Complaints

This profile includes complaints for BISSELL Homecare, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  BISSELL Homecare, Inc.

  2345 Walker Ave NW Grand Rapids, MI 49544-2516

• 

  BISSELL Homecare, Inc.

  PO Box 1888 Grand Rapids, MI 49501-1888

• 

  BISSELL Homecare, Inc.

  PO Box 3606 Grand Rapids, MI 49501-3606

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/18/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went online and purchased 2 filters order#******** over a week ago. When I place my order, the website said I should receive my product on the 16th. I then got 2 emails one saying it's on the way and another one saying I should have my products on the 15th. I contacted Bissell on June 18th 2024 and spoke with ***** and was told that I need to contact ***** because it's their fault. ***** also said that I can't cancel my order because it was already shipped.

  Business Response

  Date: 06/19/2024

  After receiving the Better Business Bureau complaint, BISSELL contacted the consumer on 6/19/24 via phone and email. We apologized for their experience and delay in receiving order ********. BISSELL explained that their order was currently out for delivery (tracking number ************) and offered a partial refund, to which the consumer agreed.
  
  As it stands, the consumer has been provided with updated tracking information and should receive their order soon.  We appreciate the consumers patience and understanding and encourage them to contact BISSELL directly if they have any further issues. We have acted fairly to resolve this consumers concern and consider this case closed.

• Initial Complaint

  Date:06/10/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 25 Nov 2023 I purchased an air320 *** from Bissell. As of 5 June it stopped working. After trouble shooting was complete with no resolution and no repair service in my area Bissell offred me a $350 credit for a new machine from their website. The problem is they no longer make air purifiers and they want me to buy a vacuum. I dont need a $350 vacuum when I pay a cleaning service. Even after explain all this they still want to send me a $350 vacuum cleaner. I didnt order that nor do i need it. Order number- ******** Nov 23 2023.

  Business Response

  Date: 06/12/2024

  After receiving the Better Business Bureau complaint, BISSELL contacted the consumer on 6/11/24 via phone and email. We apologized for their experience and issues with their machine. BISSELL then offered a full concession refund, to which the consumer accepted.

  
  As it stands, BISSELL has submitted a full refund (order ********). We appreciate the consumers patience and understanding. We encourage the consumer to contact BISSELL directly if they have any other concerns. We have acted fairly to resolve this consumers concern and consider this case closed.

• Initial Complaint

  Date:06/05/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a Bissell carpet cleaner a few years ago and when it recently stopped working correctly I contacted the company who told me to take it to their local service center for a diagnosis and solution to the problem. The service center looked at it and said it was the motor that wasn't working which is not repairable, but since it was still under the 5-year warranty that they would exchange this broken one for a brand new one. I said Great! That's perfect. So I left the broken cleaner there and the guy said he would call me when he received the new one and I could pick it up or he would mail it to me - - no charge. A week later I hadn't heard from him so I called to see if the new one was there, it was, so I told him I'd pick it up the next day. The shop was not close to where I live so I called him back to see if he could mail it like he told me he could and he said he would be on this side of town on Sunday, Mother's Day, so he could deliver it to me himself. He didn't show up or call so I called a few times and finally reached him 3 days later and he said he had given it to *** on the Monday after mother's day, so I'll get it soon. I still don't have it and he doesn't answer the phone at the shop. My problem now is that I gave him the cleaner, all the attachments, and the instruction booklet it came with - - to which my receipt was stapled. **************** will not help me because I don't know the serial number or model number etc. So even though the warranty is still in effect, I don't have the info, he does. And I have no carpet cleaner. Bissell is a well-known brand name so I'm surprised this is happening. I hope he doesn't wait until the warranty is expired to "find" the new cleaner I'm supposed to get.... I should have copied the info instead of just handing it over - - I didn't worry about trusting this HUGE company.

  Business Response

  Date: 06/07/2024

  After receiving the Better Business Bureau complaint,BISSELL contacted the consumer on 6/5/24 via phone and email. We apologized for their experience and explained that they should expect their warranty replacement machine by the end of the week, to which the consumer agreed.
  
