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Business Profile

Used Car Dealers

CarHop Auto Sales & Finance

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Used Car Dealers.

Important information

  • Customer Complaint:
    As of January 31, 2018, BBB
    files indicate that this business has a pattern of complaints concerning car
    problems after purchase not covered by CarHop’s warranty, but significant
    enough to require repairs. Additional complaints reported problems having
    warranty repairs completed at approved repair facilities. CarHop has responded
    to all consumer complaints submitted through BBB.

Complaints

This profile includes complaints for CarHop Auto Sales & Finance's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

CarHop Auto Sales & Finance has 43 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    Customer Complaints Summary

    • 216 total complaints in the last 3 years.
    • 65 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/11/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Sold a vehicle that since one had issues, won't fix it says it's not under warranty. Lowered my payments for two months so I could get it fixed. Next thing you know it's not drivable, didn't have time to get the money to fix it. Want payments but a vehicle is my way of making money.

      Business Response

      Date: 07/17/2025

      Dear ********,

      Your BBB complaint #******** is regarding the used vehicle you purchased from CarHop on 03/31/25.  The vehicle included a 7-day money back guarantee and an 18-month / 18,000-mile limited warranty.

      At the time of sale, CarHop shared with you how the limited warranty works and you initialed the limited warranty page of the contract with your approval.  While it is unfortunate when a used vehicle has an unforeseen mechanical issue, our records indicate that CarHop has honored the contract and the limited warranty.

      On 04/26/25, you informed us that you put the wrong gas in car the and check engine light came on.  CarHop advised you that the first step in the limited warranty process is to take the vehicle to a CarHop-approved service shop.  On 05/08/25, CarHop received a diagnosis of repairs not covered by the limited warranty.  As a courtesy, CarHop paid for some of the repairs and the rest were your responsibility.

      Since purchase, as a courtesy, CarHop has provided three (3) payment adjustments to assist your finances.  On 07/15/25, also as a courtesy, CarHop paid to have the vehicle towed to ****** Automotive and have it diagnosed even though your car payments are past due.  On 07/17/25, CarHop received a diagnosis indicating vehicle driven over ***** miles in 4 months and the battery drained due to being used without the car running.  A battery recharge solved the vehicle starting issue.  The other diagnosed items are not covered by the limited warranty and are your responsibility.  Please note that driving a vehicle that has diagnosed issues may cause further damage.

      CarHop will continue to honor the limited warranty. If you have further questions, please continue to work directly with the CarHop team at ************.

      Sincerely,

      **** *****
      *****************************************************************

      Customer Answer

      Date: 07/17/2025

       I am rejecting this response because:

      Not all information provided is 100% accurate,  however, the vehicle has been voluntarily given back. 

      Business Response

      Date: 07/23/2025

      Dear ********,

      Your follow up comments on BBB complaint #******** are regarding the used vehicle you purchased from CarHop on 03/31/25.  The vehicle included a 7-day money back guarantee and an 18-month / 18,000-mile limited warranty.

      CarHop's prior written response summarized that, at the time of sale, CarHop shared with you how the limited warranty works and you initialed the limited warranty page of the contract with your approval.  While it is unfortunate when a used vehicle has an unforeseen mechanical issue, our records indicate that CarHop has honored the contract and the limited warranty.

      Since purchase, while under obligation to do so and solely as a courtesy, CarHop assisted you by paying for expenses which are not covered by the limited warranty and providing you three (3) payment adjustments to assist your finances.

      Your last payment to CarHop was a partial payment on 06/04/25.  On 07/17/25, you informed CarHop that you decided to voluntarily surrender the vehicle.

      If you would like a copy of your signed contract or payment ledger or to discuss a reduced settlement option on your remaining balance, please call ************.

      Sincerely,

      **** *****
      *****************************************************************

    • Initial Complaint

      Date:07/10/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Carhop is making us pay more than what the car is worththey sold us a car and now it has problems and its not worth 8 grand anymore. It has more mechanical problems than what the worth is worth. We dont wanna continue paying 394 a month plus the $4.00 fee and its basically 398. THE CAR IS A PIECE OF SHIT!!!

      Business Response

      Date: 07/17/2025

      Dear ******,

      Your BBB complaint #******** is regarding the used vehicle you purchased from CarHop on 01/28/25.  The vehicle purchased included a 7-day money back guarantee and an 18-month / 18,000-mile limited warranty.

