Reviews

Review Details

• Review fromSam M

  Date: 02/02/2024

  5 stars
  I can't say enough good things about this company. We have had 5 different companies out to work on our boiler over the past 25 years and for the first time since I can remember, the boiler and all of the zones work properly. Thank you mastercraft for sending someone with the experience and knowledge we have struggled to find.

• Review fromJudy

  Date: 09/06/2023

  1 star
  I signed a contract for 2 pre paid Maintenence visits per year. One furnace cleaning and tune up and one for a/c cleaning and tune up. I do not feel they did a cleaning and tune up on my a/c. The only thing the person did was tell me I had my filter in the wrong direction and tell me I was low on freon. And kept repeating that my unit is old, 14 years. And that to add freon it would be $250 a gallon and I would need 2 gallons. And if I spent $500 on freon, there is no guarantee that I wouldn't need a new unit by next year since my unit was old. I understand that. But my question is what was he suppose to clean and check?? He didn't clean anything on the unit.! I think it was a rip off! I'm a senior citizen who lives on a limited income and felt basically pressured to either get the freon or a new unit. I Paid $198 for this " Maintenance". I did contact the company and asked them if they could possibly return half of my money because I have no intention of having them comeback to do another "cleaning and tune up" solely because they didn't do anything the first time!!! I don't know if this is a legitimate complaint but I think is

• Review fromOdell H

  Date: 11/24/2022

  1 star
  Mastercraft lied about how much I was going to be paying a month. They said it was going to be $50-$60 a month but now it is $126 a month. In addition to that they didn't tell me how long the warrenty for the air conditioning and furance were going to be but they still charged me for it. When I do pay them, they are sometimes taking 2 payments in just one month. I am upset that they lied about the cost of fixing both units.

  Mastercraft Heating, Cooling, Plumbing, & Electrical

  Date: 11/25/2022

  ******************* called us out to replace her ** on 7/23/22 @ a cost of $55.59 per month finance. at that time she chose to add furnace to the job and the cost jumped to $126.00. MY technician absolutely told her the cost of adding the furnace to the ** job.

• Review fromCHRISTINE N.

  Date: 11/03/2022

  1 star
  I had this company come out to replace a boiler and plumbing leaks in the kitchen the crew came out and had so many excuses for each issue it was in the contract to fix however they took my money and over bid the job without satisfactory results. Now I'm trying to get them to order the final inspection and I keep getting excuses... please save yourself and do not use this company...