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Find a Location

Jostens Inc has 36 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Jostens Inc

      7760 France Ave S Ste 400 Bloomington, MN 55435-5844

    • Josten's

      1312 Highway 48 Clarksville, TN 37040

      BBB Accredited Business
    • Jostens, Inc.

      4000 SE Adams St # 1 Topeka, KS 66609-1466

    • Jostens, Inc.

      4813 Normandy Park St Lawrence, KS 66049-1845

    • Jostens Inc

      5501 American Blvd W Minneapolis, MN 55437

    Business ProfileforJostens Inc

    Jewelry Manufacturers
    HeadquartersMulti Location Business
    The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

    At-a-glance

    Customer Reviews

    1.09/5stars

    Average of 105 Customer Reviews

    Customer Complaints

    138 complaints closed in last 3 years

    59 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    According to information supplied by the company, Jostens offers yearbooks, class rings, graduation products and products for athletic champions and their fans.

    Business Details

    This is a multi-location business.

    Find a Location

    Jostens Inc has 36 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Jostens Inc

        7760 France Ave S Ste 400 Bloomington, MN 55435-5844

      • Josten's

        1312 Highway 48 Clarksville, TN 37040

        BBB Accredited Business
      • Jostens, Inc.

        4000 SE Adams St # 1 Topeka, KS 66609-1466

      • Jostens, Inc.

        4813 Normandy Park St Lawrence, KS 66049-1845

      • Jostens Inc

        5501 American Blvd W Minneapolis, MN 55437

      Headquarters
      7760 France Ave S Ste 400, Bloomington, MN 55435-5844
      BBB File Opened:
      4/1/1972
      Years in Business:
      127
      Business Started:
      1/1/1897
      Business Started Locally:
      1/1/1897
      Type of Entity:
      Corporation
      Business Management
      • Chuck Mooty, CEO
      • Jim Simpson, CFO
      • Pat Lambert, Vice President of Operations
      • Janet Hedberg, Warranty Services Manager
      • Jill Teut, Corporate Communications Manager
      • Keith H., Manager of Business Development
      • Murad Velani, COO
      Contact Information

      Principal

      • Chuck Mooty, CEO
      Additional Contact Information

      Fax Numbers

      • (952) 830-4120
        Primary Fax

      Phone Numbers

      Customer Complaints

      138 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      04/01/2024

      Complaint Type:
      Service or Repair Issues
      Status:
      Answered
      October 18, 2023 I placed an order with Jostens for my class ring which costed $827.36. It was supposed to be shipped in January 2024. When it didnt ship I called and they said itd ship in February. When it didnt ship in February I called again and they told me March. When it didnt ship, I called today (April 1st) and they told me April 16th. I told the representative I wanted to speak to a supervisor because at this point every time Ive called theyve postponed the ship date without any explanation. I was in hold for nearly my whole lunch break (45 minutes) and never got to speak to a supervisor.
      Read More

      Customer Reviews

      105 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Justin S

      1 star

      04/18/2024

      This Company is a complete fraud.. Ordered a class ring in March 2024 paid in full for my daughter. Her ring dance is on April 20th 2024, we received an email April 9th that her ring was finished and ready for pickup. She went to pick it up today April 18th before her dance and they told her there's no ring for her there. We called Jostens and they said they just sent the ring today April 18th and it wouldn't arrive till April 27th 2024. That's well after her ring dance and when.we asked about the email they sent saying it was ready, Jostens response was that email was an accident or a fraud. We forwarded the email to Jostens so they could see what they sent us and they had no answer. This also happened last year to my nephew. Jostens takes your money claiming they'll have your ring in time for ring dance, send fraudulent emails claiming it's ready but then fail to provide you with the product you've paid for. This seems very consistent across the board with this company by taking money promising your product will be there on time and failing over and over again. What a disgrace for an ***************** They need to do better!

      Local BBB

      BBB of Minnesota and North Dakota

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