Complaints

This profile includes complaints for 1-800-HANSONS's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  1-800-HANSONS

  977 E 14 Mile Rd Troy, MI 48083-4519

  
• 

  1-800-HANSONS

  256 Airport Industrial Dr Ypsilanti, MI 48198-6061

  
• 

  Hansons Window & Siding

  2707 S Carolyn Ave Sioux Falls, SD 57106-0791

  
• 

  1-800-HANSONS

  3788 W 2270 S Ste D Salt Lake Cty, UT 84120-2371

  
• 

  1-800 Hansons

  7217 Northwest Blvd Ste A Davenport, IA 52806

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/16/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Contacted Hansons on Saturday May 31 2025 at 1009 regarding our gutters and 1 x 6 boards that hold our gutters up. The 1 x6 boards are rotted, cracked and the metal sheeting that protects the wood fell off. Called June 2, 2025 someone stated they would call us back. Spoke with Princess ****** on July 1 at 1556 and stated that someone will call us back. Never received a phone call back. She also emailed our contract for when we purchased our gutters and 1x 6 wood through them July of 2017. It states on the paperwork 175 ft gutters and 175 ft of 1 x 6 feet wood replacement. Also, states on the contract lifetime guarantee materials and labor. Spoke with Princess ****** again on July 22, 2025 at 1603. States that she does not see the 1x 6 wood replacement. She also stated someone will contact us. We have now called Monday August 25 at 1442 and hansons stated someone from the scheduling **** will on contact us and that our materials were ordered. Still have no received a call. Sept 12 at 1508 and sept. 16 at 1343 we have also attempted phone calls and have gotten nowhere. Each person we have spoken with states that they do not see the replacement 1x6 wood as part of the contract but the contract states materials and labor lifetime guarantee.

  

  Business Response

  Date: 09/25/2025

  1800Hansons takes customer complaints very seriously, we are sorry for the delay in warranty service and the communication issue.

  We are happy to see the service is scheduled was confirmed with you.

  We look forward to a satisfactory conclusion.

  Customer Answer

  Date: 09/25/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

  Regards,

  **** ******

• Initial Complaint

  Date:09/16/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My complaint starts from the beginning with *** my salesperson who forgot a window in the original quote. Secondly my upstairs window has been measured 5 times and 2 windows ordered both being the wrong size. I am beyond upset with your company and would like my order to be half price or more at this time. My financing also is expected to expire 9/16/25 today and yet again I'm being screwed over due to the lack of care your company does. I am not going to recommend your company to anyone after everything I have gone through. This is truthfully the worst experience I have ever dealt with and I still don't have the correct window. What is going to be done with this situation?

  

  Business Response

  Date: 09/22/2025

  We're sorry for the issues fortunately our vice president custom relations ****** glacier has started a process to resolve and you are financing has been extended which you are aware We look forward to a satisfactory conclusion and again we are sorry for the delays.

  Customer Answer

  Date: 09/22/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

  Regards,

  ***** *******

• Initial Complaint

  Date:08/29/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a screen serviced here and they gave me the hours to pick up which was Monday - Friday 8 am to 4:30 pm. I come here on Friday 8/29 at 4 pm as I have limited time to get off of work to pick up and no one is here. The company does not adhere to their own hours of operation.

  

  Business Response

  Date: 08/30/2025

  So sorry! 

  You . You're welcome to call first to make sure that the holiday hours did not interfere with normal processing of our normal business day Please be assured by calling first to make sure your screen is Available, are happy the FREE warranty service was available to you!!!

• Initial Complaint

  Date:08/27/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered new windows and they installed the wrong one even though I told them it was wrong and they said they would come back and put the right one in, now they refuse to put the right window in. The other window has poor craftsmanship, and they refuse to fix the problem with either.

  

  Business Response

  Date: 08/28/2025

  Hansons take customer concerns seriously, this issue that is claimed was inspected by our Branch Manager, who was asked to leave} and all contractual specifications were met.Any future service request are covered under the warranty agreement. See Hansons .com 

  We are sorry that your expectations were not what we had hoped.

