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Business Profile

Snowmobiles

Polaris Industries Inc

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 135 total complaints in the last 3 years.
  • 20 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/09/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    2020 INDIAN MOTORCYCLE.PURCHASED 3/21.PURCHASE COST $34,000.00 PLUS $4000.00 IN FACTORY ACCESSORIES.2 YEAR FACTORRY WARRANTY.WIRING AND VPU COMPUTER.2250 MILES ON THE MOTORCYCLE.MOTORCYCLE WAS TAKEN IN FOR A FACTORY RECALL ON WIRING/COMPUTER ISSUE.POLARIS DENIED SERVICE AND WARRANTY REPAIR CLAIMING THAT THE VEHICLE WAS "TAMPERED WITH".ALL INITIAL WORK WAS DONE AND ALL ACCESSORIES INSTALLED BY AN INDIAN DEALER, (ALL SEASONS POWER SPORTS), IN ******************, **.AS THE ****** I HAVE ONLY DONE AN OIL CHANGE AT 500 MILES AND HAVE NOT WORKED ON, TAMPERED WITH, OR ADDED ANY ACCESSORIES TO THIS VEHICLE.THE MOTORCYCLE IS CURRENTLY AT ********* POWER SPORTS IN ********, **.THEY SAID THAT THEY CAN'T/WON'T HELP ME DO TO FACTORY POLICY.A SERVICE ******** HAS TOLD ME THAT MINE IS THE THIRD BIKE THEY HAVE HAD WITH THE THIS ISSUE IN THE LAST 30 DAYS.

  • Initial Complaint

    Date:10/12/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a brand new 2019 Polaris. I also purchased the extended warranty the salesman insisted I purchased for an additional $1,699.00. I paid this Polaris off earlier this year. About a month ago it stoped running so I took it back to the location I had purchased it from seeing as I had purchased the extended warranty and its only been 3 years. This location has had my Polaris for approximately a month now. I was contacted today via voicemail. It stated that my warranty would not be covering the repairs needed for my $21,000 Polaris. That if I wanted this fixed I needed to pay out of picked another $10,000. Are kidding me???? What kind of scam you all running??? ********* ******************** **???? The solution to this situation would be to honor the warranty and fix my Polaris. I paid for the warranty !

    Business Response

    Date: 10/24/2022

    Hi *******, 

     

    Thank you for contacting Polaris Owner Connections. We apologize for the issues you are having with your unit. Please give us a call at **************, and we will see what we can do for you on this case. We look forward to hearing from you. 

     

    Best, 

     

    Polaris Owner Connections

  • Initial Complaint

    Date:10/07/2022

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    2019 Polaris Slingshot SLR with defective panel. Trim piece is falling off. Replace about 3 times and still happening. Their communication with dealers is very poor and they lack knowledge as well. It's as if they don't want to resolve the issue even it's within warranty period. I've wasted so many hours and wish that they could just send me the entire panel for me to fix it. I'm losing a lot of trust in Polaris along with all the local authorized dealerships in the area.

    Business Response

    Date: 10/10/2022

    Hi Dong, 

     

    Thank you for contacting Polaris Owner Connections. I apologize for the issues you are having with your Slingshot. Please give us a call at **************, and we will walk through some options with you on getting your panel replaced. We will make sure to get you taken care of. Thanks and have a great day!

     

    Best, 

     

    Polaris Owner Connections

    Customer Answer

    Date: 10/10/2022

     I am rejecting this response because:

    I'm not wasting my time talking to incompetent representative. If you guys value customer loyalty, please send me the part to my residency and we can call it a day. I'm at a point where I have zero patients to work with the authorized dealer and your customer service. If not, more complaints will be filed.

  • Initial Complaint

    Date:10/05/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We bought a 2021 Polaris ranger northstar ultimate crew cab back in august of 21. Since then its been at the shop more then weve had it for more than one issue. We took it back to the dealer where we bought it repeatedly until I finally said enough and I had them come get it and bring it back the last few times. Still it hasnt been fixed. Polaris insisted we send it to an entirely different dealership which by the way is over two hours away one way. With the price of gas and the wear and tear on our truck and trailer it has been nothing short of a nightmare. Back a few months ago, Polaris finally gave us another year on our warranty(big deal) since the warranty will be half done by the time we get it back, Ive been faithfully making payments every month on a machine not only that I cant use but isnt even in our possession I cant believe we have no recourse but to **** it up which is what Polaris basically said to me this afternoon when I talked to ***** who is our case worker our case # is ******* We bought this beautiful machine to be able to take our grandaughters on the trails since they stay with us every summer. They had not one ride in our machine because it was in the shop mostly the entire summer. My husband and I work very hard for our money and cant afford much. This was something we were both excited to share with our family and its been the most horrible experience ever. I am a small business owner. If I treated my clients the way Polaris has treated us I would b out of business I do everything in my power to make sure my clients are happy and pleased. Im hoping somehow we can b compensated for the months of payments weve made with no machine. Thank you for listening to me. I appreciate it very much ********

    Business Response

    Date: 10/10/2022

    Hi ********, 

     

    Thank you for contacting Polaris Owner Connections. We sincerely apologize for the issues you are having with your unit. We want to get your issue taken care of. We will have your case Owner reach out to discuss options. Feel free to give us a call at ************** as well so we can further discuss. 

     

    Best, 

     

    Polaris Owner Connections

  • Initial Complaint

    Date:10/03/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    my slingshot has been at the shop for 1 month no resolutions on the problem unit has less than ***** miles on it.I need resolutions on my problem car is located at Broward motorsports located at *********************************************************************** the service rider is ***** he has been less than efficient on the matter. can you replace the unit if you guys don't want to do the Warraty work on it? can I get reimburstment on my rental as this is my way to get to work?

    Business Response

    Date: 10/04/2022

    Hi, 

     

    Thank you for contacting Polaris Owner Connections. We greatly apologize for the issues you are having with your Slingshot. Please give us a call at **************, and we will start a case for you and get you taken care of. Thanks and have a great day. 

     

    Best, 

     

    Polaris Owner Connections

  • Initial Complaint

    Date:09/28/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought a polaris ranger **** side by side less than two yrs. ago and the prop shaft u joints are no good. those are a sealed unit and in most cases a u joint should last close to ******* miles. in my case Thay only lasted less than ****************************************************************************************** those joints. and I would like polaris to do the right thing and replace those u joints at no cost to me. I bought this at ********************. ***********************************************************

    Business Response

    Date: 10/05/2022

    Hi ****, 

     

    Thank you for contacting Polaris Owner Connections. We apologize for the issues you are having with your unit, and will be sure to look into this for you. Please have your dealership submit an "Ask Polaris" case on the issues. If the case is denied for some reason, give us a call at **************, and we will see what we can do for you. Thanks and have a great day. 

     

    Best, 

Polaris Industries Inc is NOT a BBB Accredited Business.

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