  As it stands, the consumer should expect to receive their replacement machine soon. We appreciate the consumers patience and understanding and encourage them to contact BISSELL directly if they have any further issues. We have acted fairly to resolve this consumers concern and consider this case closed.

  Customer Answer

  Date: 06/07/2024

  Resolved.  The item was on my porch when I got home yesterday.  Thank you.

• Initial Complaint

  Date:06/04/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This dispute is for the transaction/product of a carpet cleaner/shampooer sold by Bissell. I bought this machine directly from Bissell through their website (8/22/2022 cost $311.89). This was my first time buying a shampooer, at first the machine seemed to work well but as time and use went on the machine was getting worse (leaking, noises, etc). I cleaned it as described, did no good. Bissell told me to take it to a repair shop, the shop said the machine is defective so Bissell sent me a replacement. I had asked Bissell for a refund but they told me it was too late. I figured they would at least let me get a different product of theirs of the same value. To my surprise they said no. Bissell sent me a replacement 5/2/2023. The new machine has the same issues as the original. Bissell has taken my money and too much of my time for a bad product that doesn't function as described and has shown that it is defective.

  Business Response

  Date: 06/05/2024

  After receiving the Better Business Bureau complaint, BISSELL contacted the consumer on 6/4/24 via phone and email. We apologized for their experience and issues with their 3588F ProHeat 2X Revolution Pet. BISSELL then offered an alternative replacement upon return of their current machine, to which the consumer agreed.
  
  As it stands, the consumer has been provided a prepaid return label (RA *******), and a replacement machine will be sent upon receipt. We appreciate the consumers patience and understanding and encourage them to contact BISSELL directly if they have any further issues. We have acted fairly to resolve this consumers concern and consider this case closed.

  Customer Answer

  Date: 06/08/2024

  Bissell has contacted me and we have come to an agreement, I return my machine and they will send me two other machines/products as a alternative replacement. I have sent the machine back to Bissell with the label they provided, now I am waiting for confirmation that they have sent the agreed upon products to me.

  Customer Answer

  Date: 06/08/2024

  Bissell has contacted me and we have come to an agreement, I return the machine (3588F ProHeat 2X) and they will send me two others machines/products (3605F & 3197A) as an alternative replacement. I have sent the machine with the label they provided. I am now waiting for Bissell to send me confirmation of them sending the replacement products to me.

  Customer Answer

  Date: 06/12/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******************************************

• Initial Complaint

  Date:05/31/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to file a formal complaint against Bissell, regarding their unsatisfactory warranty policy and the poor quality of their product, specifically the Bissell crosswave max ************* vacuum cleaner purchased from Amazon.My ordeal with Bissell began on October 27, 2020, when I initially purchased the Bissell crosswave max ************* vacuum. Shortly after, I encountered warranty issues and had to request a replacement. I was assured that the warranty period would restart with the replacement unit being sent out.Unfortunately, the troubles persisted, leading to a second replacement on May 4, 2021. Again, I was informed that the warranty would restart with this replacement. It's worth noting that throughout these experiences, the vacuum displayed known issues with its functionality that were ignored.Now, on May 30, 2024, the vacuum is exhibiting alarming behavior - smoking and emitting a loud noise from the motor. Naturally, I reached out to customer support for assistance. To my dismay, the representative cited a pre-context response, claiming that I am now out of warranty due to having received two replacements for mechanical issues.Not only was the representative unhelpful, but their offer of a mere 20% discount on a new vacuum felt like a slap in the face considering the significant amount of money and time I have already spent on a product plagued with recurring problems. It is unacceptable that the warranty seemingly does not resets with each replacement, leaving customers vulnerable to continuous defects.I urge the BBB to investigate this matter thoroughly and hold Bissell accountable for their unfair warranty practices and subpar product quality. Consumers deserve better treatment and reliable products for their hard-earned money.Sincerely,***********************

  Business Response

  Date: 06/04/2024

  After receiving the Better Business Bureau complaint, BISSELL contacted the consumer on 6/3/24, via phone and email. We apologized for their experience and issues with their 2554A CrossWave *************** then offered the consumer a concession replacement and asked the consumer to return their original machine, to which the consumer accepted.
  
