Reviews

Review Details

• Review fromChad R

  Date: 07/29/2025

  1 star
  I recently had an issue with a purchase through StockX where the item arrived damaged. After multiple back-and-forths, I ultimately gave up on receiving a fair resolution and let them know I was walking awaynot out of pettiness, but out of ************* their credit, the *** who ***lied on July 29th sent a message that was thoughtful, thorough, and probably the most human one I received. He acknowledged how much time, care, and patience I put into resolving the issueevery bit of documentation they could ask ****** as a fellow collector, even he agreed the outcome wasnt fair. I believe he meant it. Even if part of it was damage control, the customer service damage was, in that moment, pretty well controlled. Unfortunately, I didn't buy from StockX to send four emails just to get a decent, human, but ultimately useless response. I paid a premium to receive an item that was authentic and in the condition described, as I'm sure others do.But the actual damage? That came from the policies and limitations StockX puts on its ***s and their low standards regarding item condition. Its a shame, because the *** clearly got it, and probably wouldve handled things differently if he had the power to.That disconnect between the people working customer service and the policies theyre forced to follow is what ultimately lost them my trust. I no longer feel confident StockX will stand behind the condition of what they sell or resolve issues fairly when things inevitably go wrong.There are good people behind the scenes, but in this company theyre operating within a system that doesnt do remotely right by customers when it counts. Thats a choice the company makes. Until that changes, I cant recommend buying here.
  

  StockX

  Date: 08/05/2025

  Thank you for taking the time to share your experience. We truly appreciate your thoughtful and honest feedbackits incredibly valuable as we continue working to improve both our policies and the support we provide. Were especially glad to hear that one of our team members was able to connect with you in a meaningful way, even if the overall outcome fell short.Your insights have been shared with the appropriate teams, and we hope we can earn back your trust in the future.

• Review fromBraxton K

  Date: 07/28/2025

  1 star
  Shoes and box arrived damaged, wrong size, and they would not return or exchange.
  

  StockX

  Date: 08/05/2025

  Thank you for taking the time to provide feedback on your recent order experience. After reviewing it appears there was no mention of any box damage in your recent conversation with our support team, only that you order a size too small and wanted to return for a bigger size. As a marketplace we are not able to offer exchanges, as we do not carry an inventory of our own to exchange from like retail operations are able to do. Ordering the wrong size is not an approved return reason at this time, because that's not something at the fault of StockX. If you were shipped the wrong size from what you ordered, that would be an approvable return reason. Hopefully this adds some additional clarity to the decision that was made. Feel free to reach back out to us with any further question you have.

• Review fromLena L

  Date: 07/26/2025

  1 star
  Buyer beware I ordered a pair of shoes earlier today 7/26/25 for grandchild and decided no longer wanted Ang tried to cancel few hours later and was told buy customer service via chat that was impossible to just wait to receive then return or resell shoes on there website which is pathetic like why can I not cancel within same day few hours later on a weekend no way they shipped no shoes and cancelling a order shouldnt be this hard should be hassle free again same day few hours later shady business once before my bank card compromised on there website in the past no I did not use bank card this time Apple Pay too be sure none of the overseas fraudster dont get my card information be careful using on this site unsatisfied customer will not shop with them again.
  

  StockX

  Date: 08/05/2025

  Thank you for reaching out and sharing your feedback. I’m truly sorry to hear about your recent experience and can understand how frustrating it must have been to want to cancel an order so shortly after placing it, especially when shopping for a loved one. As a marketplace, we aim to process and confirm orders quickly so our sellers can begin preparing shipments right away. Because of this, we’re unable to cancel orders once they’ve been confirmed—even if it’s just a few hours later. We realize this policy can feel rigid, especially in situations like yours, and we’re continuously working on ways to improve the experience for our customers. While we couldn’t cancel the order, you do have the option to return it (if eligible) or resell it directly through our platform, and we’d be happy to walk you through those steps if needed. Regarding your past concerns about card security, we take those issues very seriously and appreciate you taking extra precautions. We are continuously investing in secure payment methods and data protections to keep our community safe. We genuinely value your feedback and are sorry to hear you’re considering not shopping with us again. We hope to regain your trust in the future and are here if you need anything else in the meantime.

• Review fromLeo C

  Date: 07/18/2025

  1 star
  Have sold more than 6000 items on Stockx and first time ever experiencing such shady stuff.Shipment ID S-******0640 that contains 9 order were shipped on time at 7/7 in the morning and 4 orders got cancelled already on the same date, which was confirmed by customer support as a system error.Later the next day, another 2 got cancelled, which was also confirmed by customer support as system error.After chasing them for over a week with no response. They suddenly reached out today and said all the items that were impacted by their system error didn't pass their verfication and they will not be returning. How convenient?I have sold more than 20 of the same items and never had any issues. And all of the sudden after being impacted by their system error, they all couldn't pass verification.All of the items were purchased from ********* and I can supply all purchase receipts, order number/screenshot/email and credit card record. This is beyond ridiculous and shady and I have sold more than 6000 orders within this platform
  

