ComplaintsforGeneral Motors Corporation

• Initial Complaint

  03/24/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Me and my grandfather bought a new 2022 GMC Terrain SLT and when we got home we noticed it didnt have an owners manual. I went to the dealership where I work which is a gmc dealership and asked about it and they said I WOULD HAVE TO LAY FOR ONE WHICH IS $150 which is not right. I contacted General Motors and all they said is download it and print it off. So I should use over 300 sheets of paper and my own ink because they didnt have one in the car. Thats not right.

• Initial Complaint

  03/23/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  In 2013 I leased a 2013 GMC Terrain lic 6YBH667 Vin ***************** and purchased it 2016. In late 2020 I discovered that there was an issue with the oil and my vehicle. I called GMC and reported. They were aware of the issue and stated that I was a couple of months too late to report it. I informed them that I was never made aware of the issue with these vehicles. The asked me to take it to a GMC dealer for an oil consume test. Test took 1 year to complete and it was discovered that the Terrain burned excessive oil. I called GMC asking that they pay for the repairs since it was a known issue with this vehicle. Furthermore they had been taken to court because other vehicles were having the same issue. GMC representative told me that they would only pay 10% of the repairs which is about $300. I would like GMC to pay for the repairs in for since it was a known issue, I was not aware of it, no notification was sent to me, and they were aware of it.

  Business response

  04/13/2022

  April 13, 2022
  
  Better Business Bureau
  of ******* & Eastern ********
  Attention: Director of Mediation & Arbitration
  
  Customer: *****************************
  Reference Number: 16931622
  General Motors Case Number: 9-7495650200
  Mediation Liaison: Kharia
  
  Dear Director of Mediation & Arbitration:
  
  Thank you for your recent correspondence regarding ***************************** and concerns with their 2013 GMC Terrain. 
  
  We have reviewed ******************************* situation and find that ***************** has declined our assistance. We believe every consideration was given and available information was carefully evaluated before this decision was reached. We will be closing our file based on this research, please advise if anything else is needed, I can be reached at the number listed below.
  
  We appreciate you bringing this matter to our attention.
  
  
  Sincerely,
  
  Kharia
  Mediation Liaison
  General Motors
  *********************************

• Initial Complaint

  03/18/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I bought a 2012 ***** Traverse Brand New on 9-1-2012 from Sands Chevrolet in ******** ** and Paid $38,228.61 The Traverse has been Garage Kept and has been Taken to Sands Chevrolet for *********** Changes. On 9-1-2020 we took the Traverse to Sands Chevrolet in for an Oil Change and asked what was leaking. I noticed fluid on my Garage floor. After a Service Technician looked at my Traverse, I had a Service Advisor call me . I was in Total Shock ! He gave me a list of Problems. I needed a (Water pump, New Hoses, Timing Cover was leaking, Oil Pan was Leaking, Need new Control arms, Needed New Engine Mounts, Needed New Front Struts, My AC line from Compressor to Condenser was Leaking.) All this with ONLY ****** Miles on it.I would like General Motors Explain why a Vehicle ( ***** Traverse ) would be built with all these issues and not stand behind their Product. This all happens when the Warranty Expires. Both Model years 2012 & 2013 have the same issues. Why would I even Consider buying another ** product. My **** F-150 has ******* miles on it and purrs like a Kitten still. But it's almost time to look for something new. I know other companies have better warranties and stand behind their product. If you divide the Miles on the Vehicle with the Price I paid about $2.23 cents a Mile. Pretty Expensive to drive and then have to spend another $7,500.00 to Fix. My Wife Like the New Traverse Body Style But cannot Trust in the ** name or even in ***** Dealerships. My last experience with Sands Chevrolet they tried to Bait and Switch with my Extended Warranty wanted to charge me for water pump and engine mounts which i fixed myself and later found out that they were indeed covered. So I got Scammed. Recently I took my Traverse there for an Oil Change and they said my Front Headlight was out. Wanted to Charge me $149.00 to change a $16.00 Lamp. I feel sorry for the people that pay over inflated prices like that. Dealerships are now Charging $5,000 to $10,000 over invoice.

