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Business Profile

Web Hosting

NEXCESS.net LLC
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for NEXCESS.net LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 4 total complaints in the last 3 years.
    • 3 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:08/16/2024

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      ******* mistakenly took our site offline on 8/6/24. After countless emails back and forth we finally got them to restore it on 8/7/24 but the version they restored was from 2018. In the hours until that discovery was made, customers were able to place orders from our site based on historical pricing data that was significantly lower than today's. Once the discovery was made, ******* advised that they would put up a temporary server maintenance page on the site while they worked on fixing it. I am filing this complaint on 8/16/24. Our website has remained offline this entire time. Customers are now starting to think we went out of business. No one can access our site, our employees cannot do their jobs, our entire business has been shut down for over a week due to complete gross negligence on the part of ********We have not been able to get anywhere with their customer support. They respond to the ticket to tell us they are still working on it but are unable to provide any sort of timeframe or explanation. I am filing this complaint as a last resort hoping to get the attention of anyone within the company who can actually assist with this.

      Business Response

      Date: 10/11/2024

      We looked into our records and found that the customer was part of a Miami migration back in March of this year. The customer encountered a database issue in August which he references in the complaint. In response to Mr. ******** complaint, Nexcess reached out twice via ticket to follow up on September 11th and again on September 20th. We also placed a call to Mr. Bliven and got his voice mail. We left a message but never heard back from him in regards to his complaint.

    • Initial Complaint

      Date:06/08/2023

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am writing to file a complaint against Nexcess, LLC. We have been a customer of Nexcess for several years, but unfortunately, due to their error in transferring ownership of our website from a former employee, our website has been down for two weeks. This has resulted in the loss of significant business and revenue for our company.We transferred ownership of our website from a former employee to our current team three years ago, but it was not done properly by Nexcess. As a result, our website was not properly configured, leading to a critical error that caused it to go offline for an extended period of time. We have been in constant communication with Nexcess support, but the issue has not been resolved in a timely manner, and it has severely impacted our business operations.As a result of this error, we have lost potential customers and revenue, and we have been forced to incur additional expenses to mitigate the damage caused by the downtime. This situation has caused significant stress and frustration for our team, and we are deeply disappointed with the level of service provided by Nexcess.We urge you to investigate this matter and take appropriate action to ensure that Nexcess improves its processes to prevent similar incidents from happening in the future. We also request that Nexcess compensates us for the loss of business and revenue that we have suffered due to their error.Thank you for your attention to this matter.

      Business Response

      Date: 07/05/2023

      Hello ******,

      We appreciate you reaching out and bringing this matter to our attention.

      Our executives have reviewed this and had trouble locating your account based on the information you shared with us. The account they could locate looks like a Reseller account under the domain jointeffortrehab.com. It does not include the name *********************** or the email provided, ******************** but does include ***************************.

      After review, there were no services or orders placed on that account. There are also zero tickets and one live chat. The live chat was opened on the same day the account was opened, June 8, 2023. The live chat was very short, and the client asked for the domain jointeffortrehab.com, which did not exist anywhere on Nexcess accounts.

      Were unsure if you were migrating into that Reseller then, but we can have someone in Support ask that Reseller to open a ticket with you and address any concerns you may have.

      We apologize for any confusion this has caused.

      If you have any further questions, please contact our team here: *******************************************.

    NEXCESS.net LLC is BBB Accredited.

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