Complaints

This profile includes complaints for BISSELL Homecare, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  BISSELL Homecare, Inc.

  2345 Walker Ave NW Grand Rapids, MI 49544-2516

• 

  BISSELL Homecare, Inc.

  PO Box 3606 Grand Rapids, MI 49501-3606

• 

  BISSELL Homecare, Inc.

  PO Box 1888 Grand Rapids, MI 49501-1888

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/11/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made an order on July 9th of the Bissell Powersteamer Heavy Duty Mop. I received 'an item' delivered July 11th. I did not receive the item I ordered. I attempted to call customer service, but everything was automated, and it didn't understand, so I had to hang up because I wasn't getting anywhere. I went to the online chat, and it led me to a page where I could click through the steps for receiving the wrong item. It then send me a ***** shipping label to send the item I received back. I immediately repacked the item, using my own printing ink, printing paper, shipping tape, and gas to drive the thing back. I think I should be reimbursed for the resources I had to use to send Bissell's mistake back. Nothing at all has been sent to me about when I will receive my replacement item. It could be days? weeks? months? who knows! I attempted to ask customer service in the chat, and they were not able to help. I need the item this weekend and I have no idea when I'll receive my replacement. This is a big inconvienence. Bissell has used my resources and time for their mistake, which I'm not happy with. I need the replacement asap.

  Business Response

  Date: 07/16/2025

  After receiving the Better Business Bureau complaint, BISSELL investigated the consumers case and confirmed the incorrect machine they received had been returned and was en route to our warehouse. The consumers replacement machine has since been released and is scheduled to be delivered to the consumer on 7/17/25 per ***** tracking: *****************************************************************************************

  As it stands, the consumers machine is scheduled to be delivered very soon. BISSELL appreciates the consumers patience and understanding and encourages them to reach back out directly with any further questions or concerns. 

• Initial Complaint

  Date:07/10/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  3 emails sent and all I get are auto responses with no info Why make and sell something that you can't sell or recommend where to buy supplies?I need a roller but only they say is we can offer a filter we don't sell rollers.

  Business Response

  Date: 07/11/2025

  BISSELL confirmed the consumer was provided information regarding the appropriate brush roll to purchase for their machine via email on 7/10/25. This product is currently available on our website: ***********************************************************************************************************************

  BISSELL appreciates the consumers patience and understanding. We encourage them to reach out directly with any further questions or concerns. 

• Initial Complaint

  Date:07/07/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The little green multi purpose carpet and upholstery steam cleaner from Bissell had a serious flaw in the original design. There is no way to remove pet hair from the cleaning head, it gets clogged. It is unusable and also a health issue because the uncleanable head becomes a breeding ground for bacteria. I contacted the online chat customer service at the company. I was told that if I email in the model number I would receive the new improved cleaner head. Instead my emails are just ignored. I not only have not received the re-placement piece I have received no response at all..

  Business Response

  Date: 07/11/2025

  After receiving the Better Business Bureau complaint, BISSELL investigated the consumers concern and found the initial correspondence with the consumer regarding the issues with their Little Green machine tool. The consumer has been sent a new tough stain tool (part # *******) with a removeable window for easier cleaning to the following address provided on the BBB complaint:

  ********************************

  The order number is 102062950 and will deliver to the consumer within 5-7 business days. 

  BISSELL appreciates the consumers patience and understanding. We encourage them to reach out directly with any further questions or concerns. 

• Initial Complaint

  Date:07/02/2025

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I used the Bissell Green Machine to clean my car seats, following all instructions provided. Although the machine did not technically malfunction, it caused permanent damage to the interior upholstery of my vehicle. It appears to have oversaturated the fabric, leading to staining and interior issues that now require professional assessment and repair.I reached out to Bissell multiple times, providing a clear explanation of the damage and offering to provide supporting documentation. Their response was that the machine was not malfunctioning and they have since ignored all further attempts to communicate.Even if the product functioned as designed, it should not destroy car upholstery during standard use. This suggests a potential design flaw or failure to properly warn consumers that the device may damage automotive interiors.Resolution Requested:I am requesting that Bissell cover the full cost of inspection and professional repair of the damage to my cars upholstery, caused by their product. I will provide photo documentation and a professional estimate once the vehicle is assessed. Bissell should take responsibility for damage caused by a product that is marketed for upholstery cleaning but causes harm when used as intended.Supporting Info Available:Proof of purchase Photos of the damage Repair estimate (pending)Record of past communication attempts

  Business Response

  Date: 07/15/2025

  After receiving the initial Better Business Bureau complaint, BISSELL reached out to the consumer on multiple occasions via phone and email, including a request to set up a convenient time to talk about their ongoing claim, but has yet to hear back.
  
  BISSELL shared with the consumer on 6/18/25 that our quality engineering team has thoroughly inspected the machine in question and did not find any manufacturing defect or flaw. As such, we will not be covering the cost of professional repair as requested. With that being said, in goodwill, we are prepared to issue a check in the amount of $217.34 to cover the mechanic bill the consumer provided. Should the consumer wish to accept this offer, we will email a release form to sign prior to issuing the check.
  
