Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/27/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 9th I had Majic VP come out and sell us windows. We were glad with the offer and his services. He explained things well and was very nice. He quoted the project for beginning of July and said a man will contact me for final measurements. It is now the last week of June. Almost 4months later and Majic has yet to schedule me for my measurements. Majic took a 6k loan for materials but have not done measurements, so why order parts? The man reached out and said he would get to me in 2 weeks. gave me no time and said he would call me to confirm. 2 weeks later I reached out for confirmation and for the time he planned on coming because he never called me back to confirm those details. I asked for them to reschedule no response. I called my rep, he told me he would get a reschedule. It has been 3 weeks now. As I mentioned July 9th will be 4 months and all I have received or been notified of is nothing. I called the office angrily I admit and I do apologies for my anger. The manager claims to get the man out to schedule but This would be the third time they told me this and disappeared. I asked for Majic to just cancel the renovation due to unknown deadlines, poor communication, and project not being began on timely basis. the manager claims that is not possible. I know this is not true because the loan company has put i two requests and says it is possible, Majic is not accepting. When I call, I get sent to voice mail and my reps number in straight to voice mail. I am asking for Majic to please free me of this window installation and cancel the project, because they have not done anything at all. They haven't even measured my windows, I cant see how any harm is done to either parties. If not, I ask Majic, please be willing to provide details on Materials ordered, start date, completion date, timeline of project and any other promises in writing so I can keep on record. I am afraid Majic plans to string me along for years trapped in a loan with no work done.

  

  Business Response

  Date: 07/12/2024

  The windows have been measured and are already in production. We will contact you as soon as we receive them to get you installed. 

• Initial Complaint

  Date:01/30/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  2020 we were sold windows. It has been downhill ever since with over a year of no communication from the company regarding our concerns to finish the job. **** we have windows that arent installed correctly, have been pieced together with replacement parts, incorrect replacement parts. Multiple hours off work to be home from 2020-2022 to accommodate crews over to fix the windows. Foam over house, paint chipped on siding. We had a contract for $20 k windows. Good financing. Now interest rates are higher, the company likely wrote this off as a bad debt- we so not want the pieces together windows- we want to go with another company due to lack of customer service- poor customer service, concern this is how the ********************** operates and we do not want this for the next 20 years. We had one window fall out onto me with no help u til the next day two ******* ago- we also want our house fixed, siding fixed and everything to look professionally completed. We also recieved a fake legal letter with the same phone number to the legal department to the manager that called us- who was not an attorney. The windows are c*** locks dont work on most, cracked windows, bent screens, balancers incorrect, handle seal is cracked and broken, spray foam on outside they wont come off, j trim with foam on it, front visible caulk on wood and foam which ruins paint. We also want reimbursement for all our time off work for workers over at our home- as well as the agony of dealing with a poorly ran company like this- and we would like to go with another company at this point.

  

  Business Response

  Date: 02/09/2024

  This customer and her information are with our legal department. I have to wait till they advise us with what to do next. 

• Initial Complaint

  Date:01/04/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 3, 2023 Majic Window came out and installed windows and a sliding door that leads to our 3 season room. The initial installer installed the door to high, and created a trip hazard. The original door was not that high off the ground. The installer told me after he installed the door that I should have had a custom door to fit the space properly. After calling Majic Window to notify them of this issue they sent a Majic Window representative out to assess the issue and right away he stated, yes the door wall was installed to high, he didn't even think that it was up to code. Majic Window called to schedule a reinstall of the same door to bring the door down so it would no longer be a trip hazard and get it up to code. On June 13 two new installers came out and right away said that the door wall was too high but that they wouldn't know why the initial installer raised it until they began to remove the door wall. After removing the molding from around the door, the installers noticed that there were 2 brand new slats of wood put down under the door, and then the door was installed, which they said should not have happen, there was no need to build the floor up to put the door in. Once they started to remove the door, they noticed that the door frame was starting to crack and break. They had to immediately stop, and order me a new door because if they pulled the door out, knowing it was breaking, they would not be able to put the door back in. This would leave an opening between my house and the 3 season room. We were left with an exposed door wall, no molding and now that it's winter, cold air is coming into the family room. I have not received a new door since, I have contacted Majic Window numerous times and they keep saying my door is on back order. Last date I received for my door to come in was Dec. 15, 2023, door never arrived, never got a follow-up call either, we got financed for windows and the door and are stuck paying for a broken door.

