Business ProfileforCambria

Cambria does not stand behind their product or their warranty, so all I can do at this point is warn others. I spent $15k to replace all my kitchen marble with Cambrias Matte ********* quartz, which is white with black veining, mainly because I wanted it as a gorgeous backsplash for counters and rangeas shown on the Cambria website. Within a month of infrequent oven use, the area behind the range started yellowing. I constantly washed it, but within a year it was permanently yellowed. When I asked for it to be cleaned or replaced under their much-touted lifetime warranty, they said it was not their fault but the fault of the installer for installing it behind a range. The rep said Cambria has a love-hate relationship with heat and cannot in fact be used behind a range or stove. When I later pointed out how many many times the quartz is shown installed exactly like this on their website, and how the site explicitly pushes it as the perfect statement for your kitchen walls behind a range, they never answered another email or call from me. Similar complaints here and on review sites prove they are well aware of the problems with Cambria and heat but continue to sell it for use behind stoves. You have been warned.

We are sorry to hear that your backsplash has been damaged and you are dissatisfied with our findings on this matter. Our Regional Business Manager has reviewed the situation and spoken with your fabricator, Smokey Mountain Tops, as a follow up to us becoming aware of your situation. During our review, we did not find any indication this damage is the related to the production of the material. Cambria is a very durable quartz product, however, it can be damaged when the product is exposed to sudden or rapid change in temperature or the direct transfer of heat from cooktops and ranges. The stove manufacturer provides helpful information in the installation manual pertaining to the concern with heat transfer to the countertop or wall treatments such as a backsplash. This information is helpful when designing your space.In review of our marketing, we do not share your perspective that we are misleading in the promotion of using Cambria successfully in a backsplash application. Discoloration is not a manufacturing defect; it is damage and which is not a warrantable item.We thank you for your feedback and apologize this damage happened to your backsplash. Our team is here and will be happy to continue to service you in the future.

In response to Cambria's response. For anyone reading, please see Cambria's website, particularly the homepage and the page called Kitchen Backsplash, where you will see a dozen photos of their light-colored quartz installed behind ranges and cooktops. Their ad copy says, "You can achieve both beauty and continuity with a full-height kitchen backsplash in the same Cambria quartz surface you select for your countertops... Cambria is a maintenance-free, stain- and scratch-resistant material that makes a stunning focal point in your kitchen." Only after it's too late, and your backsplash is stained yellow from normal oven use, do they tell you: "Do not do this in your own home if you actually use your stove." You can decide if that is false advertising.