Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/10/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a 2026 Polaris Ranger Northstar for the sum of $31,500. Connection case ************ and claim number *******. With in 20 miles the engine was leaking oil. Returned to dealer and placed a claim with Polaris. Polaris advice the dealer to replace seal. Pick up unit after repairs of 2 week. Drove it 20 more miles and oil was poring all over the ground, noting engine noise. Waited three more week for repair. Another 15 miles the unit is once again leaking oil at same location. Returned to dealer. Requested a new machine that was denied. Dealer will only take in trade and i will lose 10k and will have to put up 10K to trade out unit. Asked Polaris off road to credit dealer so a new unit can be issued to me. This is the third break down within 70 miles of use. Dealer at this time is advised by Polaris to replace seal for the third time. Dealer stated this will never fix the problem and i will have to fix every few miles. Unit is a factory lemon and should be replaced on the cost of Polaris.

  Business Response

  Date: 11/10/2025

  Hello,

   

   

  Sorry to hear about the issues you are experiencing with your Ranger. Polaris Senior technical support is working with your dealer directly to get your issues addressed through the warranty process. We have also advised the dealer to expedite any parts that they may need. Warranty is in place to fix machines and not replace machines. We understand your concerns, but are going to continue to support you through the warranty process. Please continue to work with your specialist that you have been assigned to work with.

   

   

  Respectfully, 

  Customer Answer

  Date: 11/10/2025

   I am rejecting this response because: this is a ongoing problem. This is the third failure of this machine with the same issue. Clearly its not going to be fixed by just doing the same repair every 20 miles. There is a factory problem with the building of this machine and a replacement should be issued. 
  
  
  

  Business Response

  Date: 11/11/2025

  Hello,

   

   

  Totally understand your concerns and can assure you we are working to get to the bottom of the continued issues you are having. Once we resolve this, our Owner Connections team can discuss some type of compensation that we can provide you for your trouble. We cannot apologize enough for your concerns, and are working towards a resolution at this time. If you have immediate questions please reach out to your specialist to discuss further.

   

   

  Respectfully, 

  Customer Answer

  Date: 11/12/2025

   I am rejecting this response because: Once again this is the third time. Purchased this unit 2 months ago and never got to use it since. Been in the shop ever since. Unacceptable. Dealer has stated that is will not fix the problem because this is the third fix with the same process. There is something not designed right on tis unit from the factory. Not to add that the part is back ordered. Every seal its in the shop for 3 weeks. Take my time to travel 2 hours to drop off and pick up. I want the machine replaced. Clearly the third break down and the process of the repair has not changed. Polaris is not standing behind there product and clearly don't care about their customer. Dealer has the same unit sitting on their lot that my machine can be swapped out with. Polaris needs to make this right or i will take it to the next level. I have already been in contact with the ************************ and ready to proceed. 
  
  
  

  Business Response

  Date: 11/12/2025

  Hello,

   

   

  Polaris is going to continue to work through the warranty channels to get your issues resolved. This this time your machine is not going to get swapped out or repurchased. If you want out of the machine, you will need to work with your dealer on trading the machine in with them.

   

  Warranty is in place to fix the machine and not replace the machine. If a part is on backorder the dealer can place a VDO to help speed up the process with parts shipping out.

   

  Respectfully,

• Initial Complaint

  Date:10/02/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased the 2025 Polaris Ranger 570, and it has been nothing but a disappointment. The gearshaft/propshaft problem is a serious design flaw that Polaris is aware of, yet has not properly addressed.A machine at this price point should not fail so quickly, and customers should not be left with expensive repairs and downtime. **************** has been unhelpful and unwilling to take responsibility.Until Polaris acknowledges and fixes the gearshaft issue on the 2025 Ranger 570, I cannot recommend their products. Buyers deserve better reliability and accountability.

  Business Response

  Date: 10/03/2025

  Hello,

   

  Sorry to hear about the issues you are experiencing with your Ranger and the downtime you have had. Our technical support team is working directly with your dealership to diagnose and repair your machine as quickly as possible. Our technical team has to go off of the information that they are provided from the dealership. We apologize for the inconvenience that this has caused and can assure you we will do everything possible to get you back up and running. Please continue to work with your case manager or dealer for any updates moving forward.

   

  Respectfully, 

  Customer Answer

  Date: 10/03/2025

   I am rejecting this response because:
  
  I must respectfully reject Polaris response. While I appreciate the acknowledgment of my concerns, the reply provided is a generic statement and does not address the real issue or even knowledge of my case.
  
