Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/03/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered an item on StockX with an initial extended shipping window of a week from purchase. I contacted StockX to cancel the order because they extended the window another week around the time the first week ended. They assured me that if the seller didn't make the initial shipment within the window, they would be able to cancel the order by contacting them a day after the first window closed. I contacted the company a day after the window closed, and they didn't honor the cancellation as a new seller had requested an extension to ship. I'm still waiting for the product to ship out. Because of this, I won't have the product in time and will miss other opportunities to purchase the item and have it here now. The last customer service representative gave me an 'I don't care' attitude, and I was unable to speak with management. I let them know that I would dispute this order with my card company and threaten that they may suspend my account. I filed the dispute anyway, as I don't plan to spend money with the company again. The company isn't respecting communication from its own agents to customers. At this point, it feels like they are holding customers' funds until they can find sellers who actually have the product on ***** very dishonest platform.

  

  Business Response

  Date: 07/17/2025

  Hi ******, 

  We're sorry to hear that your order #******** Jordan 10 Retro OG Steel (SIZE: 10.5) was taking longer than expected to receive and that your communication with **************** wasn't smooth. It is never our intention to make your experience with us difficult, and we apologize for the confusion and frustration caused. 

  It looks like due to the confusion caused by previous agents, we granted you an exception to return the item for a full refund. Your item was received and your refund was sent on 7/14/25. Please note that it may take 3-5 business days to receive your refund depending on your financial institution. We sincerely apologize for the inconvenience this has caused. 

  As a reminder, orders have an estimated delivery of 5-12 business days. If there is something wrong with the original sellers item (didn't ship in time, didn't pass verification, etc.), we will attempt to link you to a new seller at no new cost and this should not extend the estimated delivery timeframe. If you would like to receive your item sooner, we recommend trying our Xpress Ship option. When choosing Xpress Ship, you will find two shipping options - fast delivery with no additional shipping costs, and an expedited service for 3 business day delivery with an additional shipping cost for North American and European customers. Just look for the rocket icon next to the product. You can find more information here: ****************************************************************

  If you have any other questions, please contact us via our contact form here: *******************************************. Thank you. 

   

   

• Initial Complaint

  Date:07/02/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased sneakers for my husband as an anniversary gift. He had them for a few months and decided to wear them. Well before we could leave the house the soles started falling apart. We took the sneakers to a shoe repair shop and was told the sneakers are dry rotted and can not be fixed. The shoes are supposed to be throughly inspected prior to shipping them to a customer and apparently that wasnt done.

  

  Business Response

  Date: 07/17/2025

  Hi ******, 

  We're sorry to hear that your order #******** Nike ***** II Black Royal (SIZE: 11) which you purchased for your husband fell apart after only just wearing them. We understand how disappointing this must have been and we're sorry the item wasn't what was expected. 

  Unfortunately, you must reach out to us within *************************************** the condition that it was delivered, and the StockX tag must be attached in order to be eligible for our StockX Buyer Promise full refund. This information can be found in our FAQ: *****************************************************************************************

  Please also note that this sneaker was released on 10/01/2008 which can be found in the product details of the product page. StockX takes item age into consideration when verifying it at our center. For items that are five years out from their release, StockX does allow for a certain amount of yellowing and aging, and warns that shoes this old may have structural weaknesses and a lack of durability, and should be worn at your own risk. This information can also be found in our FAQ: *******************************************************************************************************************************

  Depending on other factors such as how the item is stored and if the item is not regularly used, it may be more susceptible to sole separation and disintegration as well. 

  We understand that this is not the desired resolution, but we hope we were able to clarify our return policy and the risk of wearing older model sneakers. If you have any other questions, please reach out to us via our contact form here: *******************************************. Thank you. 