  Business response

  03/31/2022

  March 31, 2022
  
  Better Business Bureau
  of ******* & Eastern ********
  Attention: Director of Mediation & Arbitration
  
  Customer: *************************
  Reference Number: 16912788
  General Motors Case Number: 9-7476714162
  Mediation Liaison: *****
  
  Dear Director of Mediation & Arbitration:
  
  Thank you for your recent correspondence regarding ************************* and concerns with their 2012 Chevrolet Traverse. 
  
  The ******************* Warranty coverage on the 2012 Chevrolet Traverse is 36 months and/or ****** miles, whichever comes first. We regret that because Mr. ******* vehicle is beyond all applicable warranties, General Motors will not be offering any financial assistance at this time.
  
  Additionally, we found that **************** has a third party warranty which is not represented by General Motors. We believe every consideration was given and available information was carefully evaluated before this decision was reached. We will be closing our file based on this research, please advise if anything else is needed. To reach us, please reply to this email or I can be reached at the phone number below. 
  
  We appreciate you bringing this matter to our attention.
  
  
  Sincerely,
  
  ************************ Liaison

  General motors

  *********************************

• Initial Complaint

  03/17/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased a 2020 ***** traverse from GM since December 2020 I kept bringing it there saying something was wrong with the brakes to the dealership they kept telling me nothing was wrong just a few weeks ago my Brakes gave out while I was on the ******* with my kids they told the car and they said they fixed The problem I understand that they fix the problem but they also told me before there was no problem something in the computer system or the electrical in the truck itself is not good I do not feel safe in my car and GM is not trying to help me do anything about it

  Business response

  03/28/2022

  March 28, 2022
  
  
  
  Better Business Bureau of ******* & Eastern ********
  Attention: Director of Mediation & Arbitration
  
  Customer: *************************
  Reference number: 16906837
  General Motors Case Number: 9-7466382884
  Mediation Liaison: Kharia
  
  Dear Director of Mediation & Arbitration,
  
  Thank you for your recent correspondence regarding ************************* and concerns with their 2020 Chevrolet Traverse.  We apologize for any inconvenience they may have experienced. 
  
  We are concerned when we learn that one of our customers is dissatisfied. For this reason, we would like a chance to review their concerns.Unfortunately, our attempts to ************************* have been unsuccessful. We have also sent correspondence to the address provided in case. We kindly ask that you make them aware of our attempts to contact them. Until we hear back from either you or *************************, we will be closing out our case. 
  
  We appreciate your assistance with this matter.
  
  
  
  Sincerely,
  
  Kharia
  
  Mediation Liaison
  General Motors

  Customer response

  03/29/2022

  [A default letter is provided here which indicates your rejection of the business's response. 
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this response appear below:I am Not excepting this offer at this time because they said that I am not answering any phone calls and they have no way to get in contact with me and that is a lie The woman who I spoke with who claims she was the highest up for GM told me there is nothing that can be done about my vehicle I dont feel safe in it I cannot even bring myself to putting my kids in that car because something is wrong with the electrical the computer or something in it Im not sure what it is Im no mechanic Im simply just a regular person who spent a lot of money on a product that was c*** and I am not pleased and I am very dissatisfied with the way they handled the whole situation and I would like to persuade this further
  
  [You must provide details of why you are not satisfied with this resolution. Please type details here:]
  
  Regards,
  
  *************************

• Initial Complaint

  03/09/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Please see attachment

  Business response

  03/22/2022

  March 22, 2022
  
  Better Business Bureau
  of ******* & Eastern ********
  Attention: Director of Mediation & Arbitration
  
  Customer: *******************
  Reference Number: ********
  Service Request: 9-7424451862
  Mediation Liaison: Blake
  
  Dear Director of Mediation & Arbitration,
  
  Thank you for your recent correspondence regarding ******************* and concerns with their 2021 GMC Yukon. 
  
  We have completed our review of ************** situation. General Motors has offered ************** a CBGC Protection Plan for 36 months and/or ****** miles, whichever comes first. This Protection Plan will come with a $0 deductible. General Motors has also offered ************** reimbursement in the amount of $1,053.86. They have accepted both offers. Accordingly, General Motors will have these processed.
  
  We apologize for any inconvenience ************** may have experienced and appreciate you bringing this matter to our attention.
  