  

  Business Response

  Date: 01/23/2024

  Hello, I am reaching out to the manufacturer to get an ETA for the Patio Door. I will have someone call you and update you on the situation as soon as I have an answer from them. 

• Initial Complaint

  Date:12/31/2023

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We had 13 windows replaced. There was one window above our sink that they originally installed on 10/20 /23. Our frame was not removed at this time and the window looked centered between our cabinets. When we ordered the window, we were suppose to have a buck (wood frame) installed with the window above our sink. They forgot and had to make the buck and returned to install the buck on 11/22/23. After the installation was complete, the window/frame was no longer centered over the sink or between the cabinets. I called back and the assistant manager, *****, was very **** with me and said that the window is square and there is nothing they can do. He said they have fulfilled the contract with us. I kept saying, but I dont understand, it was centered before the buck and new frame was installed. I have called and left messages and no one has called me back to resolve this issue. I would like Majic Windows to come out and move the window/frame over and the problem would be resolved.

  

  Business Response

  Date: 01/23/2024

  hello, I will have the Install manager reach out and get this scheduled. I know we were just there 1-10-24 and know exactly what to do to fix the issue. Please look for the call from Majic Window. 

  Customer Answer

  Date: 01/23/2024

  Yes, they did come out on 1/10/24 but we have called them to ask the status and to schedule them to come out again and no one has returned our call. This is a pattern of theirs, they send someone out and nothing gets resolved. This has been going on since October. We will be satisfied when the window is fixed. Thank you. 

  

  Business Response

  Date: 02/19/2024

  Good morning, The problem was solved we were out there 2-14-24 and replaced the glass and everything is completed on our end now. 

  Customer Answer

  Date: 02/22/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

  Regards,

  *******************

• Initial Complaint

  Date:12/05/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Our windows were installed in June of 2021. Two sets of windows had cracks in the frames from the install. The company has come to our home 5 times with the wrong parts to fix the windows. They do not follow up or return calls. We posted a negative review on ****** in October 2023 which promptly got us a call. They offered to by us $400 to remove the complaint with a promise the windows would be fixed within a few weeks. The check required us to sign an agreement to post no further complaints so we refused. The service tech returned again 11/21/23 and did not have right parts. We have had to take days off work to be here. We do like the windows, but feel that 2.5 years to correct a problem is a bit long. We also have to call and remind them and follow up on them, this is not customer service. They should stand by their work. We have made every payment of the contract while not receiving resolution.

  

  Business Response

  Date: 02/27/2024

  Good morning, We understand the process of getting the parts and getting things fixed can be frustrating. Unfortunately we do have to wait to receive the parts from our manufacturer and that does take time for them to make. We are scheduled for another service to come out and complete the issues on 3-30-2024. 

  Customer Answer

  Date: 03/09/2024

  I did not see the email message from 10 days ago.  I am still not satisfied with the response  from Magic Windows.  Yes the are coming our again on March 30th.  They were supposed to come out on February 24th to resolve the issue, but yet again the wrong parts were made.  They claim this is taking so long because they have to order and make the parts which takes time.  But they have repeatedly ordered the wrong parts leading to a 2.5 year delay that has caused us to miss work for the service call only to discover upon arrival that they have the wrong parts.  With the repeated issues, clearly on their end, we should be entitled to some from of compensation.  They had offered us money to take down a negative review.  This required us to sign a waiver stating we would never again post a negative review.  Since we financed through them, we have continued to pay our bill on time even through this issue has not been resolved.  

