Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
07/29/2022
- Complaint Type:
- Product Issues
- Status:
- Resolved
I have a major issue with your company. I bought a toddler bed on your website for $800. A childrens product sold has a design flaw that injured my child. Despite contacting support the only solution they offered was a $10 credit on my next purchase. An $800 product that has issues, wasn't sent the right parts and all they can offer is a $10 credit? I trusted fingerhut, but this time y'all picked the wrong mama bear to mess with.Not only did the product we received had so many issues that prevented it from being put together properly, but also false advertisement. Not to mention a huge design flaw that caused my child to become injured twice. The hood has no hinge to keep it steady and in place so it suddenly flew up and caused him to hit his head and causing bleeding. This is what I am most upset about.Here are some initial issues when unboxing, It was advertised with working headlights. The product we received had a multitude of issues. There were no headlights, not even a spot for them but the listing said it had working headlights and the manual mentioned plugging the headlights into the holes on the front bumper. There were no headlights or the holes in the bumper for them. The steering wheel had no way to connect to the part because the holes that were made were way too big. We had to duct tape the steering wheel because it couldn't be installed.Customer response
08/05/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.This has been resolved.
Initial Complaint
07/29/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Resolved
I use to do business with Fingerhut. I found out they signed me up for a service called safeline, which charges a fee every month. I asked them to remove me from this, and reimburse the money you took without my permission. They wanted to ad to my burden by telling me to call them. I stated that they Finger hut added the service, so they must remove it. They refused. The next day they removed my finger Hut app and $1300 in credit that I had. I do not care about the credit. I want this to be made public, and my funds returned.Customer response
08/01/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.The issue was resolved.
Thank you very much for your help.Initial Complaint
06/15/2022
- Complaint Type:
- Billing Issues
- Status:
- Resolved
Please be advised that I had a Fingerhut account with a $600 line of credit.Fingerhut closed one of their banks and sent me 2 payment statements. I made my payment on time and in full. Fingerhut applied my payment to the wrong account.They charged me a late fee in error. I contacted them several times but could not speak to the proper department in the U.S. only a third world country. Now I was given 2 accounts. I asked the rep to close one account and refund my over payment and credit me the late fee. Fingerhut closed both my accounts and gave me a negative credit rating, All I asked is to have one account with my $600 line of credit that Fingerhut increased from $300 to $600 because I was a good paying customer. Now they closed all my accounts and no one is capable of reopening the correct Fetti account. Fingerhut refuses to put a supervisor on the phone to address my problems.Customer response
06/16/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.Please be advised that this complaint has been resolved with the merchant this morning,6/15/22.Would you please cancel my complaint and the merchant resolved the issue. .Fingerhut was very helpful.Thank you for your time and effort. Truly, ***************************** ************
Initial Complaint
03/22/2022
- Complaint Type:
- Product Issues
- Status:
- Resolved
Order Number: ORD0113268385Order Placed: 2/10/2022Total: $349.78 BLU G91 PRO 6.7" HD 128GB Unlocked Android ***************************** NRGNQPrice $299.99Quantity 1Subtotal $299.99 Status Shipped Ship Date 02/14/2022 Tracking 1Z00E81YYN06161370 2 ************ Plan Item Number W2300Price $29.99Quantity 1Subtotal $29.99 Applied to this item in ORD0113268385:BLU G91 PRO 6.7" HD 128GB Unlocked Android *****************************: NRGNQ Status Shipped Ship Date 02/14/2022 Phone was advertised as being compatible with **** network, **** says the phone will not work on there network cause it's not volte Compatible, I told Fingerhut and asked for refund or exchange, they told me to talk to the warranty co. Warranty said nothing they can do but give me the exact same phone as reacement wich would do no good if it's the same phone, so I told Fingerhut that and they said due to there return policy of no cell phone returns unless defective, I shouldn't be stuck with a 350 **** and a phone that won't work when they advertised the phone to work with att network, isn't that false advertising? This is not right. They should not be selling phones that are outdated soon as you get it and being they advertised it to work but don't, I've been nice to Fingerhut and have sent 5 emails pleading for them to return or exchange, I understand the return policy but this case is different being they said it would work . Now I'm without a phone and have monthly payments for a year to pay that phone off that I can't use. I just want exchange or refund, I would like more for the trouble stress and me going without being able to make or receive calls if at all possible, but mainly dint wanna pay for a phone I can't use, I can't believe they expect me to pay for it after there website clearly stayed it will work with att. I'm not sure what Fingerhut I was supposed to pick but I hit philly as few hours from me Thank uInitial Complaint
01/10/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I ordered a product and there was no return label. I have contacted the company to no avail.Initial Complaint
01/07/2022
- Complaint Type:
- Billing Issues
- Status:
- Resolved