  Thank you

• Initial Complaint

  Date:08/23/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hired 1-800 Hansons for a new roof and 3 new windows back on 1/29/22. The windows were set to be installed 5/13/22, but we're pushed back numerous times (delays on Hansons) and the first attempt to install was 10/24/2022. The subcontractor they sent out (Rosewall Windows) did a terrible job which required several attempts thereafter to remedy. After a handful a service requests to shim and adjust the windows to where I could operate them and a demand letter from my attorney they finally completed the initial window installation a year later! Fast forward to the spring of 2025. 2 of the 3 windows are back the not working correctly and the south wall window won't even open. I called Hansons 3 times and finally got **** from their ****** office to come inspect the windows. He confirmed the company they "used to use" was Rosewall Windows and they did a terrible installation here and he would have all 3 windows.l removes and new windows installed. That was on 4/1/25. I have since called a dozen times, escalated the matter 5 times, even had the *** conference **** in after I started getting conflicting status updates. **** had told me the windows were getting replaced entirely. The service **** would later tell me the windows were still being made and then a month later they say they don't even see an order for new windows. It's a runaround every time I seek answers and for $20,000 I expected a h*** of a lot more quality and communication! The only time Hansons jumps up to complete a task after they already have been paid is when they are forced to by an attorney demand in fear they will be sued for services.not rendered or a class action suit which they have many against them. I paid 4 times the normal cost for 3 windows under the sales pitch that they would provide an amazing product and service! Unfortunately this was a scam job by the local office to charge a premium then hire thr cheapest contractor possible then ghost their clients after!

  

  Business Response

  Date: 08/26/2025

  THANK YOU FOR TAKING THE TIME TO SHARE YOUR Experience sincerely apologize that your expectations have not been met.

  A priority message has been sent to senior management, and you will be contacted soon.

  We look forward to a satisfactory conclusion to the warranty service.

• Initial Complaint

  Date:08/22/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called Hansons because I needed a new slider door installed. The salesman came out and we discussed what door I wanted and I told the salesman there was damage and rot around the door that needed to be fixed and he explained to me they have a team to fix it and it would be addressed. I gave a deposit of $2,250.00 to get things started. They completed the door and set up an appointment to install it. They arrived and informed me they would not be able to install it. They would have to get another team out there to do it. Another team came about two weeks later and they said they could not install it because of the damage and they would have to send another team out to install it. About two weeks later another team came out and they said they couldnt install it and they contacted Hansons and told them they couldnt install the doo. The last team that came out said they were not qualified to install the door as the other teams also said they were not qualified to fix the damage either. So I called Hansons 8-22-25 to get a refund and they said they could not install the door. They didnt have anyone qualified to install the door I would like a full refund. They didnt install the door so I would like a full refund

  

  Business Response

  Date: 09/05/2025

  Thank you for alerting us bto the issue 

  We are sorry the previous structure issue prevented the installation of then DW 

  We made more than one attempt.

  The refunds were processed, and we are sorry they were delayed.

   

• Initial Complaint

  Date:08/17/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had ordered windows from 1-800-Hansons. The installers told me that they could not install the windows because they were too big. My complaints about Hansons - first they never contacted me. I had to always call them. Second nothing was discussed with me about the windows. If they are truly too big, what guarantees do I get if there is any damage done to the structure of my house in time. How will I know if these are installed correctly. I have lost all faith in this company and fell I should be able to get out of this contract with owing them nothing. I reached out to the customers service manager who left me a message, I called her back and she never returned the call. I called my salesperson who was surprised to hear than I had concerns about the incorrect size of the windows and that I was have issues with ****** and the installers. He has never called me back after that. I talked to the operation manager, ****, who tried to help but when the installers never showed and I called to see if I could cancel my order he did nothing to keep my business and passed me to cancelation ****** and washed his hands of me. This is only a small part of how I was treated. There is so much more. I have lost all faith and respect for this company and feel I should not be responsible for the cancelation penalty. They can donate these windows to Habitat and write the cost off.