• Initial Complaint

  Date:11/08/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have been dealing with Majic window warranty department for over a year now. The issues to our front main window still exist. Every single time they come out it another story about this part or cant do it today. Last weekend we had appointment on Sunday . My husband and I waited all day for the crew to arrive, no call no show . Our windows dont lock our house is left unsecured. This company warranty is useless STAY AWAY FROM MAJIC WINDOWS. Manager said things happened, instead of sending crew out the next day we have to wait to end of month. The window was installed crooked and needs to be replaced and reinstalled. There words!!! Honestly we just want our windows repaired. They leak air because its not installed correctly. Ive checked all my windows 4 of them leak air.. I checked them same way the repair girls that came to our house . She informed us there was no sealed on2 of the windows and no insulation We have gone to the ************* and applied for a permit to picked at there location.

  

  Business Response

  Date: 12/01/2023

  I understand the difficulty with getting the windows fixed. The manufacturer that we used back in 2006 when we installed your windows is not one we use anymore and can only get certain parts. I do see that we have a whole new brand new window on order for you and we are just waiting for that to ship in. We can not do anything until we have that new window. We will contact you as soon as we receive it and get this situation handled.  

• Initial Complaint

  Date:10/25/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A few years back we had a shower installed in our basement bathroom. The job was finished and looked ok, and a much needed improvement of what I had. Around the drain for about 1/4 of an inch there was no real support for the floor base. The installer said it would be ok and shouldnt be an issue. They told be point blank not to use any kind of hard cleaning chemicals on the shower! Well the shower held out till recently until around the drain I noticed some cracking on the base. This was around the drain area. I reached out to Majic and they asked me to send pictures, which I did through texting on my phone. After reviewing the pictures they came back and said I was using harsh chemicals down the drain and voided my warranty. They were pointing out hard water spots on the picture indicating the harsh chemical issues. The reason I purchased the shower was because its supposed to be good with hard water issues. Anyway they said they would replace the flooring liner for $550, which is ridiculous. Also they stated if they repaired the liner, they would not fix the flooring underneath, which they did put in with the shower. They also said they could possibly redo the whole shower for a special price, but havent heard back from them on that yet. The shower is still in good shape but a lifetime guarantee should cover my issuesnot happy with them at all! The $2200 is an approximate amount. It could have been more.

  

  Business Response

  Date: 10/26/2023

  I do believe that the tub service has this handled and is ordering you a new liner. 

  Customer Answer

  Date: 10/27/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

  Regards,

  *******************************

• Initial Complaint

  Date:10/18/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The whole process and continued issues with them has been beyond frustrating. Paid the deposit in early 2021. Paid remainder of approximately ****** in September 2021. The manager ***** is a very poor communicator and ignores questions and complaints. Multiple attempts at getting problems fixed when happening, as well as repairs have been unsuccessful. I can not even get basic warranty information and repairs done. I am not sure how many times I can contact a manager asking when will the job be completed. My main complaint is in regards to the install job not being to standards and instructions from the manufacturer. This is supposed to be a maintenance free lifetime siding and I have already had to have more work done on it than my old vinyl siding. When dealing with the company have gotten poor responsiveness. Most of my questions are not answered despite asking multiple times. I was told I am under warranty but not what the warranty actually is. I am concerned with problems so early, if the warranty is 2 years then this lifetime exterior is nothing more than sales tactics. There are many areas that when I brought up things being done wrong, was reassured by multiple people at the company and are now becoming an issue. Less than two years later have gapping throughout the house and they came to fix some caulk once but did not do anything outside of reach while standing on the ground, leaving most of my two story house unfinished. Since then, have not been back to repair these issues despite me asking multiple people repeatedly. Have contacted the multiple different contact points at the company a couple dozen times over 3 months in an attempt to get this fixed. Can not even get basic warranty information from anyone. I am beyond frustrated at the amount of work this has become. For a project of this scale and for a job upwards of $****** there is no reason I should have anything less than what was promised.

