Complaints

This profile includes complaints for Newton Group's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Newton Group

  250 Monroe Ave NW STE 400 PMB 6026 Grand Rapids, MI 49503-2293

  
• 

  Newton Group Transfers

  1811 S Alma School Rd Ste 225 Mesa, AZ 85210

  
• 

  Newton Group

  1750 E Northrop Blvd Ste 170 Chandler, AZ 85286-1742

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/20/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have two fully paid time shares at Exploria Resorts in Poconos, **. I am advanced in age and no longer have use for it. I researched and found Newton Group Timeshare Exit located at ******************************************************************************. I used them because they have an impressive booklet and BBB gave them 5 stars. September 2021, they took my case and I paid them *****. Since then, they have shown no results in accomplishing this exit. In July of 2022 they referred my case to their broker Timely Acquisition. I had an agent named ***********************. In September of 2022, I sent her copies of documents she requested. Nov 18, 2022 I emailed her to check on my case and my email was blocked. I tried calling and got nothing. I even called Timelys main number, left a message and still no response. I then returned to the Newton Group. November 28,2022 I emailed them about my situation. I was informed they will process my email in the order it was received. Here it is January 2023 and I have not heard anything from the Newton Group. January 11, 2022 I called ************************* who is the inventory assistant manager, I left a message and still nothing. Are you able to help me and tell me what else can be done for my situation. Thank you.

  

  Business Response

  Date: 02/17/2023

  Newton Group originally retained legal representation for Customer *************************** in January 2022. In an effort to expedite the exits of her two properties, we received notification from her attorney that she would like to move forward with an option presented in July 2022. We informed **************** that needed additional documents or information could be requested. They received everything needed from **************** in October 2022. They have communication with **************** has happened several times since then. As of 2/4/23, **************** has been sent the transfer packets for both of her timeshare ownerships, and the transfer packets have not been received back from ****************.

• Initial Complaint

  Date:01/17/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company is nothing but a scam that takes every effort to sound legitimate and that they can help. They claimed to be able to get ** out from our timeshares with **************** Vacations - for a cost of $11,000 which needed to be paid up front. We couldnt afford timeshare payments and were needing a way out so we borrowed money to be able to hire Newton Group. Newton has done nothing to get us out from the timeshares and then hired their internal law firm DC Law - which is full of alleged attorneys who do nothing either, except send an occasional letter to the timeshare. I received a call from 3 different states attorney general who all advised this is a scam and Newton can not do anything, nor can DC Law do anything to get anyone out from a timeshare. The only acceptable resolution in this matter is a full refund so we can pay back our family we borrowed from to get this done along with no further contact from Newton or DC Law and any of its agents. Its sad they continue to scam consumers, as when you try to contact them you either dont get a response or a canned response that they are working on it and could take up to two years. Our $11,000 needs to be refunded immediately.

  

  Business Response

  Date: 02/17/2023

  
  Customer ******************* only recently hired ********************. On 07/01/22, ************** was presented with an exit option in which he declined for both of his timeshare ownerships. Moving forward, customer ************** chose to work with our partner law firm. With the declined offer of expediting his timeshare exit, Our partner law firm has and will continue to provide legal advice regarding helping ************** with his unwanted timeshare. Our contract with ************** states that we cannot guarantee a timeframe but the law firm is working as quickly as circumstances allow.
  
  

  Customer Answer

  Date: 02/20/2023

   
  Complaint: 18828029
  
  I am rejecting this response because:

  ****** attorney general has advised company is a fraud and they have already proven to be such.  Their law firm barely returns calls and extremely unprofessional- definitely doesnt have consumer/client interests at heart. **** told multiple times dont contact us we will contact you when we know something.  Holiday ******** Vacations also states they have not been contacted by DC Law.  Dishonest from the beginning as it appears they are content to just take peoples money and act like they are doing things to resolve the issues.

  Newtons exit option was to pay the balances in full- what kind of joke is that? Its a shame these companies are permitted to continue operations  

  
  Sincerely,
  
  *******************

  

  Business Response

  Date: 11/02/2023

  Their Newton Group account manager contacted the client and resolved the issue, leaving the client satisfied.

• Initial Complaint

  Date:01/16/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was impressed by Newton Group's better business rating and the presentation they gave. I had 2 timeshares and paid almost $7,000 to the Newton Group. This was back in September of 2020. The first timeshare transfer happened fairly well. The second one has become an ongoing debacle. The first person that the transfer company you selected tried to transfer the time share to, did not even have a valid drivers license. The second person they worked with actually had the property transferred to them. That changed quickly when it was transferred back to me because that person owed fees on other properties that they owned. After this happened your company told me that the transfer company was working on it. I was told not to talk with the timeshare company and not to pay any more fees. I have call the Newton group repeatedly for two years now and The Newton Group tells me every time the same thing "THAT THEY ARE WAITING ON A RESPONSE FROM THE TRANSFER COMPANY" I have also been told they will call me with the statis and no calls are received. I had asked for the lawyer they say is available to represent me to get involved at the suggestion of one of there representatives, and was surprised that this request was just forgotten. Now I am behind on condo fees for 2 years. I am concerned about this effecting my credit rating.I feel the Newton Group is not doing anything to complete this transfer and has put me into unneeded debt.I am concerned about my credit rating being effected.

  

  Business Response

  Date: 11/02/2023

  The client is in possession of two timeshares, although one of them has been transferred. For the second property and do to unforeseen circumstances, the client was referred to **************, where a personal attorney was retained at no additional expense. Their assigned attorney is currently working to resolve the issue and remains in communication with the client throughout the process.

• Initial Complaint

  Date:11/14/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  April 2022 I paid them ****** for reaolving my vacation village property and Diamond resorts.I withdrew the diamond resorts property as I was old it would cost more. aabout 6 weeks into the contract. I was not refunded any money.I have hear nothing from this company since paying them.

  

  Business Response

  Date: 11/29/2022

  Currently, we are in contact with this customer and are working to resolve any grievances she may have.