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Find a Location

Bridgeview Motel and Condo has 1 locations, listed below.

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    Business ProfileforBridgeview Motel and Condo

    Motel

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    2 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    1143 S Huron Ave 11384 W, Mackinaw, MI 49701
    BBB File Opened:
    7/26/2022
    Business Management
    • Scott Bridges, Customer Service Representative
    Contact Information

    Customer Contact

    • Scott Bridges, Customer Service Representative

    Customer Complaints

    2 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    07/26/2022

    Complaint Type:
    Service or Repair Issues
    Status:
    Unanswered
    The website looks like great rooms but got there ,and the room was nasty ,dirty, bugs everywhere ,screens broken ,doors don't lock ,air conditioning don't work well , I have asthma very hot in there just wasn't the accommodation that I thought I was going to get , so I tried getting a refund they told me no 24 hour cancellation, but how was I supposed to know that it was that dirty and smelly place , very filthy so I had to stay at another motel room that cost me more money

    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

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    Most Recent Customer Review

    Joy L

    1 star

    07/28/2023

    The motel does not even deserve one star! Worst motel experience ever! First of all, the website we mistakenly booked from, http://www.mackinaw-city.com/motels/bridgeview_motel/ it's a scam. The property looks nothing like what the actual motel looks like! It's sad that the owner has such a trap out on the internet. We had to check in at a different motel! The lobby was quite disorganized! We were initially assigned a room that was already occupied. Areas outside of the room we were shown were more than just dirty, they were horrific. Dead bugs everywhere. I'm not sure what creepy crawlies would have been in our room. We didn't end of staying there! The attendant showed us a 'lakeview room'...we never could have sat out on the desk...it was too dirty and way too many dead and alive bugs around. We did take the key for that room as we were going to try and stay there. But we were hungry and tired from driving all day. We barely saw the room so, after he left, we got back in the car to go eat, and actually ended up making a reservation at another motel down the road. A beautiful, independently owned motel (The Rainbow Motel). We ate supper and drove back down to the nasty motel. I was planning to drop off the key at the motel lobby and tell him we were not staying but the door to the lobby was closed, I didn't see him in there at the time. So, I dropped the key off in a cardboard box on the porch and drove away and we slept in a nice place, not having to be concerned with what was going to crawl in bed with us! My mom was in the hospital with covid in 2021 and I couldn't stand having her sleep in such conditions. I've since read many other reviews, especially on Trip Advisor and there are more bad reviews than good. I only wish I had done that ahead of time. I am currently in dispute with the motel through my credit card company. All I can say is, if you are reading this...don't even think once about staying there!

    Bridgeview Motel and Condo Response

    07/31/2023

    We appreciate you selecting one of our properties for your vacation and are concerned to hear that you felt it didn’t meet your expectations. We are a privately owned property that offers budget friendly rooms in a high tourist area. In addition to this we are located directly on the beach which allows for some of the best views in mackinaw city with minimal costs. 

    This year we’ve had an extraordinarily long mayfly and midge season which is very beneficial to our fishing industry and environment but can be harder to combat on beachfront properties. As a guest I can understand how frustrating this can be when you are unaware of the local environment. We do have housekeeping and maintenance on staff 24/7 so any concerns would have been addressed immediately and handled to meet your expectations. 

    Our property is a no frills budget friendly place that allows families to enjoy the beauty of northern Michigan. While some rooms do remain dated, we are currently working on updating our property and as I’m sure you are aware, it takes time. Many of the pictures you see on our site are of our updated rooms and those are booked immediately. We always recommend calling the property directly to reserve accommodations if you have specific expectations and questions so we can be sure to accommodate you according to your expectations. 

    In addition to this, we do have a 72 hour cancellation policy that is explained on our website. Because your stay was past the 72 hour period, you were charged a one night stay cancellation fee as that room was held for you and other reservations were not able to be accepted. 

    While we understand your concerns we are happy you enjoyed your trip and hope to have the opportunity to accommodate you in some of our updated rooms in the future. Feel free to call the property directly to ensure your expectations are met.

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