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Business Profile

Clothing

Proozy

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Clothing.

Complaints

Customer Complaints Summary

  • 148 total complaints in the last 3 years.
  • 31 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/06/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a pair of Oakley glasses for $59 regular price $200 (this should have been a warning). I received a cheap pair of fake glasses. These are absolutely not Oakley nor are they good quality. I immediately tried to set up a return and they want $7 fee to return. I'm not paying any money to send back fake (scam) sunglasses. I emailed the company and they haven't replied.

  • Initial Complaint

    Date:10/03/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On or about September 5, 2024, I ordered a pair of sneakers from Proozy. On September 19, 2024, they delivered the wrong size. It seems impossible to get help. I tried emailing, but I got an auto response. Ditto for my attempts to contact them through social media.

  • Initial Complaint

    Date:09/30/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order with Proozy and received a confirmation that it had been shipped. However, when the order arrived, it was missing items. Whenever I checked the status, there was conflicting information - sometimes it said the item had shipped, and other times it said it hadn't. Despite this, a tracking number was attached to the package I received, which was missing the items. I have sent numerous emails, and I even emailed the CEO to explain that I just want either a refund or the items I purchased. However, I have received zero responses to over 10 emails over the course of two weeks, not even an acknowledgment of the receipt of my email. When I tried to initiate a return of the items I did not receive, the system would not complete my return request and prompted me to contact them via the same email address that I have been emailing almost a dozen times. There seems to be zero accountability, and I have no alternative recourse for contacting this company. Despite this, they continue to send me new emails every day asking me to purchase more merchandise, yet every email I send to them asking about a purchase Ive made goes ignored.

  • Initial Complaint

    Date:09/26/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On two different orders, merchandise was missing even that the tracking said it had been delivered. It has not. We asked the neighbors and tried to reach out by phone, email and chat to Proozy. Nobody got ever back about the missing *** Ban sunglasses from Order #*******-P and the Birkenstocks from Order #*******-P. Both items were charged, but were not delivered. Proozy is completely unresponsive or uses meaningless ***********

  • Initial Complaint

    Date:09/15/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Order placed August 29th, 2024 #*******-P for the amount of $247.49. The business phone number is no longer in service. I have emailed them multiple times with not real response. I have no way of actually getting ahold of a person.

  • Initial Complaint

    Date:08/30/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had a shipment delivered on 8/19/24. The shipment was short a few items. The packing slip indicated the items have not shipped. I have contacted Proozy by email four times asking for a status of the remaining items. I have not received a response. I would prefer to receive the items but if that is not an option I would like to be refunded for the items that did not ship. Also would be nice to receive a response for the "Customer Support" email.

  • Initial Complaint

    Date:08/24/2024

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased some sunglasses. I requested to return them and they accepted my return. Their website says they issue refunds, but they issued me a gift card. I have emailed them 3 times asking to correct this. I wish to have a refund, not credit. They have not responded.

  • Initial Complaint

    Date:08/23/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They doubled charged for an item. When customer service was informed, they refunded one charge. They never sent the item and refuse to respond to requests for a full refund. Very shady business and practices.

  • Initial Complaint

    Date:08/12/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had purchased a couple pair of ray-ban glasses on july 9th totalling *****, order number is #*******-P. i had reached out to them several times on this, they informed they moved to new distribution center and will fill order at some time in future, no eta given as shown on IM below. I want my glasses, its over a month now. Thank you,***** order status for Order #*******-P?10:13 AM Shantyza 12:39 PM. ******** says:Hello ******,Thank you for your message, and we appreciate your understanding. We sincerely apologize for the delay in processing your order. Our team is currently managing an exceptionally high volume of orders, so unfortunately, we still do not have an estimated shipping date.We look forward to delivering your order to you soon.

  • Initial Complaint

    Date:08/06/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Saturday, Jun 15 at 6:49 PM I purchased 2 packs of Reebok Men's 3 Pack Boxer Briefs to be shipped to my godson in **************. This product was never shipped.On Saturday, Jul 6 at 10:11 AM I sent an email to the business asking why my purchase was never delivered. On Tuesday, Jul 9 at 10:56 AM I sent a second email asking the same question.On Tuesday, Jul 9 at 11:25 AM I received the following reply,"Thank you for reaching out to us! I apologize for the delay. Last week, we moved our fulfillment center to a new facility in partnership with **** Due to this expansion, we have had to temporarily remove some items from our site and move all orders to the new building causing a slight delay in fulfillment. Currently, we do not have an estimated shipping date, but please know our team is working diligently to expedite your order. You will receive an email confirmation with a tracking number once your order has shipped. Sincerely,Shaquille Proozy Customer Service"On Monday, Jul 29 at 10:19 AM, I sent another email to the business asking for an update on my purchase and why it's not been shipped yet.On Tuesday, Jul 30 at 9:59 AM, I sent another email asking for anu update.I never received a reply and today Tuesday August 6 'm contacting you the BBB. Please help me with the delivery of my purchase!Thank you, *********

Proozy is NOT a BBB Accredited Business.

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