Business ProfileforAvalon Roofing and Exteriors

On February 2nd, 2017, Avalon installed a new roof at my residence. This install included replacing/installing complete flashing around the chimney and a 10 year warranty. The week of May 11th my neighbor brought me a piece of triangular black metal which I determined came from the chimney flashing by flying a drone over my roof. I believe it was that same week or the next that i went to the Avalon office on Division to discuss getting the flashing repaired. I was very polite and did inquire a number of times to ************************* if this would be covered under the warranty (which they verified I had). I was still professional and polite. I showed ***** a picture of the flashing and she stated that was not right and upon inspection it should be covered under the warranty. I also asked about potential water damage ***** said it would need to be looked at and that she would contact me to set up a time to have someone come out and inspect the roof and go into my attic to check for water damage. I thanked her several times before I left because I was relieved it would most likely be covered under warranty. On Tuesday May 23rd I received a VM from *** at Avalon. I returned the call shortly after receiving it and was greeted with immediate hostility towards me from ***. *** started with that they had sent the person who installed the roof out to inspect it (I believe this to be a major conflict of interest someone else should have inspected it). I was given no notice that they were coming so I was not home and no one inspected the attic as I was told someone would. I consider this to be trespassing because I gave no permission to enter my property or get on my roof without my presence. Again I was told I would get advance notice of a scheduled appointment and that someone would inspect my attic which obviously did not happen. *** continued to berate me in a loud tone and continually stated " there is no way we would ever leave it like that YOU hired someone to repair the chimney and that they tore up the flashing" I repeatedly told her this was not true and no one worked on the chimney or roof but them but this was in vain because she continued to try to argue with me telling me what I did. I asked her if she was calling me a liar to which she replied "yes, yes I am". *** also said that I was rude to ***** and asked about the warranty in a "forceful" manner which is completely false. I have NEVER been treated with so much disdain and disrespect as I have been treated by Avalon. I asked to speak to the owner and she said she would have a manager contact me. That same day I received a VM from *******************. I called him back that same day and left him several VM's later asking for a civil resolution to this situation. I was again respectful and to the point. I finally called the main number the week of 6-8-23 and spoke with a very nice gentleman named *********************************. I gave him a brief synapses of the situation and that *** was not returning my calls. I told him I really needed to speak with him regarding this incident. He said he completely understood and that he would help. He put me on hold a couple times while he tried to contact *** on his cell phone to no avail. ******* stated he would ensure that *** got the message and that he would call me. *** finally called and left a brief message on 6-12-23. I am finished attempting to work with Avalon directly. I had a certified professional inspect the flashing and he put in writing stating that the flashing was never completed so this is no longer a warranty issue but it is the fact they never completed the work they were paid to do. He also said it was obvious that no repair work had been done to the chimney in a very long time. The inspector and the owner are willing to testify in court to that fact if that is where this ends up. I also received a quote from them to install the flashing properly. I no longer trust Avalon in any way and do not want them on my property again. I would like ********************** to do the work and for Avalon to pay for it.