and initialed terms and conditions are available upon request.
Best Regards,
Executive Team Consultant
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