  We appreciate the consumers patience and understanding and look forward to resolving their claim in a timely manner.

  Customer Answer

  Date: 07/15/2025

   
  Complaint: 23551049
  
  I am rejecting this response because: Thank you for the follow-up. I appreciate Bissells offer to refund the cost of the product, but I must respectfully reject this resolution at this time.
  The Bissell Green Machine caused visible and lasting damage to the seats in my vehicle. The issue is not simply dissatisfaction with the product, but actual harm resulting from its use.
  While I have not yet received a final repair estimate, it is clear that the cost of restoring my seats will exceed the refund being offered. My goal is not to profit, but to recover the costs associated with the damage caused directly by this product.
  Once I have a formal quote for the repairs, I would be open to revisiting this matter if Bissell is willing to consider a reasonable reimbursement beyond the product refund. Until then, I cannot consider this issue resolved.
  
  Sincerely,
  
  ****** *********

• Initial Complaint

  Date:06/28/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to file a formal complaint regarding ongoing and unresolved issues with my Bissell ProHeat 2X Revolution Pet Pro Plus carpet cleaner. Over the past year, I have experienced continuous problems with this machine, and despite multiple attempts to have it repaired or replaced, the issue remains unresolved.Initially, Bissell replaced my original unit with a refurbished model after I reported problems. Unfortunately, after only a few months of use, the same issues reappeared. I contacted Bissell again in May 2025. At that time, they instructed me to send the unit in for repair. The repair process took a couple of weeks.However, after receiving the machine back and using it for approximately one week, the exact same problems began again. These include:A constant loud noise coming from the vacuum motor A noticeable burning smell during operation Poor carpet cleaning performance compared to when the unit was new Water leaking from the machine during use These repeated problems have caused significant inconvenience and frustration. I have spent too much time and effort trying to resolve what seems to be a recurring defect in this particular model. It is unacceptable that even after a replacement and repair, the machine continues to fail in the same way.Desired Resolution:Given the persistent nature of the issue and the fact that previous remedies have failed, I am requesting that Bissell either:Provide a brand new replacement machine (not refurbished), or Upgrade me to the Bissell HydroSteam Revolution Pet Corded Upright Deep Cleaner, which appears to have a better performance track record and more favorable customer reviews.Under normal circumstances, I would not request a different model, but due to the repeated failure of the ProHeat 2X Revolution Pet Pro Plus and the ineffective repairs, I believe this is a fair and necessary resolution.

  Business Response

  Date: 07/02/2025

  After receiving the Better Business Bureau complaint, BISSELL communicated with the consumer on 7/1/25 via email. We apologized for the consumers experience and issues with their machine. BISSELL then offered model ***** Revolution HydroSteam as an alternative warranty replacement upon return of their current machine for a quality inspection.
  
  As it stands, BISSELL had provided a prepaid return label for the consumers original machine (RA *********). We appreciate the consumers patience and understanding and encourage them to contact us directly if they have any further issues. We feel we are acting fairly to resolve this consumers concern.

• Initial Complaint

  Date:06/25/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a Pet Stain Eraser Plus (Model No. 3182) using a $60 digital credit issued by Bissell and paid the remainder with my card. The item was delivered on April 22. After trying it, I found it didnt meet my expectations, so I returned it in accordance with the return policywhich requires returns within 30 days of delivery and a $4.95 return shipping fee.I dropped off the return at ***** on May 19, and tracking confirms Bissell received it on May ***** June 21, I had not received any refund, so I contacted customer service (Case No. **************. After providing the requested information, I was told that the refund would be processedbut that the $60 digital credit was nonrefundable.However, I carefully reviewed both the official return policy page and the delivery confirmation email, and neither mentioned that digital credit is nonrefundable. In fact, the return policy clearly states that the refund will be issued in the payment format based on the original purchase. Based on this, I reasonably expected the refund to be issued to my original form of paymentcard to card, digital credit to digital creditminus the $4.95 return shipping fee.

  Business Response

  Date: 06/30/2025

  After BISSELL received the Better Business Bureau complaint on 6/26/25, we confirmed the consumer has been refunded for order ******** minus the $4.95 return shipping fee and digital credit amount of $60. The Refund Confirmation ID is *******. The consumer has also been sent another digital credit in the amount of $60 directly to the email that was used for the recall submission, *************************************.

  As it stands, the consumer has been sent another digital credit in the amount of $60, as well as refunded for the rest of their purchase, without the $4.95 return shipping fee. BISSELL appreciates the consumers patience and undersanding and encourages them to reach back out directly with any further questions or concerns. 