  Sincerely,
  
  Blake
  Mediation Liaison
  General Motors

  Customer response

  03/31/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

  Regards,

  *******************

• Initial Complaint

  03/03/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I bought a 2020 ***** Malibu with 4 miles on it that has multiple repairs attempted on it by the same ***** dealership with no avail. GM rep had said they would buy my car back. I've sent said information. Now no one will contact me. Trying to avoid a lawsuit, but running out of options. This is my second BBB complaint for failure to communicate and unethical business practices. They need their rating reduced as they do not care that their customers are driving around in death traps. I've also spent countless hours on the phone with them and in the dealership, so I would like a full repurchase with no devaluation of the car based on miles, as I've almost been hit twice because of the issue with the car and had to take defensive action to avoid accidents.

  Business response

  03/07/2022

  March 7, 2022
  
  Better Business Bureau
  of ******* & Eastern ********
  Attention: Director of Mediation & Arbitration
  
  Customer: ***********************************
  Reference Number: 16829216
  Service Request: 9-7397115443
  Mediation Liaison: *************************
  
  Dear Director of Mediation & Arbitration,
  
  Thank you for your recent correspondence regarding *********************************** and concerns with their 2020 Chevrolet Malibu. 
  
  We have completed our review of ************************************* situation.  General Motors has offered a straight repurchase and they have accepted. This offer was made on the General Motors case referenced as Local Better Business Bureau case number ********. We are currently awaiting more documentation and for the dealership agreeance in hosting the transaction. Once we have everything that we need, we will send his information to the repurchase department where they will work the numbers and give ************************************** the chance to accept or decline their offer.
  
  We apologize for any inconvenience *********************************** may have experienced and appreciate you bringing this matter to our attention.
  
  Sincerely,
  
  Kharia
  Mediation Liaison
  General Motors

• Initial Complaint

  02/28/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Warranty Issue, my transmission stopped working on Feb. 10th, 2022. GM towing service towed my vehicle to the nearest GM dealership. General Motors did not offer me a loaner car and I was broke down in *****, **. My 2017 GMC ****** **** has ***** miles and it's still under powertrain warranty.GM told me they would replace the transmission under warranty, but the transmission is on national backorder, and they don't when my truck will be fixed. I asked them again for a loaner vehicle, but they said no. I asked them to proceed to buy back the truck, since they can't fix it. I need your help to get a resolution to this matter with General Motors.

• Initial Complaint

  02/25/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I purchased my 2019 ***** Silverado in the spring of 2019. Over the past year it has broken down and left me stranded twice in the middle of winter twice because of a blown oil cooler line. The second time the oil cooler line blew it caused the engine to be replaced. After a few months, with allegedly a brand new engine, the truck started making horrible thumping noises in the engine. After being in the shop for more than 3 weeks it was determined that I need every lifter replaced on the brand new motor. 3 weeks after the lifters were replaced the truck dashboard service lights kept popping up. Service ESC, service parking brake, service 4 wheel drive, and service traction lights all appeared and the truck failed to engage in drive. The truck still sits at the dealership (***** Chevrolet) where it has been since the beginning of February. I contacted GM about a buy back and they have been dancing around it for almost a month. I no longer feel safe in this truck. I have two kids to haul around and its broken down on me 3 times all under manufacturer warranty. This truck is a lemon and I would like them to buy it back because it isnt reliable or safe The *** number is 1gcuyded1kz152977 if you would like to confirm these repairs. It currently sits at ***** Chevrolet in bay city

  Business response

  03/10/2022

  March 10, 2022
  
  Better Business Bureau
  of ******* & Eastern ********
  Attention: Director of Mediation & Arbitration
  
  Customer: ***********************
  Reference Number: 16807316
  Service Request: 9-7369810118
  Mediation Liaison: Kharia
  
  Dear Director of Mediation & Arbitration,
  
  Thank you for your recent correspondence regarding *********************** and concerns with their 2019 Chevrolet Silverado 1500. 
  
  We are currently reviewing ************************* concerns. Once we have a resolution we will send the update.
  
