Reviews

This profile includes reviews for HOM Furniture, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

HOM Furniture, Inc. has 6 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  HOM Furniture, Inc.

  10301 Woodcrest Dr NW Coon Rapids, MN 55433-6519

  
• 

  HOM Furniture, Inc.

  415 4th St Sioux City, IA 51101

• 

  HOM Furniture

  9519 State Road 16 Onalaska, WI 54650

• 

  HOM Furniture

  300 Forest St Wausau, WI 54403

• 

  HOM Furniture

  2601 S Louise Ave STE 200 Sioux Falls, SD 57106

Review Details

• Review fromP. R.

  Date: 10/14/2024

  1 star
  I think we are be cohersed into not returning our chairs at any cost. We complained about the quality and feel of the chairs not being the same as the Demo chairs at the store within 24 hrs. A tech was sent and tried to amend a few issues 2 weeks later as scheduled by the service dept. Now 1 chair has a snag in the gliders travel - mechanical failure of some kind from the feel of it. and this is the chair no one sits in normally. Now we are told its past the 7 day return policy and the finger was squarly pointed at the Vendor by mangement. The store has no control? We will likely have to sell these chairs on Marketplace to recover something as we can not even return with the 40 percent restock fee. Shame on this Store
  

  HOM Furniture, Inc.

  Date: 10/15/2024

  We thank our customer for their feedback an we apologize that they are frustrated with their special ordered chairs. Our service department is doing their best to work with you to resolve this issues. We always want to have a technician out to assess the issues so that we can get all the information we need to work with our customers. After reading the information on the account it appears the initial concern was corrected and now there is a new concern which is why we'd like our tech to look into this first. Our service department will follow up again after your tech visit. We thank you for your patience.

  P. R.

  Date: 10/17/2024

  How many times must we have a technician out to fix these chairs? You state that the initial concern was corrected - it was never corrected as the technician could not fix the problems. All that could be fix was adding foam in the back of the chairs so you did not fall through the large gap in the back when you reclined the chair. As for the extreme hardness of the chairs I was told they needed "breaking them in" to make the cushions more comfortable to sit in. How do you make rock like chairs more comfortable so I can sit in them without causing pain and leaving bruises on my body. As I am disabled and sit in the chair all day so the softness of the chair and support is very important to me. So when I tried the chairs in the store they were what I was looking for that is why I purchased these chairs, If I could have chairs like the store demo chairs in my leather color I would be happy.

• Review fromMelissa L

  Date: 04/06/2024

  2 stars
  I’ve bought almost all of my furniture exclusively from hom furniture but I’ve found out an issue….
  I purchased a pretty spendy dining set from them a few years ago that has cream colored upholstery on the seats and bench. I’ve had it for several years and recently wanted to have it cleaned. The tag on the bottom says 100% polyester but when I had it cleaned according to polyester standards it turned brown/yellow and blotchy.
  I hired an upholstery tech and they said it appears not to be 100% polyester and it cannot be fixed. A dining set that cannot be cleaned!?!
  They discontinued this set not long after I purchased it and now I know why… they buy from cheap vendors and then pass the headache and disappointment on to their customers. If they learned there was an issue, they should contact their customers who bought it and let them know. Horrible business practices.

• Review fromMaryjo T

  Date: 02/26/2024

  1 star
  Hom furniture wants 170.00 to put 8 legs on couch and chair and deliver it inside of home!!!!!!! This old lady can’t afford 10 min of work at this outrageous price. After spending over 1,000.00 the least they can do is complete the job. This is legal **** and the company should be ashamed!!!

• Review fromTenzin N

  Date: 10/05/2023

  1 star
  Last year we purchased coffee table and had to return it X3 due to defect and the defect was seen by delivery staff themselves. Roughly a week ago we received a children dresser that was defective yet again. After going through all the hassle to take off from work again for new delivery date, the children dresser arrives defective. Yet again the bottom right drawer does not close properly like the other drawers especially considering it’s a children dresser. This was pointed to me by the delivery staff after they inspected it in the truck themselves to make sure everything looks good this time. My wife is due any minute now and we are tired and did not want to go through any more hassle and accepted it like it is. We are very very disappointed with hom furniture merchandise. Never shopping there again. The staff and delivery people were awesome but the product quality upon delivery very very poor.
  

  HOM Furniture, Inc.

  Date: 10/17/2023

  We are saddened to hear our customer is frustrated with their experience. We did reach out to them on 10/10 to discuss the matter further to which they indicated they did not want to proceed with any further options and thanked us for our time. We thank them for taking the time to talk to us and we apologize for the frustrations they experienced.

• Review fromDavid H

  Date: 06/06/2023

  5 stars
  Superb service from *********************** at the ********, ** store. Highly recommend!

• Review fromStan F

  Date: 03/09/2023

  1 star
  In summary, Hom Furniture Inc. made many “mistakes,” gave us misinformation, has a 40% material cancellation statement connected to a projected final invoice that should have been reduced significantly. This happened because major work was included in their Primary Estimate, of a new plywood floor to connect two rooms with the same LVT which wasn’t necessary according to their own installer who visited our home to check out what was needed prior to starting the job and told us a reduction between $***-$**** would happen. And when we asked them to make the changes to the cost suggested by their own employee they wouldn’t! Along with those issues a payment of $**** we made wasn’t included in their projected final invoice of what was owed to them!
  Further details: They have a two-step process to determine the cost in which I had to sign the (1st step) Permission to Proceed document, indicating I would have to pay a 40% cancellation penalty on materials if I cancelled the order after signing that document. Instead of the estimated $***-$**** reduction change after the (2nd step) installer came, they offered $370. The reason cited was that the salesman made a mistake in writing down the given square footage of materials needed, although both documents show the same square footage.
  I did get out of the agreement after indicating I would sue. Understand, that I never agreed to the projected final invoice amount while evidently Hom Furniture, considered the higher cost Preliminary Estimate a final contract in my case and indicated there was a penalty clause for cancelling. Although they would not decrease my cost, logic dictates that they could have increased it as much as they want to, perhaps by thousands and I could be stuck with having to pay that amount or pay the previously noted cancellation amount.
  After hiring another firm the amount charged for connecting two rooms appropriately was about $*** which was close to what their own installer said it should be.

• Review fromLinda L

  Date: 10/07/2022

  1 star
  Wish we would have bought somewhere else. **************** is horrible at the **** Rapids Home store. We ordered patio furniture in March for a family party on the fourth of July. The wedge cushion was on back order but was told it would be in by June. Needless to say it didn't come in in June, July or August. So we had incomplete furniture for both summer holidays. By the last day in September we finally got an email stating our cushions were available. **** down to pick them up so husband can take to the cabin to put away for the season. Well he drives 100 miles to cabin only to find out they gave us the WRONG cushions. I have spent a week trying to get the right cushions. Evidently the only person that can read the invoice is the original sales person. What a joke. This should have been taken care of the first day I called, not 5 days later and still waiting for a resolution. So, now not only do we have to make another trip to pick up the right cushions when they can finally find them. My husband will have to make another 200 mile round trip to store the cushions for the winter. When a customer service person is called and they say they will call you back, they should follow thru to let you know what's happening. Communication is terrible at this facility. I would advise people to seriously think before buying from Hom Store.
  

  HOM Furniture, Inc.

  Date: 10/13/2022

  Thank you for your feedback and we apologize for the delays in your order and the frustrations you experienced. We see you spoke with our service department on Oct 10th to arrange getting the correct pieces to you. We appreciate your patience and thank you for your time.