Reviews

Review Details

• Review fromBo A

  Date: 09/13/2024

  1 star
  Hirrible service. Very difficult talking to a person on the phone. Call backs take hours. I dropped off my car for maintenance, did everythign they told me, and they never sent the code to the mechanic. Called support and got nowhere. Use another ********* provider. This firm doesn't take care of it's customers and their monthly fee is $100 more than other providers.***************, *******
  

  Nationwide Interlock

  Date: 09/14/2024

  Hi ***************,
  
  I hope this reply finds you well. I wanted to take a moment to address the concerns and confusion you expressed in your recent feedback.
  
  Firstly, I apologize for any inconvenience caused by the delay in obtaining the mechanic code from *******, the manufacturer. As you mentioned, they state on their website that it can take up to 4 hours to complete the necessary paperwork and obtain the clearance needed to shut off the device. I understand that this may have been frustrating for you, and I apologize for any inconvenience caused.  I really wish Nationwide was able to provide this for you however the state does not allow the provider to , this has to come from the manufacturer.  
  
  Regarding the fees, I would like to clarify that we do not charge an additional fee for calibrations, unlike our competitors. We believe in providing transparent pricing, which is why we wrap all payments into one. This may give the illusion of higher fees, but in reality, we are often more affordable than our competitors.
  
  Furthermore, I want to highlight that our competitors typically charge $100 or more for the mechanic code that you received from our manufacturer for free. It's important to consider all the facts and do thorough research before passing judgment on a topic.
  
  If you would like to discuss this further or if you have any questions about the rules of the interlock program, please don't hesitate to reach out to me. I would be more than happy to provide you with any additional information you may need.
  
  Thank you for bringing your concerns to my attention. I appreciate your feedback, and I'm here to assist you in any way I can.
  
  Best regards,
  *********************

• Review fromDavid N

  Date: 07/08/2024

  1 star
  I have had nothing but problems with this company. Hidden fees, no communication. Last December my vehicle's fuel pump went out and caused me to miss a calibration appointment. For that I got 6 months tacked on for a violation for missing a appointment! Between late fee Hidden fees unlock code fees I paid over 600 dollars in 2 months to drive for a month in February 2024! Now that my reduced fee has taken effect I don't have a schedule for my appointments anymore! So last Friday conveniently at 5pm the device goes off saying lock out in 5 days. My calibration is supposed to be every 2 months. Apparently not anymore. The nearest place for me to get it calibrated is 90 miles one way. This c*** is costing me every way lost work on top of it! Feels like excessive punishment. Borderline violating a person's 8th ammendment. And close to being extorted to drive again. I see why people give up.
  

  Nationwide Interlock

  Date: 07/09/2024

  Hi *****,I wanted to take a moment to address your recent feedback and clarify some points regarding the fees you've been charged.Firstly, I want to assure you that all of our fees are clearly outlined in the contract that you read and signed. We make sure that nothing is hidden and everything is transparent. These fees are in place to compensate our staff and technicians for any extra work performed.It's important to note that these fees are in addition to your normal rental and downloads, which are included in your monthly payment. Violations and missed appointments may result in additional costs, as stated in the contract.I understand that you may be frustrated with the extension of six months, but please know that the state of Minnesota is responsible for making these decisions. Nationwide Interlock does not have any control over these matters.Upon reviewing your file, I can confidently say that all the fees you were charged were legitimate and transparent. If you would like to discuss this further, I'm more than happy to explain the interlock program in more detail. Alternatively, you can also access the state's website to familiarize yourself with all the rules and regulations of the program.I strongly urge you to visit the website as it will provide you with a comprehensive understanding of the program and how certain actions on your part may result in extensions.If you have any questions or concerns, please don't hesitate to reach out. I'm here to help!Best regards,************************* CEO Nationwide Interlock

• Review fromJon B

  Date: 06/21/2024

  5 stars
  My experience with nationwide the handful of times I had to call in was absolutely wonderful. During a time that was very difficult I was always addresses with kindness, patience, and respect. I followed all of the advice and rules and my process was as smooth as it could have been. When I first had a system installed, the system was malfunctioning. I was nervous that I was doing something wrong so I called in and the tech had me scheduled the next day and it was replaced. Thank you to the nationwide interlock team for what you do.
  