  My 2025 Polaris Ranger is a brand-new vehicle that has now been in the shop for over two months. Simply ordering and replacing the same parts without providing a clear explanation or resolution plan is not acceptable. I have not received meaningful communication about what is actually causing the repeated failures, what steps are being taken to ensure the issue is permanently resolved, or what remedies are available if the repairs continue to be unsuccessful.
  
  Proper and consistent communication is expected when a new machine is out of service for this length of time. A new vehicle should not be subject to ongoing trial-and-error repairs, and I need assurance that Polaris will either:
  
  Provide a definitive fix with a clear explanation of the root cause, or
  Outline the process for replacement or buy-back if the issue cannot be corrected within a reasonable time.
  
  At this point, I am seeking more than a generic apology. I need a concrete resolution and accountability for the ongoing downtime and inconvenience.
  
  
  

  Business Response

  Date: 10/03/2025

  Hello,

   

   

  Once again we apologize for the issues you are having with your Ranger and are working towards a resolution with our senior technical support team and your dealer. At this time we are waiting for parts to arrive so the dealer can install them on your machine. We will continue to work through the warranty channels to diagnose and repair your concerns. Your case owner and dealer have all the information to answer any questions or concerns that you may have. Please continue to work with your case manager until your machine has been repaired.

   

  Respectfully, 

  Customer Answer

  Date: 10/08/2025

   I am rejecting this response because:
  
  Not getting call back from the specialist. Called over a week ago and last Friday. Called this week and they will say he is busy and will call back. Yet, nothing. 

  Business Response

  Date: 10/09/2025

  Hello,

   

   

  Sorry to hear you have not heard back from your case owner on the status of your case. Your case owner has been notified and will be reaching out today to discuss your case further with you. At this time, our technical support team is waiting to hear back from your dealer on the status of where they are at with your repairs.

   

  Respectfully, 

  Customer Answer

  Date: 10/10/2025

   I am rejecting this response because:
  
  All parts have not been delivered so repairs are not able to proceed. Over 65 days in the shop, lemon law practice should be started by Polaris. 

• Initial Complaint

  Date:09/24/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Polaris sold a sled that has had multiple recall and do not ride orders, some of which did not have parts to complete the necessary repairs. This effectively rendered the machine unrideable for an extended period of time. After working with both Polaris and the Local Dealer, neither we able or willing to offer an solution to make me whole for damages incurred as a result of them producing a defective machine.

  Business Response

  Date: 09/24/2025

  Hello,

   

   

  Sorry to hear that your sled has been affected by a few recalls the last few seasons. Polaris top priority is safety for all of our riders. Polaris Owner Connections recently spoke directly with you and offered you a coupon towards the purchase of a new sled. Unfortunately, Polaris is not going to be able to make you whole in getting you into a different sled. You will need to work with your dealer to see what they value your current sled on and the offer you were provided to from Owner Connections can go on top of any rebate that might be out there through your dealership. Please continue to work with the representative that you have been assigned to if you have any further questions or concerns.

   

  Respectfully, 

  Customer Answer

  Date: 09/24/2025

   I am rejecting this response because:
  
  The $750 credit does not even come close to reimburing me for a snowmobile that has been unridable for the better part of my ownership. The sled had a do not ride order, and polairs had no parts avialble to repiar it. 

  I will continue to file complaints with local and state agencies, as well as disuade anyone I know from the mistake of purchasing a polaris producrt. A three year old sled with 50 miles, you should be embarassed. 

  Business Response

  Date: 09/25/2025

  Hello,

   

   

  Sorry for the way you feel about your sled and can assure you safety is our top priority for all of our riders. We cannot apologize enough for the delay in some parts shipping out. Please work with your dealer if you want to trade out your current sled and Polaris offer still stands from what was offered to you previously.

   

  Respectfully, 

  Customer Answer

  Date: 09/25/2025

   I am rejecting this response because:
  
  Its the same offer, quite litter 10% of the difference between this defective piece of s*** and a new snowmobile

• Initial Complaint

  Date:08/18/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a NEW Automatic Polaris Slingshot SL 2022. I have 11K miles on it. I and other Slingshot drivers are now experiencing gear slippage. When at a complete stop, it slips out of drive and into neutral gear causing a traffic hazard. There is no manufacture RECALL for this common defect and it should be because it's a common problem with the Slingshot drivers.

  Business Response

  Date: 08/19/2025

  Hello,

   

   

  Sorry to hear about the issues that you are having with your Slingshot. Polaris would recommend working through an authorized dealership to repair your machine. Our dealer network works directly with our technical and engineering teams on issues like this. If you have questions or concerns you can reach out to our on-road team and talk with one of our specialists directly. We can be reached at ************.