      It is unfortunate that over five (5) months after purchase you are not satisfied with the price you paid.  CarHop clearly discloses the price the vehicle at the time of sale.  First, in the Non-Binding Offer to Purchase document.  Second, in the Retail Purchase Agreement document.  You signed both documents with your approval.

      At the time of sale, CarHop shared with you how the limited warranty works and provided you a copy of the contract you signed.  Page 6 of the contract, initialed with your approval, states your obligations related to the limited warranty including taking the vehicle to CarHop-approved service shop for diagnosis if you have vehicle concerns.  Our records indicate that CarHop has honored the contract and the limited warranty.

      On 02/26/25, you contacted CarHop with vehicle concerns.  CarHop advised you that the first step in the limited warranty process is to take the vehicle in for diagnosis at a CarHop approved service shop or take it to a local auto parts shop for a free code reader.  CarHop received no vehicle diagnosis.  Please note that driving a vehicle that you think may have an issue may cause further damage.

      Since purchase, as a courtesy, CarHop has provided two (2) payment adjustments to assist your finances.  On 07/15/25, also as a courtesy, CarHop offered to tow the vehicle for you and pay for a vehicle diagnosis.  CarHop will continue to honor the limited warranty.  If you would like another copy of your signed contract, please contact CarHop at ************.

      Sincerely,

      **** *****
      *****************************************************************

    • Initial Complaint

      Date:07/08/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I got this car in December and it has been a problem since I recit first issue not even a day into having the car transmission needed repaired not only that they sent a faulty transmission that's pulling and has put metal into my fluids car smokes Jerks and runs horrible I have had it in the shop for over a month it has been literally 2 months they refuse to fix it and it's covered in the warranty I've missed work then lost my job due to no transportation cause they refuse to fix the car I won't put my life in danger and drive the vehicle with metal in the fluids from a faulty transmission that needs to be repaired I could honestly lose my life driving a vehicle in that condition this was my first car purchase I'm only 20 and I should not be dealing with this and this place should be taken put of business they sell cars for higher then the blue book value and won't fix any repairs but expect you to still pay I've been thru millions to get this handled and right now I need this handled the car has been at ******* automotive sitting they have reached out to carhop service department plenty times to *** the repairs approved they didn't reply back for weeks and then finally replied and denied the repairs saying it's not going out o drive till its not drivable are you kidding me that is a disaster waiting to happen

      Business Response

      Date: 07/17/2025

      Dear *******,

      Your BBB complaint #******** is regarding the used vehicle you purchased from CarHop on 12/05/24. The vehicle included a 7-day money back guarantee and an 18-month / 18,000-mile limited warranty. 

      At the time of sale, CarHop shared with you how the limited warranty works and you initialed the limited warranty page of the contract with your approval. CarHop provided you a copy of your signed contract and limited warranty that same day. While it is unfortunate when a used vehicle has an unforeseen mechanical issue, our records indicate that CarHop honored the contract and the limited warranty.

      Shortly after purchase, CarHop replaced the transmission, honoring the limited warranty.  Since purchase, as a courtesy, CarHop provided five (5) payment adjustments to assist your finances.

      On 05/27/25, nearly six (6) months later, CarHop received a vehicle diagnosis which indicated the vehicle had been driven over ***** miles since purchase.  The diagnosis listed numerous general maintenance items which are not covered by the limited warranty and it was unclear if the transmission was an issue.  CarHop informed you that the non-covered items were your responsibility and provided you a courtesy payment adjustment to assist your finances.

      On 07/16/25, you spoke with ********* ******, CarHop Manager.  In that call, as a courtesy, CarHop offered to pay for the cooling fan repair and a transmission flush due to the delayed shop diagnosis.  CarHop will continue to honor the limited warranty and any non-covered items will be your responsibility.

      If you have any further questions, please continue to work with ********* ****** directly.

      Sincerely,

      **** *****
      *****************************************************************

    • Initial Complaint

      Date:06/20/2025

      Type:Sales and Advertising Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      **** in to purchase a vehicle after my bankruptcy was discharged. I explained why I had filed because of a voluntary repossession. That vehicle was is death trap. I was told because I was a VIP I might be able to get a car. Then the sales person didnt understand my pay stubs. After that another sales person comes out and tells me Im not approved because of repossession and another negative issue. So they dont approve everyone I do feel discriminated because of my credit which I was totally up front with. I was always on time with my payments with Car Hop so I do find their decision very offensive. This is really how they treat VIP customers. I believe they owe me an apology and a better explanation for their decision.

      Business Response

      Date: 06/30/2025

      Dear *****,

      This response is regarding the BBB complaint you submitted (#********) regarding your recent finance application at CarHop.

