Online Retailer
InlightenAbout
Important information
- Additional Info:The company website lists two addresses for the company; one in Toronto, Canada and one in Traverse City, MI.
The Canadian address of 110 Bond Street,
Toronto, ON M5B 1X8 is actually the address for The Creative Innovation Studio at FCAD, Ryerson University.
The Michigan address of 807 Airport Access Rd,
Traverse City, MI 49686 is the address for a fulfillment house that has been fulfilling orders for the company.
The Privacy Policy on the company's website lists yet another address of 15 Fort York Blvd Toronto Ontario CA M5V 3Y4, which appears to be a residential condo address.
The actual company address is unknown by the BBB. In April 2021, the BBB contacted the company via email, and USPS regarding a pattern of complaints, where consumers alledge that they have paid for items, and did not receive the purchase. Consumers further report that the company did not respond to requests for shipping updates, or requested refunds. The BBB confirmed that the Michigan fulfillment house handling the orders had severed its relationship with the entity in November of 2020 due to non payment. As of 4/30/2021, the BBB has not received a response regarding the pattern of complaints or resolution to the complaints on file.
Business Details
- Local BBB:
- BBB in Western Michigan
- BBB File Opened:
- 1/8/2020
- Business Started:
- 1/1/2018
Additional Information
- Business Categories
- Online Retailer
Industry Tip
More Resources
Featured Content
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.