  Customer Answer

  Date: 07/17/2025

  [A default letter is provided here which indicates your rejection of the business's response. 
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this response appear below:
  
  [You must provide details of why you are not satisfied with this resolution. Please type details here:] I am not satisfied with this decision as the sneaker cost twice the amount that it would've sold for in a regular shoe store. Also, I ordered the shoe when I saw it was available in my husband's size as I had been looking for the sneaker for some time. Yes, I ordered the sneaker months ahead of our anniversary which is normal to do. I had no idea the sneaker was from 2008, had I known that I wouldn't have purchased it and or would have thoroughly inspected the shoe myself. When I received the sneaker, I did make sure the shoe was the size it was supposed to be and I placed them back in the box. Once my husband got dressed June 21, 2025 for us to go out for our anniversary is when everything happen. As he was walking "I said babe it looks like that shoe is lifting" he says what you mean, and I said the sole looks like it's lifting so he took the shoe off and the sole was certainly not connected fully to the shoe, not only just the back bottom but the sides of the shoe had caked up glue where it looks as though someone has tried to glue the side of the sole back. Which I didn't see that part when I received the shoe and we also didn't realize the other shoe in fact was the same way until we looked at it carefully and to our surprise the exact same thing. Due to having the shoe for a couple months, we took the shoe to a shoe repair shop and was told the shoe was dry rotted and cannot be repaired. He showed me how the glue that was on the shoe was old and stale and was coming right off and there was a lot of white caulk under the soles. I understand there is a policy but given how the shoe was when our anniversary did come, and I gave him the shoe if it was visible for us then it was visible when the shoe arrived for StockX to inspect the shoe. The reason to pay additional money for a shoe is because the shoe isn't sold in the regular shoe store and or they don't have your size. I would not have paid $340 for a shoe that was from 2008. There was nothing that indicated the shoe was from 2008. I've been buying from StockX for a few years and never had any issues until this purchase. The shoe being 17 years old should've been inspected more closer and thoroughly given how long the shoe has been made as I didn't know that when I ordered. I am not satisfied nor happy to have to pay $340 for a sneaker that is dry rotted. Times are hard and that is not a small amount of money for a sneaker. My husband had been talking about that sneaker, and I wanted to surprise him, so I purchased them as soon as I saw they were his size. This shoe was dry rotted and old prior to me receiving the shoe. I actually had to place a bid on the shoe $265.00 on 1/28/2025 and the description does not state the show was from 2008 and that it could have blemishes etc. given it being so old. the description listed says Condition: New, StockX Verified. If this was done, then you would have not sent the shoe out. Attached are the emails that were sent regarding this order, nowhere does it state the age of the shoe, and it states the shoe is New and that was not the case because if they shoe was new then it shouldn't be dry rotted. I do not understand how I would know to look at when a shoe came out nor did I think I would be receiving a shoe from 2008. That along would have made me skeptical about purchasing. Trying to make my husband happy and surprise him paying all that money for a sneaker that he cannot even wear, and you all are trying to make me responsible for negligence on your verifying team department. I am asking for a full refund as if this was you in the same situation you would be ****** and feel how I feel. This is not fair and if a shoe is this old it should state that and let you know the shoe could have defects blemishes etc. and in this case it didn't so I feel regardless of how long I had the shoe, the shoe was never worn by my husband other than him putting them on in the house when we were heading out for our anniversary. The shoe was kept in my bedroom closet along with all my shoes and even if I held the shoe for a couple months before giving them to my husband there should be no way the shoe could've gotten dry rotted.

  Fw:  Your Bid Is Live! **** ***** II Black Royal
  External
  Inbox
  
  
  
  
  ****** *****
  11:12?AM (52 minutes ago)
  
  to me
  
  
  
  
  
  
  
  
  
  
  
  Sent from Yahoo Mail for iPhone
  
  Begin forwarded message:
  
  On Tuesday, January 28, 2025, 3:26 PM, StockX <****************************************************> wrote:
  
  
  
  Remember, when your Bid matches an Ask, the item is yours...
  