I ordered items from the online clothing store HABAND. The company printed a shipping label but the items were never transferred to the shipper. After a few weeks of waiting, I wanted a refund on the method of payment which was PAYPAL. I called the HABAND customer service phone number with multiple times to refund my money, all I got was a partial refund of $15. The total cost of the merchandise was $32.90. I called HABAND several times again to get the rest of my refund money to no avail. I filed a claim against HABAND with PAYPAL and the claim stated they contacted HABAND are still waiting to hear back from the seller. HABAND sent me an email on Jan.2 stating that the refund was sent to PAYPAL Dec 31. I checked my PAYPAL account and there was no partial refund sent. So I called HABAND once again and they now stated there was an error made with the refund. The woman I talked to wanted my credit card number filed with PAYPAL to do the refund.. I told her if anything nefarious goes on with my card, I will take action. I checked my credit card and there was a deposit of $15 but no company name attached to it. I called back earlier this evening 1/6/22 to the credit card company to see if I could get a company name attached to the deposit. Mysteriously,I couldn't find the deposit in my account and when I talked to the **** rep she said there was no activity from HABAND in the month of January. I have no refund, and no merchandise from an order that was made on Dec. 16th. From reviews I've read online, sadly after I purchased my items, HABAND has a notorious reputation for being underhanded. Please help me get my money back, so I can stop having to deal with this nightmare of being ripped off!Initial Complaint
11/01/2021
- Complaint Type:
- Billing Issues
- Status:
- Resolved
On 10/14 I placed a $500 order. The 2 cheapest items arrived, but the $290 item 1.did not arrive. 2. Was listed with a fake tracking number. I contacted *** and they said it does NOT exist, despite a support agent assuring me that *** had possession of this item. Its nearly impossible to speak to an agent at this company, the email support just tells you to call in. When you call, you get a list of menu options that do not go through to an agent. If you say you want to cancel, it falsely states that they are closed (to trap you into keeping service) the ONLY way to get through to someone is to lie and state you want to sign up. This is the perfect example of a scam.Initial Complaint
09/21/2021
- Complaint Type:
- Delivery Issues
- Status:
- Answered
I ORDR A 55 INCH ** FROM FINGERHUT THAT I NEVER GOTTENI FILED A POLICE REPORT CALL THEM TO INFORM THAT I DID NOT GET THE ** GAVE THEM THE POLICE REPORT NUMBER BUT THEY ARE STILL CHARGINGME FOR THE ** ORDER NUMBER ORD102398694 THE DATE WAS 04/21/2020Business response
09/29/2021
We take the privacyand protection of our customer accounts very seriously and dedicate resourcesto identify, resolve and permanently correct issues.
In the interest ofconfidentiality, we have attached our response for the consumer to review.
Customer response
09/29/2021
I am rejecting this response because:
Yes everything is so correct due to me catching convid 19 and being in the hospital for weeks I could not get I touch I can not understand why the investigation stop especially when they have all the info they are scamming peopleInitial Complaint
09/20/2021
- Complaint Type:
- Billing Issues
- Status:
- Answered
Fingerhut ruined my credit. Every time I would not use the temporary credit increase they would report to the credit bureaus my credit limit dropped, because of that so did my credit, by no less that 83 points, each time. I tried contacting them by email and telling them not to give me any more increases. All I received back in a reply was they did not understand what I was saying. How hard is it to understand no more credit limit increases, you are ruining my credit when I do not use them. I got tired of them ruining my credit and emailed them to cancel my account. They did and my credit score dropped another 83 points because of it. I always paid on time or early and always paid more than the minimum amount due. You cannot contact them by phone, you only get an automated service and your problem is not one of the choices on the menu. They should not report to the credit bureaus when you do not use their temporary increase. They rarely report the fact you pay on time.Business response
09/27/2021
We take the privacy and protection of our customer accountsvery seriously and dedicate resources to identify, resolve and permanentlycorrect issues. In the interest of confidentiality, we have attached ourresponse for the consumer to review.Customer response
09/27/2021
I am rejecting this response because:
If they sent any mail saying I could opt out of credit increases I did not receive it. I tried calling them about it and could not get an actual human being. It is nice they can do what they want and ruin someone's credit. I did not use the increases because I did not want to run up a **** I might not be able to pay. I wanted to do right on their part and mine. I do not know if I could ever purchase through them again or even refer them to someone. I have no ill will towards them. No telling how long it will take to get my credit scores back up.Initial Complaint
09/20/2021
- Complaint Type:
- Billing Issues
- Status:
- Resolved
I ordered 2 ******** switch lite bundle pack for my kids for Christmas. A box was delivered around 8/4/2021 to my house and my kids were home so I put it under my work desk so they wouldnt open it and find out what they got. Today 9/18/2021 I opened it and there is only 1 bundle package in the box. I called the customer service and spoke to **** and she said 2 were sent. Looking at the box only 1 bundle can fit into the box. I want to get the issue resolved and get the second bundle package I am owed and have already been charged for.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business.
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
13300 Pioneer Trl
Eden Prairie, MN 55347
Want a quote from this business?
Get a QuoteCustomer Complaints Summary
1,356 total complaints in the last 3 years.
263 complaints closed in the last 12 months.