  

  Business Response

  Date: 10/19/2023

  Majic Window as reached out and now that you have the proper contact information communication should be no issue. We will have a *********************** Rep ******* the job to confirm that the job is up to their standards. Also, as a side note the warranty for siding is 30 year on the product, 15 year on the paint and 20 year on the sealant. Our warranty is a 2-year labor guarantee. 

  Customer Answer

  Date: 10/19/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

  I would also like a couple of the things **** promised me upon payment to be revised and completed as he said they would. This includes trim and metal work in the back corner of the house where it was poorly done as well as replacing the soffit vent that the crew threw out the cover for.

  I would also like contact information for who to contact in the future who can take care of future issues fully and in a timely manner as it has been four months and majority of seams on the trim need to be fixed at this point and have little confidence in this holding up for 20 years. 
  

  Please let me know when the rep will be present so I can be home as people have been sent to my house previously with no communication of their arrival.  

  Regards,

  *********************

  Customer Answer

  Date: 07/18/2024

  [A default letter is provided here which indicates your rejection of the business's response. 
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this response appear below:
  
  

  Hi, I was looking to reopen claim ********.  Nothing promised by the company was ever done.  They never came to repair warranted items, sent an inspector and I have been no showed probably 12 times by them.  No one has gotten anything done and have not been provided contact information for anyone above the main siding coordinator.  This person just gave me the subcontractor's phone number and told me, you have the info, you figure it out. It has been close to a year that I have been trying to get these repairs done and am not sure what further action I can take.

  
  
  Regards,
  
  ******* ***

  

  Business Response

  Date: 08/27/2024

  Majic Window is currently servicing and ordering the necessary items needed to resolve this issue.  

  Customer Answer

  Date: 08/27/2024

  [A default letter is provided here which indicates your rejection of the business's response. 
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this response appear below:
  
  It has been over a year since initially trying to have this fixed not to mention initially no action done when they were collecting payment on the incomplete job. Continue to be no showed. No inspection has been done by ***** *** and have not gotten contact information for anyone to contact at Majic to get things done. I just want the job completed and done correctly. 
  
  Regards,
  
  ******* ***

  

  Business Response

  Date: 10/09/2024

  We finished and completed this work in the beginning of September. Everything should be done if you have any more concerns please feel free to call us. 

  Customer Answer

  Date: 10/09/2024

  Work still is not done. Despite taking pictures and saying he knew everything from the photos he did not do it all. I still have not heard back on a number for someone above ***** to talk to when having issues and ***** has not been punctual or responsive. 
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this response appear below:
  
  Work is still not done. Did not fix Al the caulk. Blue pieces that were done incorrectly not fixed. Nothing put in cantilever, the vent that the original workers threw the cover out to still not replaced.  Corner fascia piece still not fixed. Still caulk areas throughout not fixed. I also want into on future repairs and timelines for them as well as who to contact. From walking around with **** he said the trim was done incorrectly and I will likely have issues again. This is supposed to be a 0 maintenance siding if done correctly which it was not. I need guarantees and a person to talk to that will get things completed and done right. I should not be the one having to deal with all these contractors to get simple repairs done/a job that was never completed fully finished. 
  
  Regards,
  
  ******* ***

  

  Business Response

  Date: 10/16/2024

  please email ***** what still needs to be done I have a check list of all the stuff we completed beginning of September and as far as we were aware it was completed. This is the list of everything we did in the beginning of September. 

