Business ProfileforShefit

Their consumer friendliness is a facade and they have nontraditional, borderline-fraudulent policies that are not disclosed on their website. I made a purchase of three bras -- three different "intensity" levels -- and used a gift card ($100) and credit card ($89) to pay for my purchase. This was my very first product purchase and my first time trying the bras. I was surprised that the only one of the bras was comfortable, so I wanted to keep that one, get another just like it, and return the two (uncomfortable) bras from my original order. I contacted the company within the appropriate timeframe and they instructed me to "return" both bras that I didn't want and they would send me an invoice for a second of the bra I liked/wanted. That seemed weird (why not process one as an exchange?), but I did as I was instructed. Only after I sent back the two bras and waited for the refund to be issued did I learn that they only refunded my credit card $29. Meaning that they must have refunded the gift card first and completely ($100), and only then refunded the additional to my credit card. (I say "must have" because there was no communication from them about this.) NO OTHER MERCHANT TREATS RETURNS THIS WAY. Not even Amazon, where when a purchase is made with Gift Card and Credit Card, returns first go back to the credit card, and if/when that total is reached (in this case, $89), then to the gift card or as store credit ($40). I reached out (via email) to explain the situation. (Why would I keep a bra paid for with credit card when I have a $100 gift card?!) I was given the run-around for weeks. The employee I dealt with is either unable or unwilling to help with a solution. So instead of SheFit gaining a costumer for life (and me sharing with the other women in my life, too), they have burned this bridge, all for about $60. The bras are decent, but definitely not worth the hassle, headache, and scamminess of their hidden gift card (and probably other!) policies.