Customer ReviewsforHOM Furniture, Inc.

On 2/22/22 We bought a queen bed and 5” graphite foundation and two years later it has a dip in it and its broken not mention bowing and I was told its caused by wear a tear and how can this be already after a little over two years. No way because the old bed foundation and that was almost nine years old never did this and this one is. I will not be going back to hom furniture not to mention we had problems with our mattress last year and when they came out the 2nd time we got a replacement and I know why now its because the foundation is causing the mattress to have defects. So my husband and I need to shop for a bed foundation and we will not be going back to hom furniture. I was told hom furniture does not back up their warranties unless you have them come back out. They will always say it’s wear and tear or it’s not bad enough to get a replacement. The guy that came out did not listen to what I had to say about bowing either. I was told by others have them come back out and take a closer look in a few months.

I’ve bought almost all of my furniture exclusively from hom furniture but I’ve found out an issue…. I purchased a pretty spendy dining set from them a few years ago that has cream colored upholstery on the seats and bench. I’ve had it for several years and recently wanted to have it cleaned. The tag on the bottom says 100% polyester but when I had it cleaned according to polyester standards it turned brown/yellow and blotchy. I hired an upholstery tech and they said it appears not to be 100% polyester and it cannot be fixed. A dining set that cannot be cleaned!?! They discontinued this set not long after I purchased it and now I know why… they buy from cheap vendors and then pass the headache and disappointment on to their customers. If they learned there was an issue, they should contact their customers who bought it and let them know. Horrible business practices.

Hom furniture wants 170.00 to put 8 legs on couch and chair and deliver it inside of home!!!!!!! This old lady can’t afford 10 min of work at this outrageous price. After spending over 1,000.00 the least they can do is complete the job. This is legal **** and the company should be ashamed!!!

Superb service from *********************** at the ********, ** store. Highly recommend!

In summary, Hom Furniture Inc. made many “mistakes,” gave us misinformation, has a 40% material cancellation statement connected to a projected final invoice that should have been reduced significantly. This happened because major work was included in their Primary Estimate, of a new plywood floor to connect two rooms with the same LVT which wasn’t necessary according to their own installer who visited our home to check out what was needed prior to starting the job and told us a reduction between $***-$**** would happen. And when we asked them to make the changes to the cost suggested by their own employee they wouldn’t! Along with those issues a payment of $**** we made wasn’t included in their projected final invoice of what was owed to them! Further details: They have a two-step process to determine the cost in which I had to sign the (1st step) Permission to Proceed document, indicating I would have to pay a 40% cancellation penalty on materials if I cancelled the order after signing that document. Instead of the estimated $***-$**** reduction change after the (2nd step) installer came, they offered $370. The reason cited was that the salesman made a mistake in writing down the given square footage of materials needed, although both documents show the same square footage. I did get out of the agreement after indicating I would sue. Understand, that I never agreed to the projected final invoice amount while evidently Hom Furniture, considered the higher cost Preliminary Estimate a final contract in my case and indicated there was a penalty clause for cancelling. Although they would not decrease my cost, logic dictates that they could have increased it as much as they want to, perhaps by thousands and I could be stuck with having to pay that amount or pay the previously noted cancellation amount. After hiring another firm the amount charged for connecting two rooms appropriately was about $*** which was close to what their own installer said it should be.