Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Share
Business Profile

Online Car Dealers

Carvana

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Car Dealers.

About

Important information

  • Additional Info:

    On October 7, 2022, the Michigan Department of State summarily suspended the license of Carvana due to violations of the Michigan Vehicle Code. The violations cited include failing to make application for title and registration within 15 days of delivery, committing fraudulent acts in connection with selling or otherwise dealing in vehicles where Carvana employees admitted destroying title applications and all applicable documents, failing to maintain odometer records, and several other violations. The Department will seek revocation of the license at an administrative hearing.

    BBB encourages you to contact the Michigan Department of State to confirm this information: 888-SOS-MICH (767-6424) or https://www.michigan.gov/sos. License# B209480

    See the Department of State's press release for additional information. Consumers who have a complaint against Carvana, or who have purchased a vehicle from this location and have had problems obtaining a title are encouraged to contact the Office of Investigative Services automotive complaint line at 517-335-1410.

About This Business

This business offers online used car sales and delivery services.

Years in Business: 13

Business Details

Local BBB:
BBB of Michigan
BBB File Opened:
10/11/2022
Business Started:
3/9/2012
Business Incorporated:
3/9/2012
Type of Entity:
Limited Liability Company (LLC)

Additional Contact Information

Additional Email Addresses
Primary, (Headquarters Email Address): Email this Business

Licensing information

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

Additional Information

Payment methods
This business accepts online ACH payment 
Refund and Exchange Policy
This business offers a 7-day money back return policy
Other Resources
Michigan Department of State (SOS)
430 W Allegan St, 4th Floor
Lansing MI 48918
Phone Number: 800-767-6462
https://www.michigan.gov/sos/mdos-directory

Industry Tip

More Resources

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.