  As it stands, BISSELL has provided a replacement machine (order *******) and a prepaid return label for the consumers original machine. We appreciate the consumers patience and understanding and encourage them to contact us directly if they have any further issues. We feel we are acting fairly to resolve this consumers concern.

  Customer Answer

  Date: 06/05/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:05/30/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a vacuum cleaner from Bissell 16 months ago and now replacement parts are not available. When I contacted Bissell ***************** I was told I could buy the parts on Amazon. I cannot find the filter (part number *******) on Amazon. As a result, I am unable to use my vacuum. I would like Bissell to find the part and sell it to me. My understanding is that a company must supply replacement parts for a reasonable time after the sale of the product. The vacuum is only 16 months old! I am not in a position to buy a new vacuum.

  Customer Answer

  Date: 05/30/2024

  This issue has been resolved by Bissell. I am satisfied with their proposed solution. Thank you for your assistance. 

  Business Response

  Date: 05/31/2024

  After receiving the Better Business Bureau complaint, BISSELL contacted the consumer on 5/30/24 via phone and email. We apologized for their experience and issues with their 2230 Pet Hair Eraser Vacuum. BISSELL then offered an alternative warranty replacement, to which the consumer agreed.
  
  As it stands, BISSELL has provided a replacement machine (order ********). We appreciate the consumers patience and understanding and encourage them to contact BISSELL directly if they have any further issues. We have acted fairly to resolve this consumers concern and consider this case closed.

• Initial Complaint

  Date:05/29/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a little green pro heat portable carpet cleaner that had the hose break within the warranty timeframe. I reached out to BISSELL support who advised me to visit a local vacuum repair shop that was an authorized service center for my machine. They told me they would fix or replace my machine as it was under warranty. It has now been over a month and after contacting both the service center and BISSELL neither seems to have a clue when Ill have a working machine again. BISSELL told me they couldnt reach the service center (because they called when they were closed!) and that I should go pick up my broken machine. Never have I had such horrible customer service from a brand. They offered no solution or replacement, simply saying the following instead: We couldn't contact the **** therefore the best option is for you to go get your machine back. Safe to say I will not be getting my broken machine. This situation needs to be remedied immediately.

  Business Response

  Date: 05/31/2024

  After receiving the Better Business Bureau complaint,BISSELL contacted the consumer on 5/30/24 and 5/31/24 via phone and email. We apologized for their experience and issues with their 2513B Little Green ******** BISSELL then offered a warranty replacement, to which the consumer agreed.
  
  As it stands, BISSELL has provided a replacement machine (order ********). We appreciate the consumers patience and understanding and encourage them to contact BISSELL directly if they have any further issues. We have acted fairly to resolve this consumers concern and consider this case closed.

• Initial Complaint

  Date:05/27/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Their online ordering system corrected my address to a completely different address. I couldnt change it immediately after order I sent an email and called Monday morning. Person on the phone said it was updated and upon my receipt of the next tracking email, I would see updated address to MY address. It was not updated. The email I had sent responded saying they cannot fix the address. I was not refunded only told I need to wait for a response from corporate by service agent and supervisor ****. First she said 24 hours since its marked urgent then said 48 hours I want my money back and I dont care what they do with the package I said I dont want it or any Bissell products in my home any longer.

  Business Response

  Date: 05/28/2024

  After receiving the Better Business Bureau complaint, BISSELL contacted the consumer on 5/24/24 via phone and email. We apologized for their experience and order issues. BISSELL then offered a full refund, to which the consumer agreed.
  
  As it stands, BISSELL has submitted a full refund (order 43131861).We appreciate the consumers patience and understanding. We encourage the consumer to contact BISSELL directly if they have any other concerns. We have acted fairly to resolve this consumers concern and consider this case closed.