  Your Bid Is Live!
  **** ***** II Black Royal
  Your Bid Amount
  $265.00
  **** ***** II Black Royal
  
  Style ID: **********
  
  US M 11
  
  Condition: New, StockX Verified
  
  Highest Bid: $265 Lowest Ask: --
  
  Your Bid Expiration: February 27, 2025
  Your Bid: $265.00
  Sales Tax: $17.71
  Processing Fee: $15.24
  Shipping: $14.95
  
  Total Payment $312.90*
  View Bid
  *All applicable duties and VAT are included in the total price of this item.
  Thank you for placing a Bid on our marketplace. We'll send you updates on other Bids and lower Asks for this item should you ever want to adjust. Remember, the quickest way to get your hands on this is to just to Buy Now.
  Frequently Asked Questions
  How do I buy on StockX?
  Can I cancel my Bid?
  Give the gift that always fits.
  Purchase a StockX gift card.
  Buy Now
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  2025 StockX. All Rights Reserved.
  The sender of this email is StockX located at **********************************************************************************************
  
  
  
  
  
  
  
  
  
  

   

  Fw:  Order Verified & Shipped: **** ***** II Black Royal
  External
  Inbox
  
  
  
  
  ****** *****
  11:46?AM (17 minutes ago)
  
  to me
  
  
  
  
  
  
  
  
  
  
  
  Sent from Yahoo Mail for iPhone
  
  Begin forwarded message:
  
  On Tuesday, March 4, 2025, 8:53 PM, StockX <****************************************************> wrote:
  
  
  Your order has been verified and shipped to you!
  
  Ordered
  Shipped to StockX
  Arrived at StockX
  Verified + Shipped
  Delivered
  Order Verified & Shipped!
  Estimated Arrival:
  March 4, 2025 - March 13, 2025
  
  Track Your Order
  **** ***** II Black Royal
  
  Style ID: **********
  
  US M 11
  
  Condition: New, StockX Verified
  
  Order number: 72972978-72872737
  
  Purchase Price: $290.00
  Sales Tax: $19.30
  Processing Fee: $16.68
  Shipping: $14.95
  
  Total Payment $340.93*
  View Order
  *All applicable duties and VAT are included in the total price of this item.
  It's time to get excited! Your StockX purchase has officially passed verification and is getting shipped to you ASAP. Check out here for up-to-date tracking information.
  Frequently Asked Questions
  Can I cancel my purchase?
  What happens if my item gets lost or damaged while buying on StockX?
  Email Settings 
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  2025 StockX. All Rights Reserved.
  The sender of this email is StockX located at **********************************************************************************************
  

  Regards,
  
  ****** *****

• Initial Complaint

  Date:06/28/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello. I am not happy with the jacket I received because there are many scuffs and scratches on the lining and hem. I want to return the jacket because the StockX tag was pulled when I opened the package and the string broke, so you rejected my return and only offered me a discount code. This is my first time buying and completing an order here. I want to say that I dont want to continue buying and using this account, so the discount code is really useless to me, but customer service directly offered me a partial refund of $20 without my consent. I dont know why but this is not what I want. If you cant increase the partial refund amount, then my request is that you still apply for a return for me again. If you still cant agree to let me return it, then I can only wear this defective item by myself. Is that right? I think I definitely cant accept it. But I really dont need a discount code, and I dont want to continue to entangle this matter. I think a partial refund of $50 should be reasonable. Can you directly provide a partial refund of $50 for my order? I would appreciate it!

  

  Business Response

  Date: 07/11/2025

  Hi there,

  We understand you would like to return the jacket you received or be issued an additional partial refund.

  Once the StockX verification tag has been removed from the item, it is no longer eligible for return, as we have to be able to verify the item is the same what we shipped.

  *********************************************************************************************

  We are seeing that a discount code and a partial refund have already been provided to you for this order. At this time we are not willing to proceed with providing any additional compensation for this item or a return. You are welcome to relist it to sell back onto the platform if you no longer want to keep it.

