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Bluestem Brands
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Bluestem Brands's headquarters and its corporate-owned locations. To view all corporate locations, see

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Bluestem Brands has 2 locations, listed below.

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    Customer Complaints Summary

    • 1,025 total complaints in the last 3 years.
    • 303 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:02/14/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have an active Fetti Fingerhut account. My monthly bill is due on the 28th of each month for$ *****. I am always up to date on my payments. On Dec 12th I made a payment for my Dec bill ON ACCIDENT (paid earlier than I was supposed to). I called Dec 18th to make Fingerhut aware and ask if I could be refunded since I didnt owe them until Dec 28th. I was told yes and to expect refund within 3-5 business days. I didnt receive any refund. Dec 26th comes around and I make another payment (since per payment has been refunded at this time). I call back to fingerhut to inquire and Im told to wait 30 business days for the refund. I didnt receive my refund yet as of today 02/14/2025. I have submitted a request for a refund investigation on 02/03/2025 and was told I would hear back in 10 business days, still nothing. I have called multiple times to Fingerhut, submitted emails asking for help, and have waited about 60 days for a refund that I havent received. On FH side it shows that they credited me the ***** but I dont have it. I have submitted my bank statements in the investigation email request and still nothing?

    • Initial Complaint

      Date:05/07/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I accidentally submitted two payments to the company which they did refund one of the payments ($21.99). However, my payment of $30. Has not been applied to my Fingerhut Fetti account, nor has it been refunded to my banking account. I called my PNC bank and conferenced in the Fingerhut Supervisor but he name of ************** BB068 and my bank confirmed that there have been no merchant refunds to my account in the amount of thirty dollars. I asked the representative to please update my complaint and escalate it, which he stated that he would. This has been an ongoing issue April 3, 2024. I have sent numerous emails and made numerous calls to Fingerhut but have been given the run arounds. I have submitted banking information several times to only find that they reply with a generic email. I looking to have my payment of $30 applied to my account or refunded to me. Thank you, *******

      Customer Answer

      Date: 05/08/2024

       Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Business found the $30.00 payment and applied it to my account.

    Bluestem Brands is BBB Accredited.

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