• Initial Complaint

  Date:05/18/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 5/11/2024 I bought Bissell Pet Hair Eraser Lithium ION 2390 Series hand-held vacuum. It worked for less that 1-minutes on that day, and then it went dead. I read the instructions on charging it, and when I plug it in to charge, I get a constant red blinking light, NO charge. The booklet says if when charging there is a red blinking light, to contact customer service. They also advertise this unit as for pet owners. It does not work on pet hair. ***** in customer service had NO answer for me other than, just take it back. SO ONCE AGAIN, BISSELL SWEAPS THEIR C*** UNDER THE **** RATHER THAN MAKE A PRODUCT THAT ACTUALLY WORKS. I have fractures and tears in my knees. Taking it back is not an option. Incident No: 231008-001846 this same rep. ****** told me to throw away the upright vacuum due to the day I brought it home, it did NOTHING they claim. It did not pick up dirt without spitting it back out, it did not pick dog hair up without all the hair twisting around the bristles, etc. She sent me, what she called, "an upgraded" better vacuum. It does the same thing. Why do you and the AG's office allows these companies to get away w/ this crap? If anyone wants to see the *** of both my knees as proof of my condition, I can provide that. Why can't a Bissell Rep come here to see all of this for his/herself? I want to be taken care of as a customer, not treated like the enemy.

  Business Response

  Date: 05/23/2024

  In October 2023, the consumer initially contacted BISSELL regarding their upright vacuum, model *****, that was not suctioning as expected.The consumer was provided troubleshooting, in which they stated they had already completed the steps. The consumer was then offered to bring the machine to an ************************* to have a professional look at the machine and help determine what the issue is and either repair it or provide a replacement.   
  

  Due to the consumers abusive language directed towards our agents, they were escalated to a higher department to handle the interaction further.Although unable to determine the root cause of the issue the consumer was experiencing, BISSELL agreed to replace the machine with a different model as a courtesy. The consumer was then provided a prepaid return label to return their original machine and was sent model 2316 the CleanView Swivel Pet Vacuum. The consumer continued to send abusive in nature emails up to the delivery of their replacement machine. They then stated they were having issues packaging their original machine to return; therefore, BISSELL told them that they could dispose of it instead due to the inconvenience to which the consumer agreed.
  

  The consumer emailed BISSELL again on 5/12/24 expressing frustrations with the replacement machine provided 6 months earlier, as well as a new machine they purchased, the Pet Hair Eraser Hand Vacuum, which appeared to have an issue charging. The consumer was immediately handled by a higher department due to the abusive nature of the emails being sent, again. BISSELL then attempted to provide troubleshooting and ask further probing questions to help determine the issue at hand and find the appropriate resolution. We then stated it would be best that they return their most recent machine, the Pet Hair Eraser Hand Vacuum, to the retailer for a refund as we were not making positive progress on finding a resolution with the consumer.
  

  Regarding their previous replacement machine provided by us,model 2316 CleanView Swivel Pet, from what the consumer is describing, it appears the machine is working as intended. The consumer has stated the dirt tank fills up quickly, which shows that the machine is doing the job of collecting as much dirt/debris/hair as possible. The consumer has also stated they have a breed of dog that sheds a lot, which would align with the container filling quickly as well. The consumer was then provided maintenance tips on clearing clogs and cleaning filters, which will be important to maintain the machines performance and prevent further issues. At this time, and considering the lack of cooperation from the consumer, we would determine this is a perception issue rather than performance.  
  

  BISSELL has still offered to provide the consumer with prepaid return labels for BOTH machines to be sent back for inspection so we can evaluate their concerns further. However, the consumer is unwilling to respectfully work with us.
  

  We feel we have been acting fairly to try and resolve this consumers concern(s). We would be happy to provide return labels to determine root cause and provide next steps if the consumer is willing. 

