Business ProfileforCarHop Auto Sales & Finance

I purchased the ***** Pilot in February I was taking a trip to go see my son in ***** on Feb 18th when I stopped for gas the car started making a weird banging noise. I slept in my car that night because it was 2 am. I finally got it to a shop. When I called Carhop about getting it fixed where I was, in ****************, they told me I would have to have it towed all the way back to ******************. I didnt have a choice since the car was sitting on the rack and I had no other way home. When all was said and done and I spent 3919.00$ out of pocket to get it fixed. The timing belt, tensioner, water pump, and the belt needed to be fixed. Also an oil leak in the engine which was causing all of the problems needed to also be fixed. Forward a couple weeks and the front end of the Pilot starts making noise. I let them know about it and asked for a number to a shop in ****************** to get it fixed. I was informed that all of the ****************** shops were too busy and given a ******** ******* shop number. I work in ******************, I go to school in ********** and ****** wouldnt work with me on getting another shop to look at it. So I had a local shop look at it. Another $740 to get the issues with the front fixed. CV axel, wheel hub assembly, inner right axel carrier. While in the process of telling ****** about the current issues I also informed her that the alternator was going out to which she blew me off. At which point I asked her if I could just come and they take the car back and give me a replacement vehicle. To which she responded, you can bring the car back but youll leave on foot because we dont do that! Last night 4/3/2024, the alternator went out, on my way home from work. Another tow truck bill, and another repair bill I cant afford but without help from Carhop I dont have a choice! I drive 1200 miles a week! I need my car! Im tired of the run around! Im tired of spending money I dont have because Carhop cant do their job!