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Complaint Details
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Initial Complaint
02/28/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Magic Window did some work on my house in 2019,they put aluminum facia over my wood trim, now I have one side of my garage falling and flapping in the wind doing more damage. Cost us **** for the job to be done. Called multiple times still no response.
Business response
03/07/2022
Our siding manager was in contact with this customer and has resolved all the issues on 3/1/2022.Initial Complaint
10/07/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
Windows were installed on 4/9/21, crew did not finish caulking Windows or install kick lock on door wall. Was told crew was fired & another crew would fix (same guys came back). Master bedroom window installed with epoxy drips- 3 techs came to verify from April thru June. 7months later, after a half dozen calls, told our new window sash was in. FFWD 10/4/21 found guest Bedroom window leaking all around. Majic stated new sash would be installed on 10/6/21 & leaking window looked at. Repeatedly assured that tech would have tools and time to take care of everything. Appointment time 1-5pm. I called Majic at 4:30pm & was told tech running late but has everything needed. Tech arrives at 5:30pm and has the wrong window sash and no ladder to reach the leaking window! We were told that it will be at least another 5-8weeks to get new ************** will call to setup appt for a 6th tech to come out to hopefully fix leaking window.Business response
10/18/2021
We came out on 10/11/2021 with a taller ladder to repair the leaking window and caulked all of the windows. Unfortunately, our manufacturer sent us the incorrect sash, so we are still waiting to receive the correct sash to finish the repairs. We will contact the customer as soon as we receive the correct sash to complete the necessary repairs.Customer response
10/22/2021
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
***********************
Initial Complaint
09/27/2021
- Complaint Type:
- Product Issues
- Status:
- Resolved
We ordered and paid deposit for replacement windows on April 4, 2021. We were told they would be completed in 6 - 8 weeks. I have followed up several times. On July 13 the salesman said they were in the warehouse and we would be getting a call in a week. I followed up 3 weeks later and they said the manufacturer was behind and it would be another 2 weeks. Then on September 13 the salesman said they should be on the truck and that **** would call the next week. Still no call. We don't trust them and choose to cancel. We want the Deposit refunded.Business response
09/28/2021
Majic Window has been in contact with our manufacturer because of the numerous delays. The manufacturer confirmed we will receive the customer's products within the next 7 days and we will be in contact with the customer to schedule installation and discuss a solution to the numerous delays and misinformation we received from our manufacturer. Unfortunately, cancellation and a refund of the customer's deposit are not an option at this point, however, we will work with the customer to find a solution to the issues at hand.Customer response
09/28/2021
[A default letter is provided here which indicates your rejection of the business's response.
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. For your reference, details of why I am rejecting this response appear below:
I want the name or names of the customer service person(s) responsible for handling this action and the contact information for the purpose of follow up. It's disappointing that someone is not on top of this and keeping me informed. I'm also disappointed that a "solution" is mentioned in the response without any specifics as to what compensation would be offered for the concern and frustration. Please contact me at your earliest available time to offer specific terms and a timeline.
Regards,
***********************Business response
09/28/2021
Mat, our Installation Manager, will be contacting the customer within the next 24 hours to discuss the specifics of the solution that will work best for the frustration, delays, and lack of communication that have taken place. We apologize for the inconveniences the customer has experienced and will ensure that our communication is a priority moving forward. The customer can contact Mat at **********************.Customer response
09/30/2021
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
***********************
Initial Complaint
08/27/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
We purchased a bay window that was installed yesterday. During installation we realized the window did not have the white marble sill we ordered. We immediately told the installers who called the salesman. They finished installing the window and told us to call the salesman to get it corrected. We have been calling and emailing with no response. The installers also left a ***** in the wall and failed to clean off the window before they left. We just want what we ordered.Business response
08/30/2021
We apologize for the lack of communication from our sales representative. Our ****************** is aware of the issue and will be contacting the customer to discuss the issues at hand and the details regarding how to fix them.Customer response
09/14/2021
We have finally spoken to the company, only after placing bad reviews on their sites. They are coming out on Friday to replace the window. If the job is not done to our satisfaction I will reopen this complaint.[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
*****************************
Initial Complaint
07/13/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I am making a claim against this company as I have been trying to get warranty work done on our windows and have contacted the company since approximately August, 2020. I call at least once a month, left voicemails and I have actually spoken to employees. They "supposedly" take down my information and what needs to be fixed and then tell me they will pass it along to a manager. Now it is July 13, 2021 and I still have not heard from anyone. I called and spoke with a young lady last month who said she would give ***** ****** our information and he would be calling us the next day. No response from that call either. I called again today 7/13/2021 and left a voice mail on ***** ****** phone. When you call Majic - most of the time you can't get to an actual person to speak with. It takes you to voicemails in which no one calls you back. I have tried the installation dept, finance and general just to possibly get someone to speak to and that can actually help with the issue.Business response
07/15/2021
Our records show the last time we attempted to service this customer's windows was on 9/10/2019, but this appointment was cancelled without an explanation. We do not have any further records of services for this customer. We have taken the customer's information and will be contacting them to schedule a service appointment as soon as possible for our technician to inspect any issues the customer may be having with our products. We apologize for any issues with communication the customer has had while attempting to receive service for their windows.Initial Complaint
06/08/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
From the sales rep to the repairman al contacts have caused problems. My $11000 windows were beat into my house causing damage to the interior trim. Delay after delay and now 5 months into the process they have not yet repaired the problems. The best answer to this is to call another window company remove these and demand a %100 refund. I am beyond frustrated...Business response
06/14/2021
Majic Window has been out to service the customer's windows twice since the original installation. We have addressed and repaired issues at each appointment and discovered new parts needed for the repairs or new issues. On 5/27/21, we adjusted the windows that were having issues and pulled the interior trim to fix the issues. We have since spoken with the customer and scheduled a service appointment for our technician to repair the paint on the interior trim around the windows. The appointment is scheduled for July 5th, 2021.
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Get a QuoteCustomer Complaints Summary
60 total complaints in the last 3 years.
22 complaints closed in the last 12 months.