ComplaintsforGeneral Motors Corporation

• Initial Complaint

  02/07/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  2021 GMC Sierra *** Dark Sky ******** 3.0 Diesel VIN ***************** Mileage : approx **** miles ****** ******************************** ********************************************* ************ ********************

  Business response

  02/25/2022

  February 25, 2022
  
  Better Business Bureau
  of ******* & Eastern ********
  Attention: Director of Mediation & Arbitration
  
  Customer: *****************************
  Reference Number: 16737772
  Service Request: 9-7293683601
  Mediation Liaison: Kharia
  
  Dear Director of Mediation & Arbitration,
  
  Thank you for your recent correspondence regarding ***************************** and concerns with their 2021 GMC Sierra ***********
  
  We have completed our review of ****** ********* situation.  General Motors has offered rental and towing reimbursement in the amount of $969.33 and they have accepted.Accordingly, GM will close its file on this matter. 
  
  We apologize for any inconvenience ***************************** may have experienced and appreciate you bringing this matter to our attention.
  
  Sincerely,
  
  Kharia
  Mediation Liaison
  General Motors
  
  
  
  
  
  
  
  
  BRCADR_ADR0018
  
  

  Customer response

  02/25/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

  Regards,

  *****************************

• Initial Complaint

  02/04/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  On January 11, 2022 an e-mail was sent to GM ******************* and other GM staff members regarding issues with two (2) Chevrolet Vehicles purchased new from our local Chevrolet Dealer, ***** Chevrolet (*******, **). Vehicle 1: '18 Chevrolet Traverse / Vin: ***************** Vehicle 2: '18 Chevrolet Cruze / Vin: ***************** Vehicle 1: had the check engine light on early on in January, it was discovered that it had a defective part, evap purge solenoid Part #: ******** as per the repair invoice. GM is ongoing issues with this vehicle and others, I referenced this service bulletin (SB) in my e-mail to **************: https://static.nhtsa.gov/odi/tsbs/2019/MC-10166236-9999.pdf; and while this has since been repaired and reimbursed by GM, I now have another issue that appears to very common with the year / make / model I currently own, the issue is dangerous one whereas the vehicle does not recognize or read that it is **** when we, when operating, are shifting the vehicle to the **** position. Today, 2/4/2021, I notified GM that we have experienced this issue and have tried on two separate occasions for a total time of approximately 30 min to shift the vehicle into park. We truly hope that we can resolve this quick before we, our family and / or anyone around the vehicle should not be able to place vehicle in park is not seriously injured and / or killed. Shift to Park SB: https://static.nhtsa.gov/odi/tsbs/2018/MC-10154985-9999.pdf Vehicle 2: has had the *** since then on and off and it has been discovered that the part is also a common issue with GM vehicles. GM and the Dealer refuse to honor remaining POWER TRAIN warranty on the vehicle citing that not all parts are covered. The notification received via ONSTAR says it is ENGINE / TRANSMISSION issue therefore should be covered. While there is no recall on either vehicle, we are simply asking GM to consider financial assistance and repair of both vehicles. I would add more text but running out of allowed space.

  Business response

  02/18/2022

  We are currently working towards a resolution, please contact us. 

  Customer response

  02/22/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved. I was waiting for their response, I was asked to contact them. I dont have a number or contact person. I had been working with a woman by the name of Kerria (Not sure if thats the correct spelling), abs she said she would get back to me. Waiting for response from her. If theres anything I need to do, please have them provide the necessary contact info. 

  Regards,

  *************************

• Initial Complaint

  02/01/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  We bought a brand new car 12/2020. It developed a leak in the floorboard. We have taken it into 2 different ** dealerships on 5 different occasions and have been given 4 different problems(sun roof, drain, not sure, windshield). When we contacted ** regarding assurances that should this water damaged car have issues as a result of this, they offered none. When we asked to have the moldy carpet replaced, we had to partially pay for the carpet replacement even though it was a factory and poorly made/inspected car. We then asked for help to trade the car in, they declined. We cannot take the car in because all of the ** dealerships we called dont want the car because it has too many service issues. Were stuck with a 75k car that we cant trade, smells like mold and have no support if issues arise as a result of the prolonged leak. Lastly, we just have to wait for it to rain and see if the issue has been fixed. Thank you.