   

  Respectfully, 

  Customer Answer

  Date: 08/20/2025

   I am rejecting this response because: Others Slingshot owners are having the same problems with their Slingshots, Polaris should RECALL this common defect and pay to fix this problem. Simply extending an apology to me is NOT enough. 
  
  
  

  Business Response

  Date: 08/25/2025

  Hello,

   

   

  We apologize for the issues that you and other riders are experiencing. We would advise connecting with our on-road team to discuss further. We pass any and all feedback along to the correct teams when it comes to concerns with our products. They will be happy to discuss this further with you and any further steps you can take moving forward.

   

  Respectfully, 

  Customer Answer

  Date: 08/26/2025

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

• Initial Complaint

  Date:07/09/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a Indian FTR 1200, Polaris is the manufacturer, I purchased it new from Battleship Cycle and Marine. a few months after purchase is when the first electrical issue happened. Now 3 yrs later they still havent fixed the issue and it has met all regulations for a lemon law. however polaris has made it so hard even with all the documentation to get the buy back. my dealer even agrees, also it has been shipped to other dealers but still has same issues. This bike is not safe to ride and i am wanted this over. my vin number is 56krza224n3176003. i am a disabled vet and riding a motorcycle is part of my therapy for the ***** PLEASE HELP

  Business Response

  Date: 07/10/2025

  Hello,

   

   

  Sorry to hear about the issues that you are having with your bike. At this time, and what was communicated to you on 7/8 & 7/9 your bike has been repaired and to connect with your dealer. This was relayed to you from our Owner Connections team to you last week. If you have further questions or concerns you can always reach back out to our Owner Connections team to discuss further.

   

  Respectfully, 

• Initial Complaint

  Date:06/06/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing this complaint regarding Polaris Industries failure to provide reasonable post-sale support for my 2021 Polaris Slingshot ********* Edition, purchased new for ~$40,000 with $5,000 in official accessories and an extended factory *********** a loyal Slingshot owner with nearly ****** miles over four years, Ive promoted the brand extensively through rides, regional events, and social media. But Polaris has abandoned me when Ive needed support the most.Issue Summary:After a normal workday, I returned to find my vehicle disabledmultiple error codes, warning lights, and no ignition. Troubleshooting battery issues yielded no results. The vehicle requires authorized diagnosis and service.The dealership where I bought the vehicle no longer services Slingshots. The nearest authorized Polaris service center is 90 miles away. Transporting it round-trip will cost over $500out-of-pocketeven with a valid extended warranty.Polaris has offered no assistance, no guidance, and no application of its supposed Rider Down support program. My case has gone ignored. Im left with a non-drivable $45,000 vehicle and no realistic path to resolution.Why This Is Serious:Polaris failed to ensure accessible support for a niche, warranty-backed vehicle.Polaris provides no contingency when local dealers drop service.Polaris continues selling Slingshots without informing customers of major service gaps.Ive maintained my vehicle properly and invested heavilyonly to be abandoned.Resolution Requested:1.Full reimbursement or coverage for transport to the nearest authorized service center.2.A written commitment detailing future warranty service logistics.3.Internal review of Polaris Slingshot service network to prevent similar cases.

  Business Response

  Date: 06/08/2025

  Hello,

   

   

  Sorry to hear about the issues that you are having with your Slingshot. I am showing that our Owner Connections team is working with you directly to address your concerns and have spoken with a *** as of 6/6. Please continue to work with them directly and they will assist you as much as they can. Once again, we apologize for the issues that you are having and can assure you our team will work with you to get the issues resolved as quickly as possible.

   

  Respectfully, 

• Initial Complaint

  Date:05/22/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a New 2025 Polaris Ranger XP 1000 from the above mention dealer ship around 04-17-25. Had 3.8 miles on it, got it it home and backed it in my Garage and went on Vacation, got home started going over it and discovered issue with it.USB port not connected right and loose Wires disconnected Oil leak front differential Oil leak rear transmission Called dealer took pictures and they said bring it in and we will look at it, did so and all the above was true and ask them to replace the unit and they said no. They said they would try to fix it, ******** for the unit, they blamed it on Polaris. They are terrible and unprofessional, there are several forums out there describing the same problem with Polaris Rangers. Called Polaris and they said it was a Dealer problem, dealer said it was a Polaris problem. Have not drove the unit other than unloading and loading it to take it back today 4.1 miles on it. 05-19-2025 Spoke with ***** and *** at the dealer ship and *** with Polaris industry. Would like to file a complaint on Polaris ****************** also. Please help

  Business Response

  Date: 05/22/2025

  Hello,

   

   

  Sorry to hear you are experiencing issues with your brand new Ranger. We work directly with our dealership network to diagnose and fix our machines. Warranty is in place to ***air machines and not ***lace them. At this time we are working with our *** to see if we can assist with trade in assistance. Polaris recommends continuing to work with the *** that you have been assigned to. Once again, we apologize for the issues that you are experienced and can assure you we will get to the bottom of your issues and get them addressed.