  Nationwide Interlock

  Date: 06/24/2024

  Dear **********,I hope this response finds you well. I wanted to personally thank you for taking the time to review our services. Your feedback is greatly appreciated, and I'm delighted to hear that your experience with Roadguard Interlock exceeded your expectations.I understand that participating in the interlock program can be nerve-racking, but with Roadguard Interlock's superior technology and the guidance of Nationwide Interlock, we strive to provide a winning combination that ensures your safety and peace of mind.If you have any questions or need further assistance, please don't hesitate to reach out to our team. We are here to support you.Once again, thank you for your valuable feedback. We truly appreciate your business and look forward to serving you in the future.*************************/CEO/Nationwide Interlock

• Review fromJoe G

  Date: 05/30/2024

  1 star
  Terrible terrible company. Even worse employees. They are incompetent and more than likely on drugs and drunk themselves. Give your money to a different company these people are phoney clowns.
  

  Nationwide Interlock

  Date: 10/06/2025

  We’re very sorry to read your comments. Nationwide maintains strict professionalism and zero-tolerance policies for employee conduct. Our team is committed to providing respectful, reliable service to every client. We’d appreciate the opportunity to learn more about your experience and address any concerns directly. Please contact our corporate office so we can review this matter with you personally.
  
  – *******, CEO

• Review fromBrad M

  Date: 02/19/2024

  1 star
  I wouldnt recommend anybody having one of these installed in any vehicle
  

  Nationwide Interlock

  Date: 02/20/2024

  Dear ******************,I hope this message finds you well. I understand your concerns regarding having an interlock device installed in your vehicle, and I agree that it's a situation no one would desire. The best advice I can offer is to avoid drinking and driving altogether, which would eliminate the need for such a device.Upon reviewing our records at Nationwide Interlock, I was unable to find any client under your name. This leads me to believe that there might have been a mix-up with the company you intended to review. I kindly ask that you take a moment to verify the details of your review, and if it is indeed a case of mistaken identity, please consider removing or updating the review to reflect the correct information.I sincerely hope that your interlock requirement is resolved swiftly and that in the future, safe driving practices prevail. Wishing you a smooth journey ahead and a wonderful rest of the year.************************* CEO Nationwide Interlock

• Review fromKevin P

  Date: 01/18/2024

  5 stars
  Great company to work with during a stressful time. Emergency hotline was very reliable when the device malfunctioned a few times. Highly recommend.
  

  Nationwide Interlock

  Date: 01/19/2024

  *****, Thank you for your review. Having an interlock can be very stressful. I am pleased to hear that my staff accommodated your needs and my 24hr technicians were there for you through technical difficulties. Congratulations on your license. I hope you stay safe. *************************/President/Nationwide Interlock

• Review fromJoe A

  Date: 01/17/2024

  1 star
  The best unit, the absolute worst provider bar none. Im not even sure Nationwide is an actual company, but it definitely is an actual scam. Remember when they raised the cost of the lease, (obvious bologna and just *barely* legal, by the way) and increased fees in order to account for inflation? Uhh do they think were all middle school dropouts or something? Do they really think career economists dont get DUIs?! Did they really say that out loud to themselves, and think ****, theyll buy that. Itll be fine. They dont manufacture or produce anything, they dont transport anything, they have approximately zero additional associated costs from inflation. They outsource call centers and use a third party for EVERYTHING, is this even a real, legitimate business?! I had to contact them five times to get them to stop trying to bill me after I stopped going through their joke of a service. It took five months for them to realize I had my unit removed the five months previous, I had contacted a manager directly the first time it happened and it took four more calls and emails with random people until the manager finally got back to me, four months later. The fact that they are incompetent is a separate issue from how deeply ethically challenged this business is. Your customers did something stupid, yes and? Thats what the justice system was for, it did its job and thats why people need the interlock. That fact does not magically ***** this business some right to exploit people with addiction- who are often vulnerable, economically disenfranchised, and/or victims of abuse. The owner should not be viewing a philanthropic service through a corrupted lens of profiteering off of productive members of society with serious mental and physical health issues. These people need the interlock so they can go to work and fuel our civilization, they are the ones that ARE trying and ARE redeeming themselves. And the *** wants to take that away from them. Inhumane and shameful.
  