  StockX

  Date: 07/23/2025

  Hi ***, We're sorry to hear that you sent some items only for them to be cancelled prematurely by a system error only to fail verification. First, we apologize for the premature cancellation caused by system error. We understand how confusing and frustrating this must have been for you. We also appreciate all of the successful sales you have completed on our platform. Despite this error, we did verify your items as normal and found that, due to violation of terms, these orders will remain cancelled and will not be returned. Please note that StockX cannot guarantee that your original receipt will return to you as the result of an item failing verification. StockX has no obligation to return items that do not conform to the description (including, without limitation, that the item is not new and unworn, is not the correct identified size, or does not include the original box), or are counterfeit (in which case, StockX may turn those items over to the proper authorities) at your cost. This information can be found in our FAQ, here: https://stockx.com/help/articles/what-happens-when-a-seller-breaks-the-rules. We understand this is not the outcome you had hoped for, and we apologize that we are not able to provide you with a better solution. If you have any other questions, please contact us via our contact form here: https://stockx.com/help/contact. Thank you.

• Review fromAlan P

  Date: 07/18/2025

  1 star
  I was communicating with **** from stock X and of course she never gave me her last name. I haven’t received any communication from stock X after I sent proof stock X labubu flip with me was NOT genuine. I will not be buying from stock X anymore. Below : Letter from stock X :Buyer Promise Support Request We have received your message regarding the information you provided us below. Email: maryxxxxxxxxgmail.com Country: US Order ID: 75836889 Reason: Buyer Promise Topic: Suspected Inauthentic Product Category: Collectibles Issue The flip with me Labubu had no QR code description: seal on the box. The bottom of foot print very light and not easily can see trademark. @ not clear.
  

  StockX

  Date: 07/22/2025

  Hi ***, We're sorry to hear that you're having issues requesting a return for your order. We see that the subject line of the emails you are sending are being changed from the original subject title. When replying to emails, we kindly ask that you please keep the subject line as is or the conversation will auto-close due to not being an approved subject line title. We apologize for the inconvenience. Your email has been reopened and you should be assisted shortly. If you have any other questions, please contact us via our contact form here: https://stockx.com/help/contact. Thank you.

• Review fromJeffry D

  Date: 07/15/2025

  1 star
  Placed 3 orders. Each time no product received. Different reasons given for each. 1. LOST 2. ITEM DANAGED AND NOT DELIVERABLE 3. DELIVERED BY FEDEX BUT MY SECURITY CAMERA INDICATES OTHERWISE. I did receive refund the first 2 times. Having difficulty with 3rd refund. Link provided but it doesn't work. They also want a face scan to process the claim. I don't understand where the problem for delivery is...StockX or FedEx. FedEx was not helpful at all trying to determine the issue. I believe they are working in conjunction with each other in some fashion in a scam type scenario.
  

  StockX

  Date: 07/18/2025

  Hi ******, We're sorry to hear that your orders have been consecutively cancelled for various reasons. We understand how frustrating this must be for you as you have been eagerly awaiting this item. It is never our intention to upset your or make your experience with us difficult. If the transaction is canceled, it is likely due to such circumstances as the seller not shipping the item in time, a carrier issue, or the condition of the shipped item being defective, in which we will first attempt to link you to a new seller. If this option is unavailable, the buyer will be refunded the full amount of the order. If the seller fails to complete the transaction, we may charge a penalty fee, suspend account usage, or both, to prevent a recurrence. In the even that your item is delivered to you by the carrier but not received, we first require all customers to submit a Persona identity check. If the security check is approved, we are able to move forward with the claims process. Unfortunately, without this step, we are unable to assist. We understand this might not be the desired way to move forward with filing a claim for your missing package, but we hope we were able to provide clarification on order cancellations and our claims process. We apologize for the inconvenience. If you have any other questions, please contact us via our contact form here: *******************************************. Thank you.

• Review fromJesus N

  Date: 07/08/2025

  1 star
  StockX has had my item since July 2. No payout. No return. No resolution. Their support team stopped replying. Order #********. Avoid this platform.
  

  StockX

  Date: 07/11/2025

  Hi there, we apologize for the delay you experienced while your order was under review. It does look like your order has since updated and you should have received an update regarding your verification results. Again, our apologies for the delay. Thanks.