   

  Respectfully, 

• Initial Complaint

  Date:05/18/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 2023 INDIAN PURSUIT LIMITED PREMIUM from Indian Motorcycle of ************* on 03/12/2023. Vin ***************** Dealer did NOT give me the THREE year warranty for Veterans even though I presented my proof of service at the time of purchase.Recently, I requested a copy of extended service plan, and sales documents, because the extended service plan and three year warranty are not showing on my Polaris/Indian Ride Command account, through ********************** of Daytona Beach's online contact portal. As of today I still haven't received it, and it still isn't showing on my account. To my understanding, the extended service plan provides priority service at any Indian dealership. The "Honoring Heroes" program for Veterans and active military personnel provided $200 in Indian Motorcycle accessories and apparel, an additional 1-year limited warranty, and 1-year IMR Elite Status with the purchase of a new, unregistered Indian Motorcycle. The offer was available to all active, reserve, **************, and retired military personnel, as well as police, firefighters, and certain other first responders. I ONLY received the 1-year IMR Elite Status.Currently, I'm in the market for a new bike, but I want to make sure that Polaris is going to follow through on their commitments.

  Business Response

  Date: 05/19/2025

  Hello,

   

   

  Sorry to hear this was not applied to your account at the time of purchase. Polaris / Indian would advise you calling us directly to discuss this further and see how we can help. We can be reached at **************.

   

   

  Respectfully, 

• Initial Complaint

  Date:05/06/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Our atv (rzr 170) has been at our dealer with an open tech ticket for 11 months, they advised us to contact Polaris connect in hopes that can assist in resolving the case or offer assistance in getting us into a new unit. as no one can figure out what is wrong with the unit. Our case manager ****** has been unhelpful, unavailable and dismissive on the case, and went so far as to tell me to call a store in ****** to try to locate a part. We are very unhappy with the quality of service they have provided, and the inability to repair their own product.

  Business Response

  Date: 05/06/2025

  Hello,

   

   

  Sorry to hear about the issues you have experienced with your RZR 170. It looks like the parts were on backorder and have since arrived as of 4/22. If your dealer needs further technical assistance they can reach out to our technical support team to review. At this time your technical case has been resolved due to inactivity from your dealership. We are happy to keep diagnosing the machine if further assistance is needed and apologize for the length of time this has taken to get repaired.

   

  Respectfully, 

  Customer Answer

  Date: 05/06/2025

   I am rejecting this response because:
  Closing the support case due to inactivity.   This part was on backorder, and wasn't going to come in for several weeks.   Of course there was no updates from the dealership during this time.   

  Business Response

  Date: 05/07/2025

  Hello,

   

   

  Closing our Owner Connections case is only a formality in our system. The case can be reactivated at any point and you can always email in or call us to chat with one of our representatives. At this time Polaris would advise you to continue to work with your dealer as they have since received the part and hope are working to get it installed if they haven't already. If the dealer is still having issues they can reach out to our technical support team for further assistance.

   

  Respectfully, 

• Initial Complaint

  Date:03/24/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My vehicle has been at ************************** in ******, ca for close to 4 months now waiting. My vehicle has been payed in full ($1300.00) after a formal complaint with the ***** A FEW MONTHS BACK AT A mutual agreement rate. I have been waiting for a ABS module to come in and spoke to a gentleman by the name of ********* from Owner connection. He is a supervisor and he blatantly told me nothing can be done for me.

  Business Response

  Date: 04/03/2025

  Hello,

   

   

  Sorry to hear the part for your bike is currently on backorder. We are currently working with the buyer on a timeline for this part. The *** currently to our warehouse is showing 4/8 - 4/22/25. We are working with the buyer to see if that is accurate. We are doing all that we can to get this part shipped out to your dealer, but do to supply chain delays it has been delayed. Please stay in contact with your dealer in regards to this part shipping out.

   

  Respectfully, 

  Customer Answer

  Date: 04/03/2025

   I am rejecting this response because:
  
  I have payed in full for this part to be installed for over 4 months now. I had to get the ***** involved due to repair damages that were done to my unit. I feel that they have had more than adequate time to repair my vehicle, but to no avail there seems to be an issue and my part continues to be pushed back further and further. I feel that I should be compensated for the amount of time I have been waiting for and due to the fact I have already payed in full for the repair on my vehicle that has not been done.