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Business ProfileforBridgeview Motel and Condo
At-a-glance
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Business Details
- Location of This Business
- 1143 S Huron Ave 11384 W, Mackinaw, MI 49701
- BBB File Opened:
- 7/26/2022
- Business Management
- Scott Bridges, Customer Service Representative
- Contact Information
Customer Contact
- Scott Bridges, Customer Service Representative
Customer Complaints
2 Customer Complaints
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File a ComplaintMost Recent Customer Complaint
07/26/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Customer Reviews
1 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Joy L
07/28/2023
Bridgeview Motel and Condo Response
07/31/2023
We appreciate you selecting one of our properties for your vacation and are concerned to hear that you felt it didn’t meet your expectations. We are a privately owned property that offers budget friendly rooms in a high tourist area. In addition to this we are located directly on the beach which allows for some of the best views in mackinaw city with minimal costs.
This year we’ve had an extraordinarily long mayfly and midge season which is very beneficial to our fishing industry and environment but can be harder to combat on beachfront properties. As a guest I can understand how frustrating this can be when you are unaware of the local environment. We do have housekeeping and maintenance on staff 24/7 so any concerns would have been addressed immediately and handled to meet your expectations.
Our property is a no frills budget friendly place that allows families to enjoy the beauty of northern Michigan. While some rooms do remain dated, we are currently working on updating our property and as I’m sure you are aware, it takes time. Many of the pictures you see on our site are of our updated rooms and those are booked immediately. We always recommend calling the property directly to reserve accommodations if you have specific expectations and questions so we can be sure to accommodate you according to your expectations.
In addition to this, we do have a 72 hour cancellation policy that is explained on our website. Because your stay was past the 72 hour period, you were charged a one night stay cancellation fee as that room was held for you and other reservations were not able to be accepted.
While we understand your concerns we are happy you enjoyed your trip and hope to have the opportunity to accommodate you in some of our updated rooms in the future. Feel free to call the property directly to ensure your expectations are met.
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