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Business ProfileforScully Statewide Moving
Moving Companies
At-a-glance
Customer Complaints
3 complaints closed in last 3 years
0 complaints closed in last 12 months
Customer Reviews are not used in the calculation of BBB Rating
Overview
Statewide Moving states they offer moving services
Products & Services
Business Details
This is a multi-location business.
- Location of This Business
- 4040 C West River Dr NE, Comstock Park, MI 49321
- BBB File Opened:
- 8/10/2000
- Years in Business:
- 23
- Business Started:
- 8/10/2000
- Date of New Ownership:
- 12/5/2007
- Business Incorporated:
- 12/5/2007
- Accredited Since:
- 8/31/2011
- Type of Entity:
- Corporation
- Alternate Business Name
- Scully/Statewide Transportation, Inc.
- Statewide Moving
- Hours of Operation
Primary
- M:
- 7:00 AM - 7:00 PM
- T:
- 7:00 AM - 7:00 PM
- W:
- 7:00 AM - 7:00 PM
- Th:
- 7:00 AM - 7:00 PM
- F:
- 7:00 AM - 7:00 PM
- Sa:
- Closed
- Su:
- Closed
- Contact Information
Principal
- Mr. Patrick Scully, President
Customer Contact
- Mr. Patrick Scully, President
Customer Complaints
3 Customer Complaints
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File a ComplaintMost Recent Customer Complaint
01/09/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I was moving from *****************, ** to ************** and requested a quote from Scully Statewide Moving **** ******************* met with me at the *** home 9/22/22, estimated the load at ***** to ***** lbs, and would require 2 days - 1st to load and 2nd to unload. He said $4***** for insurance on the move was $264.. Given the time, distance and weight, I agreed to the cost. I told him the driveway at the ********** house was cracked, roughly in the center, of the three 9 foot slabs from the front edge of the house to the sidewalk. I told him I was concerned that the weight of the truck and my goods would displace the slabs and I did not want the truck up the driveway. I estimated the distance from street to front door at ******************************************************************************* large print across the top of his copy of the estimate. For the move- in 10/5/22, I was given the wrong time for their departure from ************ and arrived at the new house about 15 minutes after the truck. It was parked in the street in front of the house. I hurried to open the house up. The crew commented that the lay of the front door would make the move in difficult so I told them there was a rear doorwall they could access if needed. I was still catching my breath from the move-out at the *** house, the early morning drive across the state, being late and distracted, so I ran back to my car to gather my things. Before I could stop them, they had backed the truck up the driveway. At that point, I figured damage to the driveway, if any, was already done. After they left, the damage was obvious, all tree panels splayed and jackknifed unevenly along the cracks. I have had repeated, conversations with Mr. ********************** and his staff, provided photos, paid for an additional inspection, trying to file an insurance claim. It was past "concrete season" so I sent ******************* the only written estimate I could get 11/15/22, He has not responded to my voicemail or text messages.
Read MoreCustomer Reviews
4 Customer Reviews
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Most Recent Customer Review
Brigid K
1 star
01/08/2024
After having a fire that displaced our family, Scully was recommend. Pat quoted me 1 truck & 2 guys for 180hr. Told him perfect because most of our things were in the garage (more than half didn’t need to be moved). Next morning, 2 trucks & 4 movers were there. They packed EVERYTHING I told them not to. Items caked in drychem…they recontaminated countless belongings. It was such a simple job. “Don’t touch anything in this pile.” They packed almost all of it! Everything was done carelessly. Numerous pieces of furniture were broken, box of electronics was just filled & crushed. Expensive art was thrown into a box; damaged. We had to rent a 20yd dumpster to dispose of everything. On to conversations with Pat Scully. He is by far the most unreasonable and unprofessional business owners. When questioning our invoice & why 2 trucks were sent, there was no talking. He did all the talking & was irate with me because a friend called to discuss it too. Estimate said $3,500 to move into storage then out…charged $3,300 just to move into storage. Astronomical pricing! I plead with Pat that my family couldn’t afford to have his company move us again. He said he’d work out a deal & offered a 1k credit. I told him we couldn’t. He said he’d have his guys move our stuff to the door of his warehouse free of charge as our Christmas gift. Ultimately, we decided to take his 1k credit. He offered to have his guys move our belongings from storage into our garage for $1,800 cash. Come move day, Pat called angry, saying he called his guys back, previous tenants still in the house, & we’d have to pay him to send them back out. We had no idea! I begged him to have his guys put our things in the driveway. He said he couldn’t & was regretting offering a credit; was going to charge us again. Husband called him & said he would move them out himself & questioned the integrity of Pat’s word. He ultimately followed through. Doesn’t care about struggling combat Veterans or their families!
Scully Statewide Moving Response
01/10/2024
To respond to above statement I find this very dis-heartening. Scully Statewide Moving was contacted for moving as the above customer had a last minute emergency. We were out there within 24 hours of phone call. We ******** sent a 2nd truck as we don't charge if it's not used, but often in situations like this things are not as they always seem. We arrived and sent a packer as some items needed to be packed last minute. The guys loaded the ***** while the packer packed. After this was loaded items kept getting added and added and added. Now we have 2 trucks loaded. No problem whatever the customer needs we do ! Nothing is done without the customer who is the boss tells us to do. We then took it to storage.When it comes time for the bill the customer tells us the last company who already handled this same type of situation has exponged all of her insurance funds. OK no problem we know we are working with a family who has had a rough go. Keep in mind we have been talking daily with the customer and most of the conversation she was crying. We always go above and beyond for all of our customers, but being they were a military family we went above again and gave them a ***** credit. The time comes to deliver the houshold goods and we arrive in the am and the old home owner is still in the residence. We have to pay our guys hourly while they are on the job. We then said ok guys go have breakfast on us while they figure some things out. Keep in mind this is the friday of xmas weekend. We want the customer to be able to be in there house with there family for the holidays. I am really floored that this is even a conversation as we bent over backwards for these customers and didn't make a dime on it.This is just a generalization of what happened and in the meantime I will have each worker write a statement on what they have seen on the jobsite from start to finish.*********,Pat Scully
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