  1 coil to cover exposed OSB and left elevation
  Painted nail heads in trim and siding
  A lot of caulk needed redone where siding met trim at windows and doors on left and back sides of house
  Front door footer needed and installed and caulked
  Butt joints randomly around frieze needed caulk as painted joints were separating
  Painted trim boards around back deck, back of garage, front entrance and left of front porch
  Caulk was needed at top of bay return
  Caulk was needed on garage header seam

  Customer Answer

  Date: 10/16/2024

  [A default letter is provided here which indicates your rejection of the business's response. 
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this response appear below:
  
  I agree that stuff has been done. The caulk is still split in plenty of places, especially in the drive. There is an odd seam off the driveway that was supposed to be fixed in the blue.  The cantilever section was never finished on the bay window.  The corner in the back, then metal was supposed to be fixed on the corner and the cover that the original crew threw out needs to be ***laced.  

  I have sent ***** numerous emails over the year, including photos of all these problems ***eatedly.  Half the time he does not even get back to me.  I have sent these photos to all the sub contractors as well.  **** came and took photos of all these things himself one day.  He had no showed on the scheduled day, then showed up a different day last minute when we were leaving to go out of town.  He told me he has photos of everything that needs to be fixed and will get it all done.  

  Per previous messages I was told a ***** *** would evaluate the job, this has still not happened and does not inspire much confidence in the job that the new contractor points out plenty of things the old team did wrong, not even to mention the professional issues(I.e. theft, urinating in the backyard, cigarettes and nails strewn about in areas with animals and kids).  I anticipate the caulk will have more issues as even your employee is saying the trim was done wrong.  I know it has a 20 year warranty on the sealant but having to fight for years to get things fixed is a little extreme.

  Regards,
  
  ******* ***

  

  Business Response

  Date: 12/20/2024

  You are more than welcomed to get a second opinion and inspection done. We do have the 20-year warranty and will honor that, but your job is completed and up to par according to our siding manager. 

  Customer Answer

  Date: 12/21/2024

  [A default letter is provided here which indicates your rejection of the business's response. 
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this response appear below:
   
  

  No one from company has come to inspect the repairs.  There are still items that were supposed to be completed and gaps in the caulk and all the repairs that photos were taken of by their employee were not completed.  Saying it is complete without any personal verification is ridiculous. The 20 year warranty is worth nothing if it takes years to be addressed and jobs left incomplete.

  
  Regards,
  
  ******* ***

• Initial Complaint

  Date:10/02/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  we have been in contact with the company and the sales person for our job and are meeting with great resistance in getting an itemized bill for the purposes of filing our income taxes with regards to the insulaltion installed. We have been told the only thing they will tell us is that 30% of total cost is for labor the rest is "materials". But no breakdown on how much is for the actual insulation. I think they want me to defraud ***************** Government to randomly guess how much was actually spent on the material. in addition we never received an actual bill. Everything after the sale was verbal

  

  Business Response

  Date: 10/11/2023

  I am unsure of what you are asking. We deal with taxes, rebates and other forms of discounts for all customers. This is the how we have always explained it. We have never had an issue since being in business starting in ****. Please call us ************ maybe we are not understanding what it is you need. 

  Customer Answer

  Date: 10/11/2023

  We had roof  insulation and gutters put on our by magic windows.  We have been trying to get the price of the insulation part within that contract inorder to use that number on our taxes. So far majic keeps saying that can't give a detailed bill.

• Initial Complaint

  Date:06/30/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Majic Window installed my roof in 2022. On 05/18/2023, our roof failed city inspection. A ridge vent was installed without edge vents, inhibiting proper ventilation of my attic. I have contacted Majic Window several times for remediation but have not heard back from them. My city has informed me that the permit has now expired, and Majic Window has failed to contact the city building inspector.

  

  Business Response

  Date: 10/11/2023

  I have looked into this and it does look like everything is completed and the new city inspection is scheduled for this week sometime. 

  Customer Answer

  Date: 01/03/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this response appear below:
  
  The issue is NOT resolved; I had a second inspection of my roof, ***** vents, and baffle vents from the City of ************************ on 5/18/2023 and the inspection failed again.  It has been approximately 18 months since the roof was installed and has yet to pass inspection.

  Regards,
  
  *****************************************