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Business Profile

Womens Clothing

Xpluswear

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Womens Clothing.

Complaints

Customer Complaints Summary

  • 91 total complaints in the last 3 years.
  • 37 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/02/2025

    Type:Delivery Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a dress from their website on May 5th and never received it. I have requested a refund multiple times by email and they keep telling me to wait. When the wait tine passes, they ask me to wait some more. I have been going around in circles. 8 weeks in and no product and no refund.The tracking info seems to be unreliable, my package sits in a warehouse for weeks and then moves. Nothing about them seems legitimate. I have attached multiple emails but theres more, its back and forth daily with them with no result.

  • Initial Complaint

    Date:06/25/2025

    Type:Product Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a dress and shapewear two months ago. Finally it came and the ************* wear doesnt fit. It was no need to try the shape wear because you can tell by looking that it was not going to fit. Now they wont refund full price after waiting for almost two months. This company is a scame

  • Initial Complaint

    Date:06/21/2025

    Type:Service or Repair Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I made an online purchase with this company on May 30th for ****** for two items. On the site it said up to two weeks. It is now going on 3 weeks and I have yet to receive my items. I have asked for a refund but no refund is available. I am wanting to cancel the order and I am requesting a full refund. I have also read many reviews stating that their site is a scam!

  • Initial Complaint

    Date:06/15/2025

    Type:Service or Repair Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I order the dress May 5 2025 . Contacted the XplusWear three times in the Month of May in search of my dress. They assured me the dress was on the way. May 30th 2025 still no dress. Reached out again asking me to agree to 10 percent discount on a month old dress. It is now June 16th still no dress.

  • Initial Complaint

    Date:06/12/2025

    Type:Service or Repair Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered an evening gown from this website on 05/02/2025. As of today, 06/12/2025 I have yet to receive my order. I paid $49.99 plus $9.99 for shipping and handling for a total amount of $59.98.I read the shipping policy on the company's website prior to purchase. I have sent an email but have not heard back from this company. I would like my item delivered **** or my funds refunded ASAP.

  • Initial Complaint

    Date:05/30/2025

    Type:Delivery Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered the outfits for some special occasions but did not get and updated in a timely manner. I reached out to them and the clothes are on back order so I asked for a refund. It's now two months and no response to my emails and they have no phone contact.

  • Initial Complaint

    Date:05/16/2025

    Type:Product Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered a dress from this company and requested to exchange it for a larger size. I was first told exchanges weren't allowed and they would give me 1/2 off if I purchased the same item. After showing on their website others had received refunds, was told I could return, at my own expense ($17) and they would exchange. I sent dress back, sent photos of product and tracking information as they requested. They received item on May 2, 2025 and after contacting them yesterday on the status of order, the now say they do not have the product. I requested a refund of the full amount of purchase $50.46 and they will not honor this request. As a senior citizen I do not have the money to allow a company to keep it and not provide the product as ordered. I want a full refund.

  • Initial Complaint

    Date:05/02/2025

    Type:Delivery Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I did not receive what I ordered as advertised.

  • Initial Complaint

    Date:05/02/2025

    Type:Delivery Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I made an order to Xpluswear back in February 2025. I never received my order and its now May 2025. Every time I have checked tracking, it seems like the package isnt getting anywhere near to being delivered. I received an email late April ***************************************************************************** stock. I find that misleading because my package has been in transit for months per Xpluswears website. I needed this package for a funeral and I ended up having to buy something else from another company. Im requesting my full refund.

  • Initial Complaint

    Date:04/10/2025

    Type:Product Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    01/07/2025 i pre ordered a dress pd $53.98. Transaction #XP01759808 on **************************. I emailed them on 02/11/2025 for status and why sell an item thats not really available. How much longer will this take. They asked I give them another 15 business days and I cannot request a refund until the merchandise is returned. It's now 04/10/025 and now I am not receiving any responses.I just want my money back since I never received it. ****** learned, I won't order from them again.What rights do I have?

Xpluswear is NOT a BBB Accredited Business.

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