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Business Profile

Taxes

Greenback Expat Tax Services
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/26/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid $530 for tax services. I was assigned an accountant. The only way I could reach her was via email. No telephone number for her or the company. I sent her 10+ emails and no response. Her name is ******* ******. I sent multiple messasges on their site for someone to get back to me but no one will help me. It's frustrating and I feel like I've been scammed.

    Business Response

    Date: 03/06/2025

    Dear BBB,
    Thank you for bringing this to our attention. The accountant has been in regular communication with the client since the questionnaire was submitted on February 12th, providing the draft for approval on February 25th and following up multiple times for necessary information.
    There was a slight delay in scheduling a call due to unforeseen circumstances, but the accountant has remained committed to delivering the service and addressing the clients concerns. Given the ongoing support and responsiveness, we do not believe a refund is warranted.
    We will be reaching out to the client directly to resolve any remaining issues.

    Business Response

    Date: 03/17/2025

    Good day, 

    I have reached out previously with an update, but will add this below again! 

    We have been actively following up with the client since he submitted his questionnaire on February 12th. The draft was sent for approval on February 25th, and we've been in regular communication since then. Unfortunately, there was a delay due to prior scheduling conflicts and illness, but we confirmed our availability for a call and assured him that the necessary revisions would be made.
    His payment was received on February 25th, and we responded within 24 hours to confirm that we could schedule the call and address the issue. We do not believe there has been any intentional delay, and we remain committed to resolving any outstanding concerns.

    Business Response

    Date: 04/12/2025

    Hi ******

    Thank you for your message and for bringing this to our attention. I want to address your concerns and clarify the situation.

    Chelsea had been actively following up with you since you submitted your questionnaire on February 12th, and on February 25th, she sent you the draft for approval. She also reached out multiple times to obtain the necessary information and was in regular communication throughout the process.

    After receiving your request for a call, ******* confirmed she would be available, but due to some scheduling conflicts with prior appointments, she needed to follow up once she had time. Unfortunately, she fell ill and was working on catching up, which led to a slight delay in her response.
    We did receive your payment on February 25th, and ******* responded within 24 hours, confirming she could schedule a call with you and addressing the issue with your **** *** contribution. She also promised to upload a revision once the update was made.

    While we understand your concerns, we do not believe there has been any miscommunication or intentional delay that would justify a refund. ******* has always intended to provide you with the service and is committed to resolving any outstanding issues.

    We have confirmed that ******* has since filed your return successfully, and has been in contact with you recently.
    If you, however, have any additional concerns about the service you are welcome to reach out to us directly at ******************************************************

  • Initial Complaint

    Date:01/14/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My late father used this company to file his US Tax return I paid them to complete his return after he died Apparently it was incomplete They refuse to respond to my request for information or help I have emailed, called, and emailed again with no response

    Business Response

    Date: 01/21/2025

    Hi ***,

    Thank you for taking the time to share your experience. We sincerely apologize for the challenges youve faced and for not meeting your expectations. Your feedback is invaluable, and were deeply sorry that our communication and service fell short in your case.

    We understand how frustrating this must have been for you, especially given the time and effort involved. Please rest assured that we take your concerns seriously. As part of our commitment to resolving this, weve reassigned your case to ensure it gets the attention it deserves and have reached out to you directly to discuss the next steps.

    Additionally, we will add a discount towards your 2024 tax prep fee as a gesture of goodwill and to acknowledge the inconvenience youve experienced. Your new accountant is ready to assist with your tax questions and needs!

    We truly value your trust and want to do everything we can to rebuild it. Should you have any additional questions or need further assistance, please dont hesitate to contact us at *******************************************************************************************************

    Thank you again for bringing this to our attention, and were committed to resolving this matter as soon as possible!

    Best regards,
    The Greenback Team

Greenback Expat Tax Services is BBB Accredited.

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