  *******************************************************************************************************

  Best regards,

  StockX

  Customer Answer

  Date: 07/11/2025

  [A default letter is provided here which indicates your rejection of the business's response. 
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this response appear below:
  
  [You must provide details of why you are not satisfied with this resolution. Please type details here:]

  Hello

   Thank you for your reply.

  Please help me apply for a return with the professional team again. Although the StockX verification label fell off when it was pulled, if I return the item, you can verify it again and refund me after your verification. I can ensure that the product is 100% new and authentic, but I really cannot accept the defects on the jacket. I will send you the pictures again. I dont need your refund and discount code. I can refund you $20. I just want to let me return the item. Thank you!

  
  Regards,
  
  ** **

• Initial Complaint

  Date:06/24/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a UK resident and seller filing a complaint against StockX for unfair business practices regarding order ********. StockX rejected my brand-new, authentic shoe as inauthentic and used, citing a single image of a dirty sole as their only evidence, preventing its sale and shipment to the buyer. I disputed the used claim, as minor marks, dirt, or light scuffs on the sole are common in new shoes due to manufacturing, packaging, handling, or shipping and do not indicate functional wear like significant tread abrasion, deep scratches.Despite my requests, StockX failed to provide detailed inspection notes, additional photos, or specific criteria for the inauthenticity claim they first provided. They closed my support chats multiple times, including after escalation to a dedicated specialist team, who stated the decision will not change without further evidence. This lack of transparency and refusal to reconsider violates StockXs commitment to rigorous verification and fair practices, as well as UK consumer expectations for fair treatment in international *************** a UK resident with the postcode SS9 4BY I used a ZIP code ***** to bypass the BBB forms error, as it does not accept UK postcodes. Please use my UK address ********************** for correspondence. I have attached all images below. I request that StockX re-inspect the shoe by an independent verifier to confirm its authenticity and new condition, allowing it to be verified and sold to the buyer as originally intended. I also request detailed inspection notes and additional photos to substantiate their claims, ensuring transparency.

  

  Business Response

  Date: 07/18/2025

  Hi Zeshan, 

  We're sorry to hear that your recent sale, order #******** Jordan 4 **************** Blue (SIZE: 8.5) was cancelled due to failing our verification process. We understand you sold this item with the best intentions. We hope you understand that it is never our intention to make your experience with us difficult. As you may know, we found a **** on the outsole of one of the sneakers that we deemed did not pass our verification standards. Our verification department is staffed by verification experts with a wide knowledge of expertise in each of the products we handle, who carefully verify each item. We strive to maintain our expertise through regular training and exposure to the latest information in the industry. Please note that we do make our best attempt to remove any scuffs or stains from items, because we do want to try and help you, the seller, complete the sale. Unfortunately, we were unable to remove the ****, and therefore it did not pass this time. We stand behind our verification experts decision, and therefore, we are unable to move forward with a second verification. We apologize for the inconvenience.

  We see that an agent has refunded the penalty fee to you this time as an exception for a better customer experience. Please note that we may not be able to make the same exception again. You are always welcome to reach out to our **************** prior to sale with detailed photos of the item so that our verification experts can make a judgement on whether the item is likely to pass. Please note though that the final judgement cannot be made until the item is in the hands of a verification expert, but we do find that this pre-verification can be helpful for some sellers who are unsure if their item will pass. We understand that this was not the desired outcome you had hoped for, but we hope this helps provide clarification behind our verification process. If you have any other questions, please contact us via our contact form here: *******************************************. Thank you. 

  Customer Answer

  Date: 07/18/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

  Regards,

  ****** *****

• Initial Complaint

  Date:06/23/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a Lego set and when I opened it there were bags and junk inside instead of the Lego set I paid for.

