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Business Profile

Windows

Andersen Corporation

Headquarters

This business is NOT BBB Accredited.

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Reviews

This profile includes reviews for Andersen Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see

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Andersen Corporation has 17 locations, listed below.

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    Customer Review Ratings

    1.3

    Average of 115 Customer Reviews

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    Review Details

    • Joseph W

      Date: 10/12/2022

      We noticed a stain/fading inside one of our windows along with mold and rust. Called to get this fixed since there clearly was an issue with the seal. Got told that an unknown chemical got on the window and caused the seal to brake and we would be responsible for fixing the window. They said if it was moisture only there wouldnt be rust on the metal divider in between the window pains. Lol I guess Andersen has developed a new kind of metal that doesnt rust when water get on it. It is going to be about $1,000 to fix after its all said and done. Not a single other window is like this, including the two that a a few feet from the one thats messed up. But according to Andersen, this magical unknown chemical got just to this one window. So even though we didnt use or have any control over this chemical its fully on us. Glad to see a 3 billion company will nickel and dime their customers and use a ridiculous excuse to not cover one of their products thats clearly defective.

      Andersen Corporation

      Date: 10/13/2022

      Andersen is very sorry to hear youve been dissatisfied. An Andersen ***************** representative will contact you regarding your concerns. Please contact us any time at ************. Thank you.

    • Barbara H

      Date: 09/29/2022

      I would never use the Silverline Windows manufactured by these people. I have had a window by Silverline that was warranted for 10 years and needed replaced in less than 7 years. I have been COMPLETELY dissatisfied by the way this company handled the warranty. I got piecemeal replacement of the necessary parts over at least a year of calling and asking and calling and asking, etc. Oh, and by the way good luck finding ANYONE who will install a window unless it is their own, including ********! It took me so long to find ANYONE to install the new window it was ridiculous. I still don't believe I received everything I needed to have the window installed properly, and sure enough, it was NOT installed properly. Now I am just stuck! I would never use this company or the Silverline vinyl window products that they sold to me ever again. Anything has to be better than the quality and service I have received.

      Andersen Corporation

      Date: 10/03/2022

      Andersen does not own or operate Silver Line windows. Please contact Silver Line at ************ or silverlinewindows.com/contact-us/Thank you.

      Andersen Corporation

      Date: 10/17/2022

      Silver Line products are not Andersen products. The information for PlyGem / Silver Line is https://www.silverlinewindows.com/ or **************. Thank you.

    • Brittany B

      Date: 08/26/2022

      warranty are worth garbage. warranty for storm door is only for original owner. they are not transferrable to new owners of the house. even if in the mortgage all warranty's were transferred to new home owners. terrible costumer service. stuck with leaking doors. i was also told the doors are "not water proof"

      Andersen Corporation

      Date: 08/29/2022

      Andersen is very sorry to hear youve been dissatisfied. An Andersen ***************** representative will contact you regarding your concerns. Please contact us any time at ************. Thank you.

    • France M

      Date: 08/22/2022

      My husband of *************************************************************************************************************** parking lot there should be an employee DO NOT DATE POLICY OR TERMINATION!! This Women still works there my husband has quite that job A friend of mine said she moved on to a new employee were there a lot of *** going on between them in the parking lot and restroom again its sad that this is a job were u can get laid in the restroom

    • Jean G

      Date: 08/21/2022

      I have a newly constructed home. The Retractable screen doors I purchased with most expensive 3 sets of outswing patio French doors are unusable. Tension for owning/closing cannot be adjusted. Must use two hands to control the release levers. The retractable screen didn't retract smoothly, therefore is now bunched up and unusable. ********** suggested list of repair servicers want no parts of repairing these screens after they replaced 3 new sets of housing units with screens. They proved to be worse than the original ones. Each repair person has told me there are design flaws with this product and can't be adjusted or repaired. BTW... each service call cost me an out of pocket expense of $300 since ******** doesn't cover service calls in their warranty. One service person suggested I call another more reliable company, Phantom retractable screens, which I did. They give a 2 yr warranty on all parts AND labor, so you know it's a good product. I had one recently installed to see how I like it and it's working beautifully! I just ordered 2 more. I've contacted ******** customer service several times, but reps just give me the run around. All I want is my refund for the 3 sets of retractable screens so I can open my doors without bugs flying in. ******** is not the reliable quality company it was when we purchased our first home complete with ******** windows and doors 40 years ago. After reading these many complaints, I expect a generic reply that an ******** Rep will reach out to me. What happened to the dependable high quality company who stood behind their products? I need this disturbing, frustrating, unacceptable, ongoing issue to be resolved.

      Andersen Corporation

      Date: 08/22/2022

      Andersen is very sorry to hear youve been dissatisfied. An Andersen ***************** representative will contact you regarding your concerns. Please contact us any time at ************. Thank you.

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