Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/17/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Reach Tree took down two chain link fences to remove our trees and removed those trees at the end of September. The crew left a note saying that the fences were left down for the ***** grinder who came a few days later. The stumps were then ground and we were billed on 10/2. I then texted ***** on 10/2, 10/10, and 10/20 stating that our fences were still down and asking when they were going to be set back up like they were before they were taken down. I got zero responses until 10/25. ***** apologized and informed me there had been a death in the company and that he would get the fences up the week of 10/27 to 10/31. That week passed and the fences were still down and I heard nothing from him. Then on 11/5 I received an email from ***** apologizing and citing the employees death again and stated he would try and get a truck out 11/6 or 11/7 to put up the fences. He offered me the alternative of setting up the fences myself and adjusting the bill if I would like to do that. I am not equipped to stretch the fences to put them back up properly. I responded on 11/5 that I would like him to send someone out to put up the fences. 11/6 and 11/7 passed and no one came out. I've heard nothing from ***** since 11/5. I then contacted him by text and by email on 11/12 stating that it had been over a month since the ***** grinding and billing and that my fences were STILL down. I've still heard nothing from *****. I shouldn't have to repeatedly beg for my fences to be put back up when they should have been put back up without me having to ask at all. At this point I feel like our invoice should be adjusted for lack of service. I just want them to finish the job and set my fences back up!

  

  Business Response

  Date: 11/27/2025

  We talked with homeowner and resolved the fence issue the next day.  We had a death in the company and it was extremely difficult for us.  We did offer and give a discount and customer was happy.