      On 06/20/25, you visited the CarHop location ******, **********, and submitted a finance application. We researched your concerns and determined that while your credit and vehicle ownership history does have some negative elements, a rare manual error caused your application to not be approved on 06/20/25.  To correct it, CarHop provided internal training regarding this rare instance and contacted you to invite you to return to re-finalize your application and help you get approved.

      On 06/27/25, you returned to CarHop to be approved and purchased a vehicle.  Thank you for doing business with CarHop.

      Sincerely,

      **** *****
      *****************************************************************

      Customer Answer

      Date: 06/30/2025

       Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    • Initial Complaint

      Date:06/07/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Me and my wife bought a car from there in November of 2024 and the engine blew up a few months ago. They replaced the engine with a used one and we have been having issues with it ever since they replaced it. The car is jumping when you turn it off the heat/ac/ radio only work half of the time (we never had any issues with them before they replaced it) there is an oil leak causing us to have to put oil in it every couple of weeks and the transmission is leaking oil out as well. Now they are refusing to fix the faulty engine that they put in the car.

      Business Response

      Date: 06/16/2025

      Dear ******,

      Your BBB complaint #******** is regarding the used vehicle your wife, *****, purchased on 11/21/24 from CarHop.  The purchase was pursuant to a Retail Installment Contract.  While you are not on the signed contract, ***** approved you as an authorized party on the account.  The vehicle included a 7-day money back guarantee and an 18-month / 18,000-mile limited warranty.

      At the time of sale, CarHop shared with ***** how the limited warranty works and she initialed the limited warranty page of the contract with her approval.  CarHop provided ***** a copy of the signed contract and limited warranty that same day.  While it is unfortunate when a used vehicle has an unforeseen mechanical issue, our records indicate that CarHop has honored the contract and the limited warranty.  As a courtesy, CarHop has also provided multiple adjustments to your scheduled car payments to assist your finances.

      On 03/10/25, CarHop honored the limited warranty by paying Daytona's Automotive to replace the engine.  At that time, the vehicle diagnosis indicated the vehicle had been driven over ***** miles in the first four (4) months since purchase.

      On 06/11/25, you informed CarHop that you thought a recent vehicle diagnosis you received is inaccurate.  You agreed to take the vehicle to My Mechanic or DNR Auto Repair for a second opinion.  As a courtesy, CarHop offered to pay for the diagnosis.

      Once received, CarHop will review the updated diagnosis with you and continue to honor the limited warranty.  To best assist you, please work directly with your local CarHop at ************.

      Thank you for doing business with CarHop.

      Sincerely,

      **** *****
      *****************************************************************

    • Initial Complaint

      Date:05/29/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Back in june of 2024 of transmission went out in our truck we took it into the shop and CarHop covered it but the first transmission took over 2 1/2 weeks to get there and it was the wrong one then we had to wait another 2 weeks or so for the next one and they put a used CVT Transmission in which is not good. And the whole time we are using a rental whice cost us 3200. About 6 months later the transmission went out again this time they were gonna put a used transmission from the junkyard in there and wanted us to pay part of it at 1300. And we are renting a vehicle again at 1200. They wanted us to pay 1300 labor 430 car payment 430 a week for rental We could not do that so our only option was to walk away.We could not take on anymore my health is bad and my husband only makes 630 a week we had no choice

      Business Response

      Date: 06/06/2025

      Dear *******,

      Your BBB complaint #******** is regarding the used vehicle you purchased from CarHop on 12/01/23 and the Retail Installment Contract was assigned to ******************************** (MN) d.b.a. CarHop Finance.  The purchase included both a 7-day money back guarantee and an 18-month / 18,000-mile limited warranty.

      At the time of sale, CarHop shared with you how the limited warranty works and you initialed the limited warranty page of the contract with your approval.  You were provided a copy of the signed contract and the limited warranty at the time of sale.  The limited warranty page of the signed contract states that you are not entitled to recover costs for any consequential damages which includes any rental expense you decide to incur.  While it is unfortunate when a used vehicle has unforeseen mechanical issues, our records show CarHop has honored the contract and the limited warranty.

      In June 2024, CarHop paid to replace the transmission and honoring the limited warranty.  Ten months later, a vehicle diagnosis dated 04/21/25 indicated the vehicle was driven over ****** miles since purchase.  Therefore, the limited warranty expired due to mileage.  