  Customer Answer

  Date: 05/27/2024

   
  Complaint: 21730632
  
  I am rejecting this response because: First of all, their representatives were VERY abusive to me. I was just giving them a taste of their own medicine. They used profanity at me, laughing at me, and making fun of me. Is that ok for them to do to a consumer? Most of the reps told me there was nothing they could do for me, until I would not go away, and I ended up with this ****** person, who was rude and condescending. Only when I said I would **** did she offer me a "new better upgrade" which does not work either. So I ask you BBB, for me to pay the HIGHLY OVERPRICED money for Bissell product and to simply be told to just return it, or send it to us to look at, does not solve the ongoing problem with this scam company. Let start with the first upright vacuum I bought. The day I brought it home, it did not work, DAY 1! It "tried" to vacuum up dirt and debris, and then it just spit it back out, not to mention, the pet hair wound tightly in 2 minutes to the brush, causing it to not spin or work either. They advertise this vacuum for pet owners, and even show pictures of dogs with long hair. Is this always going to be their answer, "return it and we will look at it" or "return it to the store for refund?" Here is a suggestion for you Bissell, STOP making c*** like this! STOP ripping off the customer. Then I get this hand-held vacuum since I do not have a vacuum that works after my joke of an upgrade was sent to me (also advertised for pet owners) and the instructions say to charge it before its use, which I tried doing, but the light on the top NEVER stopped blinking red. The instructions say if the light continues to blink red contact customer service, that the item is defective. So here we are with Bissell's SAME response, "send it back to us to have a looksie, or return it." I went ahead and tried to use it without a charge, and it worked for 5-minutes until it died. The brush on the bottom traps pet hair so tight after 5-minutes of use, no longer spins, and then it died. SERIOUSLY, AND they have their little feeling hurt lying and saying I AM ABUSIVE???????????????? I don't think it gets any more abusive then this! I have been dealing with fractures and tears w/ arthritis in both knees, and hardly able to move or walk, so it is not easy for me to just jump in my vehicle and keep returning. I want this company held accountable and if the BBB won't do it, I will wait until we have a decent President and senators in office come November. I told BISSELL, and I am telling you BBB, I am NOT going away. Lastly, they scam people by their advertisement that the donate money to animals shelters and/or rescues. They do no such thing. Another scam by BISSELL!
  
  Sincerely,
  
  *********************************

  Business Response

  Date: 06/18/2024

  The consumer has already been offered the option to be sent prepaid ***** labels to retrieve their products for quality inspection so we can investigate the issues they've been experiencing further. We are committed to resolving this matter and would be happy to work with them further. However, if they choose not to proceed with the return and inspection process, we will consider the case closed as we are unable to address the issues as necessary.

• Initial Complaint

  Date:05/17/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My husband purchased the bissell Iconpet turbo 25.2 model no ***** for me for christmas on November 7, 2023. Everything was working perfect until it stopped charging. I contacted Bissell on 04/29/2024 and spoke with a ****** and was given incident no 240429-001141 and was told that she was ordering me a new hand vac head. I told her that was fine. I never received anything and decided to call back to customer support on 05/07/2024. I spoke with a different representative and was told that my item would be delivered on 05/08/2024. I said okay and waited. On 05/08/2024 I never received anything and waited till 05/09/2024. I contacted customer support on 05/09/2024 at 6:00 pm EST and spoke with a gentleman named ****** and gave him all my info and my incident no. He proceeded to tell me that the replacement item was never ordered b/c it was out of stock and that it had just came back in stock the day before and placed an order for it. I received an email on 05/09/2024 at 6:59 pm stating that he placed an order for part # ******* and that my order no is ********. The email states that most orders arrive within 3-5 business days but to allow up to 10 business days for delivery. I checked the status of my order today 05/17/2024 and it shows that my order is processing and not even shipped. I did a chat message with a representative by the name of ********* and when she checked my order she came back and told me that "my replacement part is awaiting shipment due to lack of items we have in stock and would likely take until 07/4/2024. I'm sorry but this is completely unacceptable. I have a ****** vacuum that is completely useless to me and to have to wait 3 months for a replacement part that they can't even guarantee me is going to fix the problem is horrible customer service.

  Business Response

  Date: 05/20/2024

  After receiving the Better Business Bureau complaint, BISSELL contacted the consumer on 5/18/24 via email.We then apologized for their experience and offered a replacement machine, to which the consumer agreed.
  
  As it stands BISSELL had provided a warranty replacement machine (order 43136136).We encourage the consumer to contact BISSELL directly if they have any other concerns. BISSELL feels we have acted fairly to resolve this consumers concern and consider this case closed.