Business ProfileforBetten Chevrolet GMC Cadillac

So heres my review. My transmission got replaced by someone I can trust at betten but at my expense. which I am not happy for at all, it had been misdiagnosed 4x over the course of 3 years I am in contact with ************** as to the appropriate next steps. I want everyone to know the frustrations I have with betten baker of Muskegon. Their customer service is absolute garbage and their mechanics at the time of 2020 were careless and overlooked a major issue. I put my trust with my car that I paid close to $30,000 for in their hands I not only put my trust in them with my car but also my life as well as others both in the car and on the road. All the trips I should have taken and the enjoyment I should have gotten out of this car for how new it was, I wasnt able to experience that due to my own fear, which was validated that something was seriously wrong with it. got my first 2019 malibu brand new June 2019. The car was a birthday gift to myself for working too **** hard. I had to unfortunately get a new malibu August of 2019 due to the computer not programming to the car itself which completely was out of my control. I got that car August of 2019 and had to unfortunately bring it in July of 2020. 11 months after having it, I felt issues with hesitation, and loss of acceleration. They had the car for a day and said nothing was wrong and returned it. Then continued to have issues and I brought it back in October 2020. Same issue as described and same outcome, no issues, car is fine, no lights and it was returned. I tried to wait it out, self troubleshoot for a bit, made sure to put nothing but mid grade fuel (suggested) new cabin filter, fuel additive to clean any possible buildup or deposits, with no resolution. Then the next month in November I bring it in again for the same I thought maybe the issue was the ** unit cause it was bogging out when ** was on. They found ** is fine and car is fine and it was returned. After 3 attempts I felt like I was going crazy, maybe the car is fine? I waited, I tried and tried and thought maybe this is just the *** transmission, they told me this was normal for a *** transmission. Then here it is 2023 and I feel like its 10x worse but cant afford to get it in and finally in 2024 I decided to bite the bullet and bring it in. January 10th, they test drove it and what do you know, no issues. Car is at 100% fine, nothing felt by technician and no codes ??????? So I tell them to keep it, drive it another day. January 11th comes around, they drive it for 7 miles which I have evidence of, as Im able to track my car anywhere she goes. They call me that afternoon, nothing is wrong with the car, everything is fine, please come get it. I tell them to drive it more, needs more miles driven for it to act the way it has been. January 12th rolls around which is Friday, yet again they drive it but for a whole 15 miles this time and they call me to tell me yeah the car is fine YET AGAIN. One of the mechanics says to the advisor that was assigned to my car, hey let me take this car home for the night to see if I can feel whats going on. The next morning Betten Baker calls me to tell me the car needs a new transmission.. ?????? This was the reason I brought it in back in 2020 3x And for an advisor just Friday morning to drive the car and tell me there is nothing wrong, to not even a whole 5 hours later, another mechanic driving it home Friday night to come into work and tell them there is something seriously wrong, and itll be ***** because its now out of warranty (by ***** miles) and its on me because I didnt bring it back into them since 2020. I have had help with half of the payment to get the car fixed. Still managing to put a smile on my face because now I have to get rid of my car because of Betten Chevrolet Cadillac GMC Buick failed me as well as my car!! When I tell you I am far from happy with this business and I would never send anyone there again! The customer service I got yet again was far from par. I will never purchase from them again.