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Business ProfileforDondelinger Ford
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At-a-glance
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Business Details
This is a multi-location business.
- Location of This Business
- 1510 S Pokegama Ave, Grand Rapids, MN 55744-4238
- BBB File Opened:
- 10/10/1996
- Years in Business:
- 46
- Business Started:
- 7/1/1977
- Business Started Locally:
- 7/1/1977
- Alternate Business Name
- Rapids Ford Lincoln
- Rapids Ford
- Related Businesses
- Business Management
- Jeff Hayford, Owner/Manager
- David Dondelinger, Owner/Manager
- Max Dondelinger, General Manager
- Deb Mitzel, Manager
- Contact Information
Principal
- Jeff Hayford, Owner/Manager
- Max Dondelinger, General Manager
Customer Contact
- David Dondelinger, Owner/Manager
- Max Dondelinger, General Manager
- Deb Mitzel, Manager
- Additional Contact Information
Fax Numbers
- (218) 326-8562Other Fax
Phone Numbers
- (800) 665-6365Other Phone
- (218) 326-8562
Customer Complaints
5 Customer Complaints
Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews
File a ComplaintMost Recent Customer Complaint
12/14/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Brand new purchased off the lot **** Bronco Sport 2023 issues remaining unresolved: cracked water pump-parts ordered twice and still not fixed, washer fluid reservoir/always seems to indicate low level-was told "this may be a sensor issue" and nothing even looked into, "crooked" frame/hangs low on rear drivers side by tire-"just how it was put together"-nothing done about it, oil leak between filter and where it connects to the car states "this is normal"-not normal and nothing done to fix issue, apple car play only works sometimes when plugged in and sometimes it does not-looked into it however no resolution and nothing done about it, seatbelt jams/gets stuck in back seat behind driver-ordering a new buckle, front end noise-result is rotors have "****** like a record"-states this is my fault for driving on dirt roads and is my responsibility to fix-not the warranty-my car is 7 months old at time of issue, back end makes a noise and when asked to describe noise I state it sounds like a whale-supposedly a recall on years previous to 2023 models but fits the previous recall and will be covered under warranty but still not fixed as parts on back order, came without floor mats and are supposed to be in there-supposedly ordered but not here yet. Car is a lemon with ongoing issues that are not being resolved or made right by the dealership. Continue to be mistreated and made to feel like nothing more than a stupid woman and also treated as such by both the man who sold me the vehicle as well as the man working in the service department. Related to their poor service: oil was supposed to be changed and tires rotated. after that appointment sticker was still for previous change and oil life not reset-still remained at 19%/not reset. Also tires rotated unbelievable because car pulled to the left-their solution flip flop tires and car now pulls to the right. Manager of dealership has yet to return my call to discuss. **** points used to pay should be refunded
Read MoreCustomer Reviews
3 Customer Reviews
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Most Recent Customer Review
Cathy J
1 star
07/24/2023
If I could give a 0, I would! Both the service department and sales department are totally dishonest, to say the least! I took my car in to have the air conditioner fixed. First time they said it had too much Freon. (I had put in one small container after checking pressure. ) They took it out and charged $225 . Next time I used it, it didnt work. Took it back and they said it was low! They put some in and changed me again $225. I argued with them about being changed again when they hadnt fixed the problem. The next day it didnt work! I took it back and after 3 1/2 hours they said it needed a sensor and it would cost me just under $1000! I asked how much the sensor cost and he said $169 and wouldnt deduct the $450 I had already paid. I called my son and he said I need to get a new car. I was so upset about the whole thing I foolishly bought one from them that same day. By then I had been there 6 hours. Specifically told the salesman manager I did NOT want the extended warranty. When I questioned what the $2585 for he misled me and rushed me on to sign the paperwork which was many pages. I had to go back the next day to get the paperwork and the vehicle. When I got home I read the papers I had signed and realized I had signed unknowingly the extended warranty! I talked to them about it and he said he would cancel it. Between June 13 and July 24th I talked 5 times to the warranty company and twice to sales . He had me sign the cancellation contract and assured me he sent it in. He hadnt. July 24th I had to cancel with the warranty company by email as the **** dealership obviously was not going to do it! As a result I had to pay for the warranty for the almost two months I had the car. I definitely will not go back to them again!!! They are the most dishonest people Ive ever dealt with!
Dondelinger Ford Response
08/09/2023
I am writing regarding complaint number ****** regarding the ************************************************ May 2023. We understand that the client is frustrated with the experience they had, which is extremely upsetting to us as we strive to make every client happy! When the client first brought in their vehicle to our service department, the technician diagnosed the vehicle stating that the ** system had been overcharged to around 400psi which can cause parts to fail internally. The technician released the pressure and then recharged the ** to standard pressure, with that the ** system started to work. A few weeks later, the client returned with the vehicle, after traveling an additional ***** miles, and the ** system showed over once again and upon further review the compressor clutch cycling switch was identified as damaged and needed to be repaired; this was caused from the ** system being overcharged previously. The client then decided to not fix the vehicle but rather trade in the vehicle and purchase a new vehicle off the lot. The purchased vehicle was signed out with a service contract however upon receiving word from the customer that they were not interested in the service contract, the cancellation paperwork was completed, submitted and the customer will be receiving a full refund for the warranty cancellation. We appreciate the opportunity to service your vehicle and I trust that this information will put this matter to rest, but if you have any additional questions, please contact me directly at ************.
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