  
  Sincerely,
  
  Kharia
  Mediation Liaison
  General Motors
  
  
  
  
  
  
  BRCADR_AD0016
  
  

  Customer response

  03/11/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

  Regards,

  ***********************

• Initial Complaint

  02/18/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  in November of 2020, I purchased a brand new Chevrolet Bolt EV Premier from a local Chevrolet dealer in ***********, **. In 2021, all of the owners were notified to much delay that there was a recall opened for the battery pack which potentially could cause a fire and destroy the vehicle. With the amount of money that was paid for the car, and the financing that went into getting this vehicle, there's no clear published process from General Motors on how to go about processing a buyback claim. My local dealership doesn't seem to have much information either on this regard.My hopes were to have this vehicle for at least 8 to 10 years with how much the cost was. As my first brand-new vehicle (purchased with 3 miles on the odometer), I had very high hopes for it. That all changed with the fires and the subsequent recall. Furthermore, it appears that local dealerships are either not trained enough or capable of handling this massive-scale recall for whatever reason, and are only scheduling one to two vehicles per week to replace battery packs. I've been calling my service manager and they have agree to put my VIN on a waiting list, but as time goes on, this issue becomes more of a concern for various reasons, one being the kind of recourse that I could take as the mileage of this vehicle increases over time, etc. I cannot continue to wait until my odds expire and either my my vehicle loses more value without the chance for repairs, or further inconveniences are met by the general public for fear of my car destroying their property. Please let me know if there's a process to follow, as I cannot afford to continue driving a car that can no longer mandate reliability and safety, as well as one that *** potentially have further issues with it that have not been discovered. The first fire was in 2019 on a 2018 vehicle. So it took a year or so to happen... I'm at that point with my Bolt EV now.

  Business response

  03/07/2022

  March 7, 2022
  
  Better Business Bureau
  of ******* & Eastern ********
  Attention: Director of Mediation & Arbitration
  
  Customer: *** *********
  Reference Number: 16783948
  Service Request: 9-7335356786
  Mediation Liaison: Kharia
  
  Dear Director of Mediation & Arbitration,
  
  Thank you for your recent correspondence regarding *** ********* and concerns with their 2020 Chevrolet Bolt EV. 
  
  We have completed our review of *** *********s situation.  General Motors has offered a straight repurchase and they have accepted. The amount of repurchase is to be determined by the repurchase department. Accordingly, GM will close its file on this matter. 
  
  We apologize for any inconvenience *** ********* may have experienced and appreciate you bringing this matter to our attention.
  
  Sincerely,
  
  Kharia
  Mediation Liaison
  General Motors
  
  
  
  
  
  
  
  
  BRCADR_ADR0018
  
  

  Customer response

  03/11/2022

  [A default letter is provided here which indicates your rejection of the business's response. 
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this response appear below:
  
  [You must provide details of why you are not satisfied with this resolution. Please type details here:]

  This is not accurate. I did not accept a straight purchase, and in fact Im still waiting on the email that I was supposed to get to discuss this matter with a buyback specialist. So, either I am missing something here, or someone made a mistake. Either way, Ill be reaching out to GM tomorrow morning to find out more.

   
  
  Regards,
  
  *** Elerowski

• Initial Complaint

  02/14/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Had a mechanical break down with my gmc and took it into the local shop to have it fixed. The shop said that this was a recall issue and I should get reimbursed . They gave me the paperwork and my receipt. I sent that into gmc. They got ahold of me telling the statue of limitations had run out. They will not reimburse me. I feel that this is wrong. I have never heard of this. IF its a recall , then why cant the cover it. A recall is a recall.Here is my claim gmc 9-7308276385.

  Business response

  03/10/2022

  March 10, 2022
  
  Better Business Bureau
  of ******* & Eastern ********
  Attention: Director of Mediation & Arbitration
  
  Customer: ******* & *********************
  Reference Number: 16765531
  Service Request: 9-7311508709
  Mediation Liaison: Kharia
  
  Dear Director of Mediation & Arbitration:
  
  Thank you for your recent correspondence regarding ******* & ********************* and concerns with their 2014GMC Sierra. 
  
  Please note ******* & ********************* refers to a recall in their correspondence.  This special bulletin does not include the customers VIN. Therefore, GM is not obligated to offer any financial assistance at this time and will take no further action in this matter. 
  
  
  
  Sincerely,
  
  Kharia
  Mediation Liaison
  General Motors
  
  
  
  
  
  BRCADR_AD0017
  
  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