Business ProfileforMastercraft Heating, Cooling & Plumbing

Did business with Mastercraft for years, even before changed name, 8/21 first time put in a part. appointment setter stated they install Manufacture Factory Authorized parts, that being 1 year warranty. On 6/2/2022 maintenance visit, a service man from the company suggested I install a hard start kit, he came and installed it on 6/11 after obtaining part, was told prior not warranty part, since added to unit. I was ok with that. being 90 days .,. On 7/25 my air conditioner making loud noise, I set up an appointment, less than a year since Mastercraft replaced the part and 6 wks since new part.. I was assured by ****** that all parts replace are Manufactured Factory Authorized parts, I was told the hard start, not part of the original unit. covered 90 days,I contacted the manufacture and was told the contractor part was covered under my warranty, I needed to contact the company and have them fill out the appropriate form they would send me the funds, not matter if authorized dealer or not. They were aware of my warranty and if they could not put in an authorized part I should have been informed to go somewhere else at that time. . I called the company and asked to speak to the owner, urgent, to talk to him BEFORE the service person came out., he did not call me back until several hours after the service person came. he sent Airtronic out, instead of his company, he told me needed new contactor, part was not factory authorized part, manufacture and only 90 day coverage. He hired airtronic.As the owner of Mastercraft and the manufacture stated" The major parts are under factory warranty through anyone" Contacted factory authorized dealer was, told no original part in machine, cannot give free part, Now paid for 2 parts, and labor two times, if had a manufactured warranty part most likely would still be working, want Mastercraft to refund me cost of 2 parts and 1/2 of the second installers fee. Authorized contractor fee total $341.