  Customer Answer

  Date: 06/30/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** *****

• Initial Complaint

  Date:06/25/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought the bissel steamship hard surface from ******. I received an email about the item being recalled to contact Bissell for refund. I contacted Bissell and they told me to cut the power cord and send them a picture of the cut power cord and product showing where the cord was cut and never use the item again. I did everything they told me to do. It's been about 8 to 10 months and I have yet the get the refund. I contacted them over and over and over again about this refund and nothing. I spoken to supervisor whom said she would return my call and never did. I giving them different addresses cause they said they needed different address cause they sent it and they don't know what happened. At this point, I am so frustrated with this issue because I have giving them many opportunities to right this wrong and they refuse. Here we are, I am feeling taken advantage of, tried, disrespected, manipulated and beyond. This gets to be solve today or I am going all the way to the court about my honor and money. Thank you.

  Business Response

  Date: 06/30/2025

  After receiving the Better Business Bureau complaint on 6/25/25, BISSELL reached out to the consumer directly and confirmed a refund check in the amount of $40 USD had been mailed to the consumers address (****************************************) on 5/19/25. The check number is ******. We kindly ask the consumer to wait another week for the check to be received.

  Additionally, BISSELL offered the consumer a $60 USD digital credit to be used on ************************** for the inconvenience, which the consumer accepted. 

  As it stands, the consumer has been issued a refund check in the amount of $40 to the addresses provided by the consumer, as well as a $60 digital credit code for the wait and inconvenience. We appreciate the consumers patience and understanding and encourage them to reach out to BISSELL directly for any further questions or concerns. 

• Initial Complaint

  Date:05/31/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello, my order ********* did not come in from Bissell and we looked everywhere for it Please advise as we were supposed to get a refund issued by Yadiell for the issue;

  Business Response

  Date: 06/02/2025

  After receiving the Better Business Bureau complaint, BISSELL confirmed with the ****************************** that the consumer's full refund was completed today, 6/2/25, for order # *********, in the amount of $108.86. 

  The refund should reflect in the consumers account within 5-7 business days. 

  As it stands, the consumer has been refunded in full for their order. We ask the consumer to please allow 5-7 business days to confirm receipt of their refund in their account. We appreciate the consumers patience and understanding and encourage them to contact us directly if they have any further issues.

  Customer Answer

  Date: 06/02/2025

   
  Complaint: 23402436
  
  I am rejecting this response because:

  I will wait until the refund is processed then I will consider the problem resolved;

  Sincerely,
  
  ****** *****

• Initial Complaint

  Date:05/30/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 08/06/2023 I purchased a Bissell Cleanview Pet Slim Cordless Vacuum with a two year warranty. I sent in the warranty. The sweepers battery is now dead. I contacted the company and was told one they would replace the battery, second ****** said they do not have that model no more they would replace the sweeper, another one wanted the original receipt, I showed them the Boscov,s bill with the date and item which said sweeper on it. Then they told me tocall Boscovs which I did they are not going to keep peoples transactions on file.Third ****** said they do not keep the warranties, I said why then do you ask people to send them in, another ****** they would send me a new charger to see if that would work if not let them no. Well it did work. I sent pictures of the lights flashing on the sweeper which told you itwas the battery, When I contacted them again after many emails back and forth I was told by ****** at customer care they would not honor the warranty but they would let me purchase a new one for $70.55.

  Business Response

  Date: 06/06/2025

  After receiving the Better Business Bureau complaint, BISSELL contacted the consumer on 6/3/25 via email. We then apologized for their experience and offered a concession replacement machine, to which the consumer agreed.
  
  As it stands BISSELL has provided a pre-paid return label for their original machine ****** Tracking ************) and a replacement machine (RA *********). We encourage the consumer to contact BISSELL directly if they have any other concerns. BISSELL feels we have acted fairly to resolve this consumers concern and consider this case closed.

  Customer Answer

  Date: 06/06/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ****

• Initial Complaint

  Date:05/28/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a Hydrosteam revolution through ****** which is a direct ship from Bissell. It is 15 days past the order and not only have they not shipped it they refuse to provide any date at all when it would have shipped. Customer support is not existent as they say they is no way to look up the order even though they had to ship it to me. I cant even cancel the order without them responding which they dont to ****** and I cant do it because they claim they cant look it up. Now Im out of the sale because they ended and I cant get what I had originally ordered and attempted to cancel today. Its false advertising to say something is in stock and delivered by a certain date and you dont have it at all. I would have gotten something else.

  Business Response

  Date: 06/02/2025

  After receiving the Better Business Bureau complaint, BISSELL contacted our *********************** to ensure the consumers order ships out immediately. We confirmed the order shipped on 5/29/25, under ***** tracking number 79737643006 and has since been delivered to the consumer. BISSELL also provided the consumer a complimentary bottle of formula for the inconvenience.

  As it stands, BISSELL confirmed the consumer's order delivered on 5/21/25 to their home address, via ***** tracking number 79737643006. We apologize for the inconvenience and encourage the consumer to contact us directly if anything further is needed.

   

  Customer Answer

  Date: 06/02/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *** *********