  Business response

  02/15/2022

  February 15, 2022
  
  Better Business Bureau
  of ******* & Eastern ********
  Attention: Director of Mediation & Arbitration
  
  Customer: *************************
  Reference Number: 16697125
  Service Request: 9-7281446014
  Mediation Liaison: Kharia
  
  Dear Director of Mediation & Arbitration,
  
  Thank you for your recent correspondence regarding ************************* and concerns with their 2021 GMC Yukon XL. 
  
  We have completed our review of Emina ******** situation.  We have spoken with Commerce Chevrolet Buick and they state that they will be taking care of the customers issue with the carpet replacement. Accordingly, GM will close its file on this matter. 
  
  We apologize for any inconvenience ************************* may have experienced and appreciate you bringing this matter to our attention.
  
  Sincerely,
  
  Kharia
  Mediation Liaison
  General Motors
  
  
  
  
  
  
  
  
  BRCADR_ADR0018
  
  

  Customer response

  02/16/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

  Regards,

  *************************

• Initial Complaint

  01/27/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I put in a BBB complaint previously against GM and I had hired a Lemon Law Attorney. GM advised the attorney that they would not work with him to resolve the issue as long as I had a BBB complaint filed. The attorney ask me to remove it so that he could try to get this resolved. That has been about 6 months ago and I still don't have the problem resolved and have not heard anything from GM.I leased a 2020 Cadillac XT4 March 18, 2020 BRAND NEW from ******************* Cadillac in ***********, **. Approximately 3 months after I had the vehicle, I called ******************* and told them that I think something is wrong with my brakes. I took it into service and it was there about a week and they called and said it was ready. I ask what they found with the brakes and they said that they didn't find anything. Approximately 2 months later, I drove to ****** from ******* and the brakes were squealing very loud. I got to ****** and called ****** Cadillac and ask them to come pick it up from my daughter's house and check the brakes before I got back on the interstate. ****** kept it for about a week and they adjusted the brakes or something of that nature. I kept driving the vehicle and was constantly calling the dealership saying something is wrong with my brakes. The backup camera went completely out and they had to replace the dash cam system. In July, 2021--I was preparing to make a trip back to ****** for the fourth of July. On July 2, 2021, I was on the side of the freeway preparing to go onto the freeway but the Holy Spirit whispered not to get on the freeway--to stay on the feeder. Had I gotten on the freeway, I would not be here to tell this. A vehicle stopped in front of me and I got on the brakes ---THERE WERE NO BRAKES! A warning in the dash said "COMPLETE BRAKE FAILURE".Luckily I was able to miss the car in front of me by steering into a busy parking lot. Cadillac roadside had to come and tow the vehicle in because it had no brakes. It has been back twice after this.

  Business response

  02/02/2022

  February 2, 2022
  
  
  Better Business Bureau
  of ******* & Eastern ********
  Attention: Director of Mediation & Arbitration
  
  Customer: Deleaser Rivers
  Reference number: 16683677
  Service request: 9-7270085379
  Mediation Liaison: Kharia
  
  Dear Director of Mediation & Arbitration,
  
  Thank you for your recent correspondence regarding Deleaser Rivers.  We are sorry that they are dissatisfied with their 2020 Cadillac XT4.  Our continued success depends upon the satisfaction our customers receive from their vehicles.
  
  We are concerned when we learn that one of our customers is dissatisfied with any phase of their experience with our product.  For this reason, we would like a chance to review Deleaser Rivers concerns.  Unfortunately, our attempts to contact them have been unsuccessful. We have also sent correspondence to the address provided in their complaint.  Until Deleaser Rivers contacts us, we will be unable to provide assistance. We kindly ask that you make Deleaser Rivers aware of our repeated contact attempts.If we do not hear back from Deleaser Rivers or your office, we will close our file and consider the matter resolved.
  