      Since purchase, solely as a courtesy, CarHop Finance provided multiple payment adjustments to assist your finances.  On 05/06/25, you and your co-buyer informed CarHop Finance that you decided to purchase a vehicle elsewhere and voluntarily surrender your CarHop vehicle, leaving a remaining balance on your account.

      On 05/30/25, ********* ******, CarHop Manager, confirmed the facts above with you via phone.  As a courtesy, ********* offered you a reduced settlement agreement on your remaining balance.  Please continue to work directly with ********* on that resolution topic.

      Sincerely,

      **** *****
      *****************************************************************

      Customer Answer

      Date: 06/06/2025

       I am rejecting this response because:
      I just want to start this with I appreciate all the time CarHop ***** and ********* has taken with me the customer service has been great. However the 1800 is too much for us to pay. The truck is not even worth that and honestly  paying finance charges at this point is just not even worth it after all the time we went without our vehicle our Jeep while it was in the shop while we paid for rental cars      we paid over $3,400 for that. 

      Thank You 

      ******* VanderWeit 

      ************

       

       


      Business Response

      Date: 06/12/2025

      Dear *******,

      Your follow up comment on your BBB complaint #******** is regarding the used vehicle you purchased from CarHop on 12/01/23 and the Retail Installment Contract assigned to ******************************** (MN) d.b.a. CarHop Finance.  The purchase included both a 7-day money back guarantee and an 18-month / 18,000-mile limited warranty.

      To quickly summarize our prior response, our records indicate CarHop has honored the contract and the limited warranty.  After driving the vehicle over ****** miles since purchase, you decided to voluntarily surrender the vehicle, leaving a remaining balance due.

      Thank you for sharing your satisfaction with the customer service you received from ***** and *********.  We understand that you have presently chosen not to accept the reduced settlement option CarHop Finance offered you on your remaining balance.  If you wish to revisit the option of a reduced settlement, please contact ********* directly.

      Sincerely,
      **** *****
      *****************************************************************

    • Initial Complaint

      Date:05/25/2025

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Im not liable for this debt with Carhop finance I do not have a contract with the collection agency they did not provide me with original contract as requested

      Business Response

      Date: 05/30/2025

      Dear *****,

      This response is regarding BBB complaint #******** you submitted regarding your purchase of a used vehicle at CarHop on 09/09/23 and the Retail Installment Contract assigned to ******************************** (CA) d.b.a. CarHop Finance, account #******.  The vehicle included a 7-day money back guarantee and an 18-month / 18,000-mile limited warranty.

      I completed an investigation which concluded that your account is accurately furnished to the three ***** ************************* (CRAs).  The findings of the investigation are summarized below.

      At the time of purchase, you were provided a copy of your signed Retail Installment Contract.  The contract obligated you to make scheduled bi-weekly car payments beginning 09/23/23.  The last payment received by CarHop Finance was dated 11/20/24 at which time the account was already 30 days past due.  As a result, the vehicle was repossessed 01/25/25 for lack of payment.  You did not take any action to redeem the vehicle.  The vehicle was sold at auction and the full sale proceeds were applied to your account balance.  There is a remaining balance on your account.

      If you would like another copy of the signed contract, your payment ledger, or to discuss a reduced settlement option on your remaining balance, please call ************.

      After furnishing to the ***** CarHop does not control how they reflect the furnishing to your credit report.  Therefore, if you have further questions about your credit report, please contact Experian, TransUnion and/or Equifax directly.

      Sincerely,

      **** *****
      *****************************************************************

    • Initial Complaint

      Date:05/02/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought a 2014 ****** pathfinder from carhop in ********** **** they told me that the engine issues would be fixed within 20 days it has now been 2 months and my car is still in the shop I need to get out of this contract and get my money back!

      Business Response

      Date: 05/06/2025

      Dear *********,

      Your BBB complaint #******** is regarding the used vehicle you purchased from CarHop on 02/13/25 pursuant to a Retail Installment Contract.  The purchase included both a 7-day money back guarantee and an 18-month / 18,000-mile limited warranty.

      At the time of sale, CarHop shared with you how the limited warranty works and you initialed the limited warranty page of the contract with your approval.  You were provided a copy of the signed contract and the limited warranty at the time of sale.  While it is unfortunate when a used vehicle has mechanical issues, our records show CarHop has honored the contract and the limited warranty.  As a courtesy, CarHop also paid for repairs not covered by the limited warranty.

      Since purchase, CarHop paid to replace the transmission, covered under the limited warranty.  The vehicle was then returned to you.  Over a month later, as a courtesy, CarHop paid for a tow, alternator and battery repair, all which are items not covered under the warranty.