  

  Business Response

  Date: 07/07/2025

  Hi *******,

  We're sorry to hear about your purchase for the LEGO ****** Pirates of the Caribbean Dead Man Tell No Tales Silent **** Set *****. It's certainly not ideal when your package has been tampered with in route to you. We do see that our customer support team was able to get a return opened on this order and you should be refunded in full soon.

  Again we apologize for this happening to you. If you have any additional questions regarding your return, feel free to follow up with our support team.

  Best Regards,

  StockX

• Initial Complaint

  Date:06/23/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear StockX Support,I am writing to formally dispute the authenticity of the Bottega Veneta wallet I received through your platform. After a thorough inspection and comparison with both *************** official website and an authentic item I personally purchased from their *** boutique, it is clear that the wallet you sent me is counterfeit.Key Issues ********************* Discrepancies:The authentic wallet, as shown on Bottegas website, features matching triangular zipper pulls made of the same metal alloy on both the interior and exterior zippers.The wallet I received has an inconsistent inner zipper made of a different, cheaper alloy with a square notch cutout, which Bottega does not use.2.Material and Lining Quality:Bottega Veneta wallets are crafted from genuine calfskin and feature a leather-lined interior.The wallet I received is made of a manmade material with a felt-like lining, which is entirely inconsistent with Bottegas materials and ********************** Inconsistencies:The leather on the counterfeit wallet has a plastic-like texture, unlike the supple and naturally grained leather Bottega is known for.

  

  Business Response

  Date: 07/07/2025

  Hi there,
  
  We're sorry to hear about your recent purchase for the Bottega Veneta Wallet Cassette Zip Black. It's certainly not ideal when the item we send you does not meet your expected standards. We do see that our customer support team was able to get a return opened on this order and a full refund was issued to you on June 27th.
  
  Again we apologize for this happening to you. If you have any additional questions regarding your return or refund, feel free to follow up with our support team.
  
  Best Regards,
  
  StockX

• Initial Complaint

  Date:06/20/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I sold an item using StockXs authentication services on 6/6 for $175, $150 is due to me after fees. The item arrived at their GA warehouse on 6/9. I reached out on 6/10 as they had not received my package 18 hours after *** timestamped delivery and the *** updated the order status to received. I did not hear anything from them prompting me to reach out again on 6/16 for an update, I was told I would have one by 6/19. I reached out on 6/19 only to be told there are no Authenticators working for Juneteenth and they would know 6/20. I reached out again today 6/20 only to be told they did not have an answer and needed another 3-5 business days. At this point they have had my item since June 9th 3pm and have not been able to verify the items authenticity for 10+ days. I know the item is genuine and in new condition as it was ordered by me direct from the manufacturer and I have pre-packaged photos. I am beginning to believe they have lost my item or something malicious has occurred as my past experience with this service has been a 2 day turn around.

  

  Business Response

  Date: 07/15/2025

  Hi ***********, 

  We apologize that the verification process for your sale, order #******** Pop Mart Labubu The Monsters Tasty Macarons Chestnut Cocoa Vinyl Plush Pendant was taking longer than usual. It is never our intention to make your experience with us difficult. We are experiencing a higher volume of ****** products that require a more complex verification and may take longer than other items to verify. We sincerely apologize that this verification wasn't as quick as expected. Unfortunately, your item did not pass verification this time due to variances and inconsistencies with the build and labels compared to retail models. Please note that we do not accept online purchase receipts in order to pass verification or conduct a 2nd verification. We understand that this was not the outcome you expected, and we apologize that we were unable to provide you with a more desirable outcome this time. Please note that you were not charged a penalty fee since this was your first failed sale. If you are ever unsure about the condition of an item prior to sale, you are always welcome to send us detailed photos prior to sale and we will have a verification expert check to see if the item will likely pass. If you have any other questions, please don't hesitate to reach out to us via our contact form here: *******************************************. Thank you. 

