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Business Profile

Hearing Assistive Devices

Beltone Hearing Aid Center

About

About This Business

Hearing Screening/Testing, Video Ear Inspections, Custom Earmolds, Custom Hearing aids, Open Fit Technology hearing aids, Behind the ear hearing aids, Service of hearing aids, Batteries for sale.  In-Home Visits 

Products and Services

hearing aids, batteries, earmold, miscellaneous supplies.

Business Details

Local BBB:
BBB of Michigan
BBB File Opened:
9/17/2018
Business Started:
10/1/1959
Business Incorporated:
1/2/1974
Business Management:
Mr. Daniel B. Fletcher, CEO

Additional Contact Information

Principal Contacts
Mr. Daniel B. Fletcher, CEO
Customer Contacts
Mr. Daniel B. Fletcher, CEO
Terry Burnett, President
Social Media
Facebook

Licensing information

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

Additional Information

Business Categories
Hearing Assistive Devices

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