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      Country
          Country

          Find a Location

          Life Time Fitness Inc has 108 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Country
            Please enter a valid location.
            • Life Time Fitness Inc

              2902 Corporate Pl Chanhassen, MN 55317-4773

            • Life Time Fitness Inc

              5995 149th St. W. Apple Valley, MN 55124

            • Life Time Fitness Inc

              5250 W. 84th St. Bloomington, MN 55437

            • Life Time Fitness Inc

              1001 W. 98th St. Minneapolis, MN 55431

            • Life Time Fitness Inc

              11989 Champlin Dr. Champlin, MN 55316

            Business ProfileforLife Time Fitness Inc

            Health Club
            HeadquartersMulti Location Business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            Additional business information

            Additional Info:
            Membership. A primary or partner member may terminate the membership (or any member may remove or terminate himself or herself from a membership) for any reason upon advance written notice; to Life Time as provided in our membership contract with you. To provide written notice of termination, you must complete a termination request in person at the center or send a letter request via mail (certified mail recommended - return receipt requested) to the center. We do not accept termination requests by phone, fax or online.
            • Termination within First 7 Days of Membership. Upon written notice of termination, you may terminate your membership within 7 days of its activation or prior to the opening of your center. If we receive your written notice within 7 days of activation of your membership or prior to the opening of your center, we will refund your paid Joining Fees and Membership Dues. Except as provided herein, we will not refund any products or services purchased by or provided as part of a membership package to you or any other member on your membership. Abuse of the 7 day money-back guarantee is not permitted.
            • Termination after First 7 Days of Membership. To terminate a membership, you must provide advance written notice to Life Time in accordance with your General Terms Agreement. You may provide written notice of termination in person at the center; by mail (certified mail recommended – return receipt requested) to your Life Time center; or as otherwise permitted by Life Time. If you do not provide timely advance written notice, you must continue to pay monthly membership dues and will continue to have center access.

             

            For the complete information regarding Life Time Fitness club policies visit the website at https://www.lifetime.life/policy/guest-and-club-policy.html.

            At-a-glance

            Customer Reviews

            1.18/5stars

            Average of 56 Customer Reviews

            Customer Complaints

            145 complaints closed in last 3 years

            49 complaints closed in last 12 months

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            According to information supplied by the company, Life Time Fitness owns and operates health and fitness facilities that have a wide variety of activities to choose from for the whole family. The facilities offer cardiovascular and weight equipment, group fitness classes, personal training, basketball, racquetball, squash and volleyball courts, indoor and outdoor swimming pools, a rock climbing wall, spa and cafe.

            Business Details

            This is a multi-location business.

            Find a Location

            Life Time Fitness Inc has 108 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Country
              Please enter a valid location.
              • Life Time Fitness Inc

                2902 Corporate Pl Chanhassen, MN 55317-4773

              • Life Time Fitness Inc

                5995 149th St. W. Apple Valley, MN 55124

              • Life Time Fitness Inc

                5250 W. 84th St. Bloomington, MN 55437

              • Life Time Fitness Inc

                1001 W. 98th St. Minneapolis, MN 55431

              • Life Time Fitness Inc

                11989 Champlin Dr. Champlin, MN 55316

              BBB File Opened:
              1/1/1992
              Years in Business:
              34
              Business Started:
              10/15/1989
              Business Started Locally:
              10/15/1990
              Type of Entity:
              Corporation
              Alternate Business Name
              • Life Time - the Healthy Way of Life CompanySM
              Business Management
              • Bahram Akradi, Founder, Chrmn of the BD
              • Jeffrey Zwiefel, Executive Vice President
              • Cindy Hanson, Primary Contact
              • Account Support, Manager
              Contact Information

              Principal

              • Cindy Hanson, Primary Contact

              Customer Contact

              • Account Support, Manager
              Additional Contact Information

              Phone Numbers

              Email Addresses

              Industry Tip

              BBB Tip: Need to get in shape? BBB has tips for joining a gym

              Customer Complaints

              145 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              02/22/2024

              Complaint Type:
              Problems with Product/Service
              Status:
              Answered
              My daughter has a private swim ****** from this gym. She was in group ****** and 2 years ago the aquatic manager ******* changed the policy to no make up classes for group ******s. At that time, makeup classes are arranged between the availability of swim coach and student for private classes. My daughter has been switched to private ****** since then. Our classes got cancelled for different reasons last year and we did not reinforce to get the makeup classes since we have a very busy work schedule ourselves. We then let it go without getting the makeup classes. Last year Lifetime again closed on holidays 12/25 and 1/1. Both fall on Mondays when my daughter has swim ******s. There is also a class on Jan she missed due to she was not feeling well that day. We let the coach know the day before. My husband has been working closely with the coach trying to find date and time for makeup classes. It was a lot of back and forth due to the coach is not available. On Monday 2/19/24, my husband took my daughter for swimming ******. He was told by the swimming coach that there is no makeup classes and it is lifetime policy. My husband called and spoke to the manager ******* about this issue since he was told that she is the one making the policies. ******* told my husband that there is no makeup classes even for private ******s. According to her, this is a policy created by lifetime corporate office. My husband called several other lifetime locations and spoke to ppl from aquatic department. He was told that there is no such policy and as long as the coach and student can work out a schedule, it is between them to set up for makeup classes. He was also told that as for holidays, they usually will not charge for it, use as credit toward next month, or do makeup classes. However, this is not what ******* told us. I cannot justify how it is reasonable for us to be charged for holidays when lifetime was closed. It was us who chose not to go! Why would we pay for classes that did not even happen!
              Read More

              Customer Reviews

              56 Customer Reviews

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              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              laura k

              03/01/2024

              My husband and I belong to and PAY FULL PRICE to the location in *** 1 block from ************. It is a Club that's run in an amateurish way. Nobody knows what's happening. At least once/week there is no heat. Last weekend, the entire weekend there was no heat, no hot water, no sauna, no spa. Today there was no heat and no Spa.I think it's one of the WORST clubs I have ever been a member of.

              Local BBB

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