  Sincerely,
  
  Kharia
  Mediation Liaison
  General Motors
  
  
  
  
  
  
  
  BRCADR_AD0019
  
  

• Initial Complaint

  01/27/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  My name is ***********************. I purchased a 2017 GMC Terrain on February 20, 2017. My VERY first brand new car. When I left work on January 21st, 2022 I noticed all of the oil had leaked out of my car. Prior to this my car had been driving fine and there didn't seem to be an issue. I had my car towed to ***** *********** and I was told the rear main seal blew out. The manager at the location told me there had been 3 terrains in the past 2 weeks with the same issue brought to the shop and I should reach out to GM, because there seems to be an issue and GM covered the cost of their repairs. My warranty has expired, therefore the repair is not covered. I take REALLY good care of my car and I did not expect such a costly repair and I didn't receive a service notification or warning. I checked my VIN # on your website and as of now, there isn't a recall for my make and model. Is there any recourse for me or financial compensation for this unexpected, costly repair? My car is at the *************************** Dealer in *********, ** currently being repaired and the cost is $2500. I can provide a receipt once I pick up my vehicle after the repair is complete tomorrow 1/28/2022.VIN# ***************** Mileage: ******

  Business response

  02/02/2022

  February 2, 2022
  
  Better Business Bureau
  of ******* & Eastern ********
  Attention: Director of Mediation & Arbitration
  
  Customer: ***********************
  Reference Number: 16680775
  Service Request: 9-7269445297
  Mediation Liaison: Kharia
  
  Dear Director of Mediation & Arbitration,
  
  Thank you for your recent correspondence regarding *********************** and concerns with their 2017 GMC Terrain. 
  
  At your request, we again reviewed ****************** case with our Central Office Staff.  Our review shows that the vehicle was repaired and **************** was satisfied with the repairs.  We believe every consideration was given to access all available information.
  
  General Motors continued success depends upon the satisfaction our customers receive from their vehicles.  We apologize for any inconvenience **************** may have experienced. 
  
  If you have further questions, please contact our GMC ************************** at ************** Monday through Friday between 8:00 a.m. and 5:00 p.m., Eastern Time.  Please refer to the service request number above and any of our Customer Relationship Specialists will be happy to assist you.
  
  Thank you again for your correspondence.  We appreciate the opportunity to review this matter.
  
  Sincerely,
  
  Kharia
  Mediation Liaison
  General Motors

• Initial Complaint

  01/25/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased a 2017 Chevrolet Equinox, in February of 2017 brand new. It only had 10 miles on it when we drove off the lot. I was diligent about making sure to keep up with maintenance and made sure it was at a certified GM service shop every time. On 1/13/2022 the rear main seal blew out of my car due to a clogged PCV valve, which is a known issue to GM for vehicles of my make and model. They recalled the parts for vehicles 2010-2014, but none after. The issue has remained on these vehicles with an incredible amount of complaints continuing to come about on the newer vehicles. I took my car to my usual certified GM service shop, and they are telling me it will be over $2400 to fix it. We have tried for 3 weeks to contact people at GM with promises to get a call back, and have not gotten one. GM knows this is an issue, and have not recalled for newer vehicles. This is not a neglect to maintenance issue, or a driver induced problem. This is an engineering problem on GM, it is their shoddy part they continue to use. I do not feel I should be responsible for the $2400, it should be covered by GM. They are unwilling to work with us, or even give us the decency of a returned call.

  Business response

  02/08/2022

  We have been trying to reach out to the customer but they have not been responsive. Please have them give us a call back. 

• Initial Complaint

  01/25/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I bought a 2020 Chevrolet ****************** boss March of 2020 and have had issues with brake faults in my truck since January 2021. I currently have issues with my truck and ************* has had my truck for the past 11 days for the same issue. GM has been involved with my service issues since my 1st problem back in 2021. I recieved my truck and had it for 15 hours and of course another brake fault. I now took it to the dealership for the TENTH TIME to get it looked at again. GM is doing nothing but putting parts on my truck and hoping it will take care of it. It has had 3 rear brake actuators, 2 Electronic Brake Control Modules (EBCM), a master cylinder and a brake booster and I am still getting codes for brake issues. Not to mention I have had the **** blower motor replaced and a seat heater replaced. This truck has been nothing but problems.