      On 05/02/25, **** ********, CarHop Manager, spoke with you to ensure your satisfaction.  In that call, you informed **** that you were satisfied with the outcome.

      If you have any additional questions, please contact **** directly.  Thank you for doing business with CarHop.

      Sincerely,

      **** *****
      *****************************************************************

    • Initial Complaint

      Date:04/29/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have made my payments by ***** Pay and had to file BBB complaint. I made a 1000 dollar payment on 04/19/2025 and again payment is missing and they came and took my car

      Business Response

      Date: 05/01/2025

      Dear *******,

      Your Better Business Bureau (BBB) Complaint #******** is regarding your purchase of a used vehicle at CarHop on 02/22/24 and the Retail Installment Contract assigned to ******************************** **** d.b.a. CarHop Finance, account #******.  The vehicle included a 7-day money back guarantee and an 18-month / 18,000-mile limited warranty.

      The Retail Installment Contract you signed obligated you to make scheduled bi-weekly car payments beginning 02/29/24.  Your account fell over ***************************** February 2025.  CarHop Finance made numerous attempts to contact you.  The last payment CarHop Finance received from you was a partial payment on 03/24/25, leaving your account to remain past due with a remaining balance.  A Right to Cure notice was mailed to your mailing address on file on 03/24/25 which stated a due date of 04/14/25 and the amount needed to bring your account current.  No further payments were received.  The vehicle was repossessed on 04/29/25 due to lack of payment.

      Your BBB complaint claims that you paid CarHop Finance $1,000 on 04/19/25.  On 04/29/25, you spoke with CarHop Finance via phone and CarHop Finance asked if you had a payment receipt of any kind to provide for review.  You declined the option to provide a receipt.  Given that the claimed payment was not received and you declined the opportunity to provide a receipt of the claimed payment, CarHop Finance sees no need for accommodation.

      If you you would like another copy of your contract for account #****** or your payment ledger, please contact CarHop Finance at ************.

      Sincerely,

      **** *****
      *****************************************************************

    • Initial Complaint

      Date:04/28/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      2/7 bought vehicle on 2/20 I call magnet and was told to contact repair shop to have warranted part looked at on 2/24 I took vehicle in was not fixed on 3/3 vehicle was taken back to repair shop for same issue and I was told nothing was wrong. I talked to ****** and was told to go to different repair shop and the would cover warranty parts and diagnostic so on 3/17 I tohad to have vehicle towed to repair shop carhop refused to cover anything and I was left with a 2200 bill. The manager has since Thais time and continues to ignore my calls and refuses to return my calls about vehicle, he admitted this vehicle falls under lemon law but refuses to make right or do any repairs on it. On 4/23 I took vehicle to Morries for a factory recall and discovered the engine has been replaced and was never disclosed to me at time of purchase and is knocking, the mechanic at morries confirmed engine is knocking and vehicle is a lemon. Recall was not able to be done due to engine that was put in vehicle is not a Santa Fe engine its a sonta engine. The manager at ********************************** is amanya where I got car. I have gotten different vehicle before never with issues this is the first and its really bad. Id like a clear car title or vehicle of same value that is in good running condition. I have receipts in email but can not get them to be able to upload

      Business Response

      Date: 05/01/2025

      Dear *********,

      Your BBB complaint # ******** is regarding the used vehicle you purchased from CarHop on 02/07/25 pursuant to a Retail Installment contract.  The vehicle included a 7-day money back guarantee and an 18-month / 18,000-mile limited warranty.

      At the time of sale, CarHop shared with you how the limited warranty works and you initialed the limited warranty page of the contract with your approval.  While it is unfortunate when a used vehicle has an unforeseen mechanical issue, our records indicate that CarHop has honored the contract and the limited warranty.  As a courtesy, CarHop paid for items which were not covered by the limited warranty.

      As you stated, you have purchased numerous vehicles from CarHop in the past and had good experiences with those purchases.  On 02/24/25, CarHop paid to repair the oil pan gasket on your most recent purchase, though in the following months you were still experiencing issues which were difficult to fully diagnose.

      On 04/29/25, you spoke with ********* ******, CarHop Manager.  As a courtesy, ********* offered you multiple options to assist you.  On 04/30/25, you visited CarHop and it was agreed that a fitting solution was to allow you to get into a different vehicle.  You stated you were satisfied with this outcome.

      Thank you for doing business with CarHop.

      Sincerely,

      **** *****
      *****************************************************************

    CarHop Auto Sales & Finance is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

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