  Nationwide Interlock

  Date: 01/18/2024

  Dear ********************,Thank you for taking the time to review Nationwide Interlock and share your thoughts. We value all feedback from our customers, both positive and negative, as it helps us improve our services. After reading your account notes, it appears that you may not have taken full responsibility for your actions while using our services. I want to assure you that Nationwide Interlock is a legitimate company and, like many small businesses, we have had to adjust our rates due to rising costs. However, this has allowed us to maintain the high level of customer service that we strive for.I would like to clarify that we do not outsource our call center. In fact, we have been steadily growing over the past 10 years and have hired additional staff to accommodate the increasing demand for our services. It seems that your lack of knowledge about Nationwide Interlock and the state-mandated interlock program may have contributed to your frustration. I understand that it can be easy to form an opinion based on limited information, but I urge you to conduct your own research before forming an uneducated opinion about our company and industry.Once again, I appreciate your feedback, we are constantly striving to improve in any way we can.Thank you for your understanding and I wish you all the best.*************************/President/Nationwide Interlock

• Review fromJeri L

  Date: 01/16/2024

  1 star
  I go through payment issues with them CONSTANTLY. They increase my amount without telling me so I get charged extra for not paying it, although Im set up on automatic payment. I got charged $75.00 contract renewal although I wasnt told anything about a new contract. They preset my calibration appointments then tell me Ill be charged if I have to reschedule any of them. I am going to have it transferred to another vehicle and found out part of the fee was for the new calibration which of course will be right after a calibration payment so one again Ill be charged double times. In 1 1/2 months theyve taken out ****** for calibration fees. Somehow theres always hidden fees or something extra. I pay 12 other bills with automatic payment set up every month and I NEVER have issues. Not EVER. This is the most shady business Ive ever worked with. Id go elsewhere in a heartbeat if I had a choice.
  

  Nationwide Interlock

  Date: 01/18/2024

  Dear ****,Thank you for reaching out with your feedback. At Nationwide Interlock, we value our customers' opinions and feedback. I would like to urge you to review all the paperwork provided to you at the time of your installation. This outlines all the charges that you will incur during your time on the interlock program. The fee you mentioned is not a contract renewal fee, so please refer to your contract and all other paperwork for a better understanding.I have taken the time to review your notes while you have been with Nationwide Interlock, and it appears that your frustration is due to a lack of understanding of how the state-mandated program works. This, coupled with not reading the documents provided to you, may have contributed to your frustration. The most crucial state-mandated rule is abstaining from alcohol and providing all tests when prompted to do so, even if you are not planning to drive. These two pieces of information are clearly outlined in the paperwork given to you during installation and also by the *****************.Your fees and payment schedule are also provided well in advance of all payment dates and scheduled appointments. We have multiple staff members who can assist you with any questions you may have while on the interlock device. I kindly ask that you treat our staff with respect and communicate with them in a calm and non-threatening manner. We are always here to help, and I hope you have a better day. Please stay safe. *************************/President/Nationwide Interlock

• Review fromAb B

  Date: 12/28/2023

  1 star
  Nationwide interlock is the worst company to have, many extra fees and device issues many ************ not to mention the run around to talk with customer service.When my attorney said dont go through them, I should have waited the extra week for smart start.Blessings
  

  Nationwide Interlock

  Date: 12/29/2023

  Hi ******,I appreciate your feedback and understand your concerns. I want to assure you that your attorney in fact refers to **********************, and I have a longstanding and wonderful working relationship with *************I'm sorry to hear that you're having a trying time with your device. Like any electrical device, issues can arise, and here at **********************, we strive to resolve these issues in the best way possible. I can assure you that there are no 'extra fees' that are not outlined in your contract. Any additional fees would typically be associated with extra services required due to a violation, not a device error.We take our time with each customer to ensure quality service, which can sometimes lead to longer wait times when calling in. However, our phone system does offer a callback feature so that you don't have to wait on hold.I hope this explanation helps clarify things. If you would like to discuss this further, please don't hesitate to reach out to me directly at ******************************** or on my cell at ************.Best regards,************************* President **********************

• Review fromGreg H

  Date: 08/17/2023

  1 star
  I had to replace battery in my vehicle and the device gave me a violation when the car was never on. The device had to be reset and they charge me a violation fee. I was told that they would review the matter and see if they could give me a credit. They never returned my call with a decision. At my next appointment for a download they called and said I owe the violation fee. **************** is very rude. Hold time on the phone is long. Waited 2 weeks to get the monthly download schedule. I had to continuously call to get the information. I wouldnt recommend this company. Stay far away from them . Payment increased without notification or an explanation
  

  Nationwide Interlock

  Date: 08/27/2023

  Thank you for your review **********************. The ***************** determines a violation on the interlock, not Nationwide Interlock. The state does have legislation stating that a "tamper circumvent" is a violation. We do charge for violations as the device has to be physically reset at a licensed service center. The fee that is charged coincides with the fees that Nationwide Interlock pays the service center for the work. We do have a high call volume on certain days however, we do allow customers to text our "online software" and or choose the option for "us" to call you back when you are calling in. If you would like to discuss further I urge you to reach out to me direct. ***************************************/************