  Business response

  02/01/2022

  February 1, 2022
  
  
  Better Business Bureau
  of ******* & Eastern ********
  Attention: Director of Mediation & Arbitration
  
  Customer: ***********************
  Reference number: 16671836
  Service request: 9-7265052693
  Mediation Liaison: *************************
  
  Dear Director of Mediation & Arbitration,
  
  Thank you for your recent correspondence regarding ***********************.  We are sorry that they are dissatisfied with their 2020 Chevrolet Silverado.  Our continued success depends upon the satisfaction our customers receive from their vehicles.
  
  We are concerned when we learn that one of our customers is dissatisfied with any phase of their experience with our product.  For this reason, we would like a chance to review ***** Tasiors concerns.  Unfortunately, our attempts to contact them have been unsuccessful. We have also sent correspondence to the address provided in their complaint.  Until *********************** contacts us, we will be unable to provide assistance. We kindly ask that you make *********************** aware of our repeated contact attempts.If we do not hear back from *********************** or your office, we will close our file and consider the matter resolved.
  
  Sincerely,
  
  Kharia
  Mediation Liaison
  General Motors
  
  
  
  
  
  
  
  BRCADR_AD0019
  
  

• Initial Complaint

  01/20/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I ordered a 2022 GMC ****** **** on June 28th. I was told that the vehicle would be ready by September or October the latest. The truck was completed in November with a December 27th arrival date. The 27th came and went and no vehicle. The dealership and myself have tried to get answers from GMC but no luck. We will get different answers each time we call that make zero sense. One day we were told the truck is on its way. The following day I was told the truck is going through final inspection. How is that possible when the truck is supposed to be on its way? Now we get no ETA. The dealership has offered to go pick it up at the flint factory has told them no. Yet the dealership is able to go to other factories and get pick up vehicles that are ready. This vehicle is paid for. At this point I feel GMC is committing theft and fraud.

  Business response

  02/02/2022

  February 2, 2022
  
  Better Business Bureau
  of ******* & Eastern ********
  Attention: Director of Mediation & Arbitration
  
  Customer: ***************************
  Reference Number: 16490031
  Service Request: 9-7251966181
  Mediation Liaison: Kharia
  
  Dear Director of Mediation & Arbitration,
  
  Thank you for your recent correspondence regarding *************************** and concerns with their 2022 GMC Sierra *************
  
  After a review of Ashley ******** concern, we now have an estimated ETA on delivery of her vehicle for the day of 02/12/2022. Once the vehicle has been delivered to the customer, we will look into providing further resolution.
  
  Sincerely,
  
  Kharia
  Mediation Liaison
  General Motors

  Customer response

  02/07/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

  Regards,

  ***************************

• Initial Complaint

  01/20/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  In end of October 2021 my check engine light came on and would act like was going to die. Made a appt with our mechanic who fixed it. Pn November 30 2021 got letter bout this issue and if fixed to fill out the reimbursement form. We were denied for taking car to our own mechanic but we were never warned of this issue till after and they Said they didnt know our address or was my hubby in account but that letter came in his name and correct address and then Said reimbursement ran out july 2021 but letter said we had till nov 2022 and didn't get it till November 30 we were never aware of this issue or of any others our car may have

  Business response

  01/26/2022

  January 26, 2022
  
  Better Business Bureau
  of ******* & Eastern ********
  Attention: Director of Mediation & Arbitration
  
  Customer: ******* & RobynYarbrough
  Reference Number: 16489082
  Service Request: 9-7251965918
  Mediation Liaison: Kharia
  
  Dear Director of Mediation & Arbitration:
  
  Thank you for your recent correspondence regarding ******* & ***************************** and concerns with their 2015 Chevrolet Cruze. 
  