• Review fromKatherine N

  Date: 06/28/2025

  1 star
  BEWARE OF STOCK X! I RECENTLY ORDERED THE 9 BOX SERIES OF SKULL PANDA L'IMPRESSIONNISME MADE BY POP MART. EACH BOX COMES WITH 9 BOXES AND THEY OPENED THE BIG BOX IT CAME IN AND NOT ONLY THAT, THEY GENTLY OPENED THE BOTTOM OF EACH BOX! (ALL 9 OF THEM)! THEY DID IT TO OBTAIN THE SECRET DOLL SO THEY CAN SELL IT FOR TRIPLE THE PRICE!!!!!!!!!!!THEN THEY GLUED THE BOTTOM OF THE BOX WITH SO MUCH GLUE TO ACT LIKE IT CAME AS IS. POP MART DONT PUT TOO MUCH GLUE ON THE BOTTOM OF THE BOX!!!! THEY PUT VERY LITTLE. NOT ONLY THAT, THE PLASTIC THAT COVERS THE BOX WAS TORN AND THEY PUT A STUPID 'STOCK X" VERIFICATION STICKER. THEY ARE SO DUMB THAT THEY DONT HAVE TO VERIFY EACH BOX. THE FREAKIN VERIFICATION IS ALREADY ON THE BACK OF THE BIG BOX AS WELL. SO THEY DIDNT HAVE TO OPEN THE BOX IN THE FIRST PLACE. STOCK X IS DISHONEST, AND UNETHICAL. IF YOU ARE A MEMBER OF ******** PLEASE BE PATIENT AND BUY DIRECTLY FROM THEM FOR RE-STOCKS NOT RE-SELLERS! I KNOW THEY SELL OUT FAST BUT IF YOU EVER WANT TO HAVE THE OPPORTUNITY TO GET THE SECRET, YOU WILL NEVER GET IT. I AM GOING TO REPORT THEM AT ******** ALSO. DO NOT BUY FROM STOCK X!! THEY ARE ROBBERS AND DONT CARE ABOUT THE CUSTOMER. ALSO THE PACKAGING WAS A DISASTER! STAY AWAY!!!
  

  StockX

  Date: 07/02/2025

  Hi *****,
  We're sorry to hear that the items you received were not in the condition you expected. We understand how disappointing this must have been for you. Please rest assured that our Buyer Promise provides support for Buyers should we make a mistake. In order for us to assist you, please reach out to us within ten days of receiving your item with photos of the item(s) and we will work expeditiously to resolve the issue for you. The item(s) must be unworn and in the condition that it was delivered, with the StockX verification tag still attached, in order to be eligible for our StockX Buyer Promise. You can fill out the form here: https://stockx.com/help/contact/default/BuyerPromise. We apologize for the inconvenience this has caused. If you have any other questions, please reach out to us via our contact form here: https://stockx.com/help/contact. Thank you.

• Review fromOscar C

  Date: 06/28/2025

  1 star
  I bought a pair of **** LD Waffle SF Sacai Fragment 'Blue Void' for $278.17 back in March and finally wore them for the first time todayonly for the sole to literally start falling apart. When I contacted customer service, they said there was nothing they could do and offered me a measly $20 discount on my next purchase. I was so frustrated that I told them to keep their $20 because Ill never order from them again.
  

  StockX

  Date: 07/02/2025

  Hi ****,
  We're sorry to hear that your item fell apart after one use. We understand how frustrating and disappointing this must be for you as you've only just begun to wear the item. It is never our intention to upset you or provided you with an item that did not meet your expectations. Unfortunately, in order for an item to be eligible for return, the item must be unworn with the tag attached. Please see our FAQ: https://stockx.com/help/articles/what-is-the-stockx-buyer-promise. Please also note that this item model was released in 2021. Although it has not reached the 5 year mark yet, older models may have structural weaknesses and a lack of durability. Therefore, older models should be worn at your own risk. You can find more information in our FAQ here: https://stockx.com/help/articles/what-should-i-do-if-i-have-an-issue-with-the-quality-of-my-item-after-i-receive-it. We kindly ask that you keep this mind and inspect items prior to use in order to be eligible for a possible return. We understand that this may not be the resolution you had hoped for, but we hope this clarifies our policy on returns and older model purchases. We apologize for the inconvenience. If you have any other questions, you can reach out to us via our contact form here: https://stockx.com/help/contact. Thank you.

• Review fromDanah M

  Date: 06/25/2025

  1 star
  Only reason I am leaving a 1 star review is bc it’s making me.
  Sent a labubu doll for verification to sell. Took pictures of it as I was packaging it. After a week I received an email saying my doll didn’t pass verification bc of a manufacture defect. I was confused bc I bought the doll from them earlier this year. No issues. While I had it in my possession, I never opened the box & just had it displayed in my office. Well I got the doll back today & the nose is scratched! Paint missing! I know FOR SURE I didn’t send it like this. Reached out to them only for them to say they aren’t responsible for damage during shipping. I responded saying this scratch wouldn’t have happened during shipping. It would’ve happened by someone handling the doll. On top of that you can see the scratch without opening the box from the see through window in front of the box. If the scratch was there, they wouldn’t have had to open the box as you can clearly see the paint missing. They still opened the box to take the doll out! I know they opened the box bc I kept the original StockX sticker on the seal & since I never opened it, the sticker was intact when I sent it. They sent it back with the sticker ripped. StockX can basically damage your items & claim defect on our part. Never again will I work with them! Be aware if you do decide to sell through them.
  

  StockX

  Date: 06/27/2025

  Hi *****,
  We're sorry to hear that your item didn't pass verification. We know how frustrating this must have been, especially since this was a previous purchase from StockX.
  We stand behind our verification process, but we’re happy to assist if you want our team to take another look. Please reach out to us here with the original purchase number, any relevant details, and photos you may have prior to shipment: https://stockx.com/help/contact. We apologize for the inconvenience.