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Business Profile

Web Hosting

NEXCESS.net LLC
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BBB Accredited BusinessA+Rated by BBB

Reviews

This profile includes reviews for NEXCESS.net LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Review Ratings

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    Average of 1 Customer Review

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    Review Details

    • Ana M

      Date: 07/31/2023

      Ana M

      Date: 07/31/2023

      The hosting service and customer service were amazing when it was under LiquidWeb. Then customers were forced to go to Nexcess after LiquidWeb bought it, and the service is horrible. **************** is no longer answered in the US, and you are constantly told to visit a page with resources instead of having the issues fixed. LiquidWeb techs used to be able to fix issues on the spot, Nexcess creates tickets that leave no other option but to have websites with issues for hours with no resolution.My main issue is that customers like me, with several websites, were not given the option to stay with the service we signed up for. I finally gave up, transferred some of my client's sites, and just deleted several from Nexcess because I would rather start from scratch somewhere else than go through their migration process.Any small design companies with 10 to 20 website clients stay away from Nexcess.

      NEXCESS.net LLC

      Date: 08/01/2023

      Dear ***,


      Thank you for sharing your experience with us. We're so sorry to hear that your visits with our team did not meet your expectations, and we sincerely apologize for any disappointment you may have felt.


      We strive to provide exceptional service to all our customers, and it's clear that we fell short in your case. Your feedback is valuable to us, and we appreciate you bringing this matter to our attention.


      We are actively investigating the issues you mentioned and are committed to improving our services to prevent similar situations in the future. We also want to thank you for taking the time to speak to one of our supervisors today regarding this matter. Your feedback helps us identify areas for improvement, and we take your concerns seriously.


      Once again, we apologize for any inconvenience caused and thank you for giving us the opportunity to improve. We hope you will consider giving us another chance to exceed your expectations in the future.


      Best regards,

      Team Nexcess

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