  We have reviewed ******* & ******************************* situation and find that ******* & ***************************** chose to take their vehicle to a third rather than a General Motors dealership.  General Motors does not represent the third party dealer, nor do we have any influence over this independent company.  Accordingly, GM is not obligated to offer any financial assistance at this time and will take no further action in this matter.
  
  
  Sincerely,
  
  Kharia
  Mediation Liaison
  General Motors

• Initial Complaint

  01/19/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I have been trying since December 7, 2022 to contact a Corportqte Manager at GM. I have spoken with *****, a customer service rep regarding my situation as well as a supervisor by the name of ******* and have been continually treated very poorly by these associates and they have refused to involve a Manager to help me . My son purchased a 2021 ***** Trailblazer from a local GM dealer in 2021, the vehicle was involved in a collision as a result of a deer on 10/13/2021. The vehicle has been held ** in a repair garage since that time. There are parts that are not available from GM for the repairs to be made, I have gone in circles with the insurance company, dealership and GM and know one can seem to help regarding GMs inability to provide/manufacture new car parts. There is no ETA on when the parts will be available. We have been paying over $900 a month between car payments and insurance and the vehicle has been at the garage since -October 2021. The insurance company only covered 30 days of rental, and the dealership wont help with anything. I have also payed over $600 out of pocket for a rental and could no longer afford to do that and have been borrowing relatives vehicles. ***** at GM originally was so concerned and wanted to help me, after waiting days/weeks with no help Ive been trying to contact a manager: I talked to ******* who was extremely rude, unprofessional, unempathatic, and made no attempt to help. I need someone in charge (not a call center rep)! To reach out to me. Considering all that I have been through! GM should take responsibility for their manufacturing issues and take care of their customers. My son needs a vehicle! Know one can go 3-4 + months without a car. Its extremely unfair considering he purchased a brand new car to avoid repair bills. We are looking for help - ***** originally offered a rental vehicle and payment reimbursement and was going to request-approval - now that is no longer being offered. Please help- thank you

  Business response

  02/03/2022

  February 3, 2022
  
  Better Business Bureau
  of ******* & Eastern ********
  Attention: Director of Mediation & Arbitration
  
  Customer: *************************
  Reference Number: 16485445
  Service Request: 9-7249180862
  Mediation Liaison: Kharia
  
  Dear Director of Mediation & Arbitration,
  
  Thank you for your recent correspondence regarding ************************* and concerns with their 2021 Chevrolet Trailblazer. 
  
  After review of ******* Vaadis concern, we see that the dealership has finally gotten the parts to complete the ************ the repair has been completed, we will look into further resolution. 
  
  Sincerely,
  
  Kharia
  Mediation Liaison
  General Motors
  
  
  
  
  
  
  BRCADR_AD0016
  
  

  Business response

  03/24/2022

  Better Business Bureau
  *************************
  Customer Engagement Specialist
  Phone: ************** Fax: ************
  *************************************************
  
  
  COMPLAINT INFORMATION:
  
  BBB Case # ******** - General Motors Corporation

   

  Good evening, 

   

  We are waiting on further documentation from the customer. Once this is received and a decision has been made, we will update the case.

   

  Thank you, 

   

  Kharia

  General Motors, LLC

  Business response

  04/01/2022

  April 1, 2022
  
  Better Business Bureau
  of ******* & Eastern ********
  Attention: Director of Mediation & Arbitration
  
  Customer: *************************
  Reference Number: 16485445
  General Motors Case Number: 9-7249180862
  Mediation Liaison: Kharia
  
  Dear Director of Mediation & Arbitration,
  
  Thank you for your recent correspondence regarding ************************* and concerns with their 2021 Chevrolet Trailblazer.We apologize for any inconvenience they may have experienced.
  
  We have completed our review of the situation. General Motors has offered to reimburse ************** vehicle payments totaling $1,601.16.They have accepted. We will be closing our file based on this resolution,please advise if anything else is needed. I can be reached at the phone number listed below. 
  
  Thank you for bringing this matter to our attention.
  
  
  Sincerely,
  
  Kharia
  Mediation Liaison
  General Motors
  *********************************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