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      Country
          Country

          Find a Location

          Car City has 7 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Country
            Please enter a valid location.
            • Car City

              1515 28th St SW Wyoming, MI 49509-2707

              BBB Accredited Business
            • Car City

              2190 Henry St Muskegon, MI 49441-3063

              BBB Accredited Business
            • Car City

              1014 E Columbia Ave Battle Creek, MI 49014-4402

              BBB Accredited Business
            • Car City

              1423 N Mitchell St Cadillac, MI 49601-1155

              BBB Accredited Business
            • Car City

              7206 S. Westnedge Portage, MI 49002

              BBB Accredited Business

            Business ProfileforCar City

            Used Car Dealers
            HeadquartersMulti Location Business
            BBB accredited business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            Additional business information

            Additional Info:
            The location at 1515 28th St SW, Wyoming MI, 49509 is the only repair facility.
            Additional Info:
            Jeff Baker also owns Reliable Auto Finance, Inc. and Orbit Leasing, Inc. and separate reports are available on those companies.
            See all additional business information

            At-a-glance

            Customer Reviews

            1.64/5stars

            Average of 11 Customer Reviews

            Customer Complaints

            35 complaints closed in last 3 years

            17 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 11/7/2012

            Years in Business: 29

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Overview

            Car City is a used car dealer in West Michigan that helps customers with bad credit or no credit. Car City has financing for customers with all levels of credit and has used vehicles for sale.

            Car City now offers the option for customers to transact fully online and to have their vehicle delivered to their desired location.

            Products & Services

            Car City offers a range of sedans, trucks, vans, and sport utility vehicles.

            Business Details

            This is a multi-location business.

            Find a Location

            Car City has 7 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Country
              Please enter a valid location.
              • Car City

                1515 28th St SW Wyoming, MI 49509-2707

                BBB Accredited Business
              • Car City

                2190 Henry St Muskegon, MI 49441-3063

                BBB Accredited Business
              • Car City

                1014 E Columbia Ave Battle Creek, MI 49014-4402

                BBB Accredited Business
              • Car City

                1423 N Mitchell St Cadillac, MI 49601-1155

                BBB Accredited Business
              • Car City

                7206 S. Westnedge Portage, MI 49002

                BBB Accredited Business
              BBB File Opened:
              1/28/1997
              Years in Business:
              29
              Business Started:
              4/27/1994
              Business Incorporated:
              4/27/1994
              Accredited Since:
              11/7/2012
              Type of Entity:
              Corporation
              Number of Employees:
              100
              Alternate Business Name
              • Muskegon Car Credit, Inc.
              Hours of Operation

              Primary

              M:
              9:30 AM - 8:00 PM
              T:
              9:30 AM - 6:00 PM
              W:
              9:30 AM - 8:00 PM
              Th:
              9:30 AM - 6:00 PM
              F:
              9:30 AM - 6:00 PM
              Sa:
              9:30 AM - 3:00 PM
              Su:
              Closed
              Business Management
              • Mr. Han Lee, Director of Marketing
              Contact Information

              Principal

              • Mr. Han Lee, Director of Marketing

              Customer Contact

              • Mr. Han Lee, Director of Marketing
              • Mr. Jeff Sommers, General Sales Manager
              • Mr. Scott Gimbrone, Chairperson/CEO
              Additional Contact Information

              Phone Numbers

              Industry Tip

              BBB Tip: Buying a used car

              Customer Complaints

              35 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              02/24/2024

              Complaint Type:
              Guarantee/Warranty Issues
              Status:
              Answered
              Purchased Car 12/07/2023 Im not even 90 days In and Im already Having Issues With The Car Even after upgrading my warranty Just got ************ 02/20/2024 From Getting fixed Here it Is 4 Days Later And My Transmission Went Out !! This is very unprofessional And Bad For business ! And it ***** that there is no one to call you just have to leave voicemails ! What is Car return policy Can I trade it out ?
              Read More

              Customer Reviews

              11 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Aliyah V

              12/21/2023

              I purchased a vehicle through Car City on the 4th of December, and it was delivered the 12th. Upon the first drive, it wasn't shifting properly, and the check engine light came on. I took it in to a shop and it needs $700+ worth of repairs. The warranty company agreed to pay for the repairs since its before the 30 day ***** Upon driving, was pulled over and the "proof" Car City gave me in that event weren't considered sufficient, and my vehicle was almost impounded. I had to BEG the officer not to take the vehicle as its my only transport for my son who is currently fighting stage 4 cancer. He let me take it home but said he'd be watching the area closely and if I drove it again before I had the physical registration or title, it will be impounded. Mind you, the sales manager advised me that the proof they sent me via email was sufficient to drive with until i received the registration and title. I was ticketed. I called them and all I was told was to basically argue with the officer next time because it typically works and is legal. I contacted SOS and they too said I needed a temporary plate and registration until mine was transferred. I am not longer comfortable doing business with a company that does all of this without any help or warning, but am told I cannot return it. I have decided to consult with a lawyer because this cannot be right.

              Local BBB

              BBB in Western Michigan

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