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Find a Location

Tony Betten & Sons Ford has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    Business ProfileforTony Betten & Sons Ford

    New Car Dealers
    BBB accredited business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    3 complaints closed in last 3 years

    2 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 2/3/1984

    Years in Business: 62

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    Tony Betten & Sons Ford Inc states they offer car sales and auto repair

    Business Details

    Location of This Business
    3839 Plainfield Ave NE, Grand Rapids, MI 49525-2405
    BBB File Opened:
    1/1/1980
    Years in Business:
    62
    Business Started:
    1/1/1962
    Business Started Locally:
    1/1/1962
    Business Incorporated:
    9/6/1962
    Accredited Since:
    2/3/1984
    Type of Entity:
    Corporation
    Alternate Business Name
    • Tony Betten & Sons Ford, Inc.
    Hours of Operation

    Primary

    M:
    9:00 AM - 8:00 PM
    T:
    9:00 AM - 6:00 PM
    W:
    9:00 AM - 8:00 PM
    Th:
    9:00 AM - 6:00 PM
    F:
    9:00 AM - 6:00 PM
    Sa:
    9:00 AM - 3:00 PM
    Su:
    Closed

    Service

    M:
    8:00 AM - 7:30 PM
    T:
    8:00 AM - 6:00 PM
    W:
    8:00 AM - 7:30 PM
    Th:
    8:00 AM - 6:00 PM
    F:
    8:00 AM - 6:00 PM
    Sa:
    8:00 AM - 3:00 PM
    Su:
    Closed

    Parts

    M:
    7:30 AM - 7:30 PM
    T:
    7:30 AM - 5:30 PM
    W:
    7:30 AM - 7:30 PM
    Th:
    7:30 AM - 5:30 PM
    F:
    7:30 AM - 5:30 PM
    Sa:
    8:00 AM - 2:30 PM
    Su:
    Closed
    Contact Information

    Principal

    • Tracy Barton, Office Administrator

    Customer Contact

    • Mr. Glenn Betten, President
    • Mr. Jerry Betten, Vice President
    • Tracy Barton, Office Administrator

    Industry Tip

    BBB Tip: Buying a new car

    Customer Complaints

    3 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    09/12/2023

    Complaint Type:
    Service or Repair Issues
    Status:
    Resolved
    I purchased a NEW F-150 from this dealership in September of 2019. Earlier this same year when this dealership took delivery of the vehicle in February they chose to "upgrade" it with a 6 inch lift, 35 inch wheels and tires among a few other things. They chose to take it to an aftermarket facility with a poor reputation to get the best deal for themselves apparently. Several months later in August, I buy the vehicle NEW on the lot. Beautiful truck but there were problems right from the start. Issues that this dealership was not going to own up to and since the aftermarket company had closed their doors, it was easy for the owner **** and the entire team at this location to wipe their hands clean and tell me it's my problem to resolve. Back in ****************************************************** ***********, ** to repair the defects from the original incorrect installation process. Now here it is 2023 and the truck has less than 35k miles on it and I am stuck with a bill at a dealership in ********* because the faulty parts are covered under the current drivetrain warranty BUT **** Betten changed the original vehicle so therefore the warranty on these parts is not granted because it is once again the fault of the aftermarket installation. $3,322.35 in parts and labor from a dealership that I didn't even buy the vehicle from. The dealership in ********* reduced the pricing and even contacted this dealership to have them own up at least some of the cost since they were the ones who changed the vehicle. **** Betten told the oldest **** dealership in the world that they were not going to pay anything on this bill. A bill that **** would have covered the entire cost on had **** Betten not changed the vehicle, unknowingly voiding the warranty and they themselves not standing by what they had done.
    Read More

    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Abdennor Y

    1 star

    03/09/2023

    I have bought a ford focus from this dealer and ended up being a junk. Transmission and engine problems. Huge rip off!!

    Tony Betten & Sons Ford Response

    03/10/2023

    Hello ****. My name is Ryan - Customer Service Manager with Tony Betten Ford. We are disheartened to see your review but completely understand your feelings towards Ford Motor Company. The Ford Focus had a long history of problems throughout the years of 2012 to 2014. Ford understands this and issued several recalls for these problems. In pulling your records I show you purchased this vehicle in 2017 but you are just letting us know 6 years later? Your service records indicate you have only been in our service department for oil changes so you must have had transmission work done at a different shop? You may be eligible for reimbursement so if you bring in your receipts we can submit a case to Ford Motor Company and try and get your money back. Give us a call Abdennor and ask for our service department if you have questions, or reach out to me at my contact info below. Talk soon *****. At your service, Ryan G.  Customer Service Manager Tony Betten and Sons Ford Ph: 616.447.4507 Em: [email protected]

    Local BBB

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