Reviews

Review Details

• Review fromBeata W

  Date: 05/24/2023

  3 stars
  So I think if I had to go again through this situation,I would not pick this company again and here is why.I did try a different company before this one. Also,I know a couple people who tried other companies,so I feel pretty confident to compare them.My three stars are mostly for customer service employees who were always helpful even though you could tell they were overwhelmed.There is lots of things that need to be improved. Probably none of the owners/CEO/managers ever experienced dui, which is great, congratulations, but things could be different if they knew the frustration.I am aware that I am the only one to blame for my situation, and I am not expecting anybody to make it easier for me, but when somebody is making things harder than they need to be, then we have a problem. PROS:1. The camera that is installed is very discreet, hardly to see from the outside(Other companies have much bigger camera in the very weird spot) 2. The installation was very smooth and much quicker than other companies 3. During the calibration you dont even have to step out of your vehicle 4. There is a red light flashing When you need to blow(helps when your music is loud and you dont hear the beeping)CONS:1. when you you need the instant Tech help, and you are on the line for 40 minutes, this is unacceptable,you might be stuck somewhere and your car just doesnt start 2. They raised the monthly payment without notifying me 3. Theres no message reminder when your payment is due, but once you accidentally miss the payment,oh they will message you every day. Should I know when is my due Yeah date and when is my appointment? Absolutely!But reminding messages wouldnt hurt anybody 4. The blowing device doesnt work properly 50% of the time. Not to mention you have to **** the air in on the end of the blowing several minutes which is exhausting. I never saw this before. I had a minor accident few months ago because I got distracted with blowing 3 times in the row.
  

  Nationwide Interlock

  Date: 05/30/2023

  Ms. White
  
  I do appreciate the feedback in your review. I was happy to hear that my staff was accommodating, knowledgeable and the equipment features were up to your standard.
  
  The Draeger equipment is the most reliable on the market, however the specifications of the device are set by the State. The breath pattern is an anti-circumvention feature that is required. If this breath pattern is not performed correctly it will not accept the test. I do apologize that the tech line was a long process. There are many steps required by the state and manufacturer when dealing with compliance and technical issues. This can make these calls long. We are working on a new reminder system for upcoming appointments and billing. Lastly, you do have 5 minutes to pull over to perform a test to insure safety for yourself and other motorists. If you would like to discuss further please feel free to reach out.
  
  Joshua Taylor
  248-275-9564
  President
  Nationwide Interlock
  
  

• Review fromC. L.

  Date: 01/07/2023

  1 star
  Horrible company. 2 or 3 times they have TOLD me they are moving my appointments due to their own scheduling issues. I've had to accept the new times, but when I have to ask about moving mine, they want $75 for it. In addition, IF you need to reschedule they ask you to email, but they NEVER reply to emails. I've emailed their center several times to ask questions, I've never got one single reply. You have to call in, and they leave you on hold for 45+ min. They also change your contract pricing. Despite having a signed contract for a price, they just upped mine without warning.Horrible customer service. AVOID.
  

  Nationwide Interlock

  Date: 01/25/2023

  After a very lengthy conversation with *****, I have addressed his concerns and provided the correct contact information for communicating with Nationwide. ***** has attempted to amend this review with no success. Nationwide's commitment to our high level of customer service is a common practice. We will contact and discuss any and all customer situations and come to a satisfactory conclusion for all of our clients. *****, it was my pleasure speaking with you and resolving the above situation. *************************/President/Nationwide Interlock

  C. L.

  Date: 01/25/2023

  I reached out to the BBB to amend or remove my review, did not get any reply from the BBB. I spoke with the President of Nationwide and had a VERY positive conversation. Overall I am now highly satisfied with the company and their service, I had a couple bad experiences but based on the discussion I had, I do not have any issues or complaints anymore!

• Review fromDiane D.

  Date: 12/22/2022

  5 stars
  I had great experience with Nationwide Interlock. They answered all my questions, did a great job on my installation. It was easy to use. I'll for sure let all my friends now to use Nationwide!!
  

  Nationwide Interlock

  Date: 12/23/2022

  *****, thank you for writing a review and recommending Nationwide Interlock. A user friendly device and an informative provider can be crucial to a customer's success on the Ignition **********************. Have a Merry Christmas and a Happy New Year. ***********************, Owner, Nationwide Interlock