  

  Business Response

  Date: 09/10/2025

  the affirmed contract and reduction in cost 08/07/12025 reaffirmed the contracture obligations to allow install of the windows.

  We realize an error in measure occurred, but that has been rectified and the Hansons is prepared to install and have been refused.

  We can assure that the product and installation will be   of the highest quality "under a lifetime warranty"

  The contract calls for payent upon substancial completion as such no paytment would be due until that time .

  WE HOPE YOU WILL RECONSIDER AND PLEASE CONTACT OUR VP CR  ****** ******--- **********************************   Ph ************

  we look forqward to a mutually aggreed resolution .

  Thank you

• Initial Complaint

  Date:08/13/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 8-12-25 I had the salesman out. Very horrible pushy man. I caved in gave a deposit for a roof. After an hour I called the company and emailed him to say I had changed my mind. They still deposited check. I can not get anyone to answer the phones or the sales man **** to respond.

  

  Business Response

  Date: 08/13/2025

  Weare sorry  for the issue, our system is very efficient and you are aware a refund is in process and your order is canceled .

  YOU MUST SENT THE RIGHT TO CANCEL FORM SIGNED AND DATED AS REQQUIRED 

• Initial Complaint

  Date:08/05/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been waiting for ******** to schedule my roofing repair for over a month. I paid for the repair on July 1st 2025 and have not heard anything from ******** since the payment. I called today and they said they have the supplies but could not give me a date as to how long they have had the supplies and they claim they were paid on July 28th 2025 not July 1st despite my having a credit card statement showing payment on July 1st. I feel as though this company is trying to get away with not doing the repairs and taking my money. I want them to complete the job as they were paid over a month ago to do, and I would like them to compensate me back my money for this inconvenience because I have been waiting for this repair for several months and it took several months just to get them to call me back on a quote for the repairs and now I feel as though they are trying to take advantage of me

  

  Business Response

  Date: 08/05/2025

  The damage was caused by storm, or a tree and we are sorry the repair quote was paid and the service delayed.

  A message was left for a call back to schedule.

  You can reach our team member ********* via email.       *************************************************************

   

  We hope for a satisfactory conclusion for the service 

• Initial Complaint

  Date:07/30/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 9, 2024 I had submitted a Service Request to get our slider door screen fixed under our "Lifetime Warranty". With no response after several attempts to call the Omaha, ** location. My husband then submitted a second Service Request several months later (I don't have the exact date) with no response, he called and spoke to someone who stated it was our responsibility to get the screen to them to replace (that was not what they originally told us when they sold the windows to us). We had to submit another work order (one of many since they installed the windows in June of 2023) for yet another issue with wind/rain/snow ******* through the sliding glass doors and windows. They sent out a contractor for that and that contractor confirmed it was NOT our responsibility to take it to them it was theirs to come to us and they would call us to get that scheduled . But nothing came of that either. Fast forward to approximately 12 days ago, I commented on one of their ******** advertisements warning of the issues we've had of the company. On July 21st, 2025 a ******** message came through apologizing for the issues we are experiencing and provided an email address so they could escalate to management, so I sent that email...with no response. I tried to reach out again in Messenger and the are not accepting my message (could have blocked me). I tried to click on the "View Comment" and the post has been completely removed. We are still experiencing issues with inadequate window seals in the living room, and can actively hear wind ******* through. The window is not properly seated in our bedroom making it difficult to close the windows after being open, so we just don't open the window any more. From waiting many, many months to get them installed originally after signing the paperwork deal, to continuous issues with the windows/screens themselves, I would not recommend this company to anyone.

  

  Business Response

  Date: 07/31/2025

  1800Hansons takes warranty issues very seriously and we are sorry you are experiencing difficulty getting a timely response.

  A priority message has been sent on your behalf to the regional Branch as well as service department.

  We look forward to a timely solution to your service request.