  Customer Answer

  Date: 07/20/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

  Regards,

  *********** *****

• Initial Complaint

  Date:06/20/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I sold an item on StockX and shipped it using the prepaid shipping label they provided. The tracking number 1Z45085V9000511048 shows the package was delivered to StockXs warehouse on 06/02/2025, 9:37 A.M.. Despite this, StockX claims they never received the item and refuses to pay me my $999 payout. I have provided all requested documentation, proof of drop off, and proof of delivery to StockX support, but they continue to deny payment.I fulfilled all of my obligations as a seller by using their label and following their instructions. Under standard shipping and commercial law, once the package is delivered to the recipients designated address, the risk of loss is no longer my responsibility. I am requesting that StockX honor their agreement and issue my $999 payout.Desired resolution: Immediate payment of the $999 owed to me as confirmed by the sale and shipment delivery.

  

  Business Response

  Date: 07/15/2025

  Hi ****, 

  We're sorry to hear that you are experiencing difficulties with your sale, order #******** FC Barcelona x ****** ***** Limited Edition Match Home 2024/25 Jersey Blue/Scarlet (SIZE: S) which shows delivered to our ******************* according to the tracking but wasn't received. Although rare, packages have the potential to be lost or damaged during the shipping process to StockX.
  
  For this reason we ask that all Sellers obtain a drop-off receipt and keep it until the order is complete. In the event there is an issue with your package, StockX will start an investigation with the delivery carrier to make reaching a resolution as simple as possible for you. FAQ: *****************************************************************************************************************************

  As the drop off receipt contains important details such as the drop off location, time, weight of the package, etc., we will be able to move forward with a claims process once we have this receipt. Unfortunately, without the receipt, we are unable to move forward with a claim. We understand this may not be the resolution you were hoping for, but we hope you understand. Should you have any further questions, please reach out to us via our contact form here: *******************************************. Thank you. 

  Customer Answer

  Date: 07/16/2025

  [A default letter is provided here which indicates your rejection of the business's response. 
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this response appear below:
  
  [You must provide details of why you are not satisfied with this resolution. Please type details here:]

  I was never informed that I needed to keep the drop off receipt or to obtain a drop off receipt. No where in the StockX user interface is there any information or notification about this detail. They sent me an email saying the "'payout was delayed" not that I needed to obtain a drop off receipt. By the time I realized something was wrong, I was past the deadline to obtain the drop off receipt from the *** store.

  
  Regards,
  
  **** *****

• Initial Complaint

  Date:06/17/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered these shoes from stockx this morning and I cannot verify my order on ********************** or the mobile app. When I tried to track my order it says my email is invalid and I cannot get the help center or customer service to work. Please help!

  

  Business Response

  Date: 07/11/2025

  Hi there,

  It appears this order was placed using Guest Checkout and not from your actual StockX account, which is the reason you were not able to see the order or any of its updates on your account.

  The shoes were delivered to the listed address: *********************************** on June 29th, 2025 via FedEx 882264668630

  In the future we recommend confirming you have logged into your account prior to placing an order to ensure you are able to properly track it.

  Thanks,

  StockX

• Initial Complaint

  Date:06/17/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Paid for 2 traders boxes of ******. Recieved one already opened box with al the pa ks opened as well. Poor customer service. No resolution. Purchased by my 12 year old son for his birthday and was expencting 2 boxes when we opened the shipping box to only find the one already opened box. This company does not stand behind their customer promise at all. Now I've been waiting since the 1st week of May while my bank disputes this.

  

  Business Response

  Date: 07/11/2025

  Hi there,

  We've looked into your order and previous conversations and it appears the hold up on filing a claim and getting you refunded for this was that we needed additional photos to verify your damage claim that you were not able to provide.

  In that event we are not able to move forward in the process if we can't verify that the item arrived to you damaged from the carrier.

  Best Regards,

  StockX

  Customer Answer

  Date: 07/16/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

  Regards,

  ****** ******