Reviews

This profile includes reviews for Cuddledown, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Cuddledown, Inc. has 3 locations, listed below.

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  Cuddledown, Inc.

  14 Yarmouth Jct Yarmouth, ME 04096-7755

  
• 

  Cuddledown, Inc.

  3 Distribution Center Cir Littleton, MA 01460-6248

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  Cuddledown, Inc.

  554 Us Route 1 Freeport, ME 04032-7018

  

Review Details

• Review fromLuAnn H

  Date: 04/01/2023

  1 star
  Be careful when ordering. read the fine print, as you can be signed up for their VIP program and find yourself automatically being charged around $14.00 a month for nothing!!!!! it took me forever to figure out what company was taking funds automatically out of my bank account as it only read as VIP and the bank could not help me either. What a scam! They were gracious enough to cancel it, but I paid $14.00 a month for over a year trying to figure this out.

• Review fromPeggy A

  Date: 03/23/2023

  2 stars
  I like the quality of their sateen sheets and they wear well. But they are very slow to issue refunds. All the customer service calls go to a foreign country and the service people dont have any product knowledge. They are absolutely not invested in solving your issue. You have to ask for someone at the company and then you might get some help. Many years ago this was a good company. Not any more. I think they were privately owned and sold. I dont know who owns it now but no one seems to care. Its disheartening to see a company you trusted go downhill.

• Review fromLaney G

  Date: 02/13/2023

  1 star
  I have ordered from there for years. Service/ quality were perfect even though the prices were really high. I ordered a Coverlet from them 1/4/23 and today is 2/13/23. No emails. I called today and spoke to a young lady in the Phillipinessecond time in three weeks.Today I was told I would have my order in two days..VERY DISSATISFIED! I think they sold down the river the people who appreciate good merchandise.

• Review fromJanet M

  Date: 02/10/2023

  1 star
  Someone has apparently purchased the cuddledown brand name. If one puts "cuddledown" in one's browser, an ad comes up that purports to be a link to the Official" site. Among other things, the ad says "made in ******* since ****." This is clearly a lie, as I found out when I ordered sheets and pillow cases and they all say "made in *****."The website gives a contact number, which goes to the call center in ***************. The woman who answered my call finally said she would transfer me to "corporate." That didn't happen.Yes, I can return them, but they are counting on my not doing that. Anyway, never again. ************

• Review fromJuju L

  Date: 01/25/2023

  1 star
  They are truly awful. I agree with other reviews. They are too frustrating to do business with.

• Review fromKevin H

  Date: 12/21/2022

  1 star
  Beware of the cuddledown rewards. I didn't sign up but was charged ***** for something that I didn't want. And as others are saying, the customer service was terrible. I called them after taking a picture of the tag of their pillow at an upscale hotel and asked what pillow it was. They said "go to our website." The pillows we bought for over $200 are not at all what we had used. And they won't take them back because we used them.

• Review fromAdrienne Y

  Date: 12/20/2022

  1 star
  I agree with all of the prior reviews. My order got cancelled and when I called they said I received an email notification about the cancellation, that never happened. I called, replaced the order, got cut off during the call and I did not know if my order went thru. Called again (terrible customer service team!) and I was told the item was shipped and it would arrive one month after it was ordered?? I paid $25 for shipping too! Ridiculous, I will Never buy from the, again!

• Review fromValerie S

  Date: 12/14/2022

  1 star
  Very dissatisfied with Cuddle Down customer service. My order was cancelled for no reason and I have wasted one hour of my valuable time getting it reinstated. The items were intended to be Christmas presents. Today I am informed shipping will take 2-3 weeks. What is wrong with Cuddle Down??????

• Review fromNona R

  Date: 11/15/2022

  1 star
  I ordered a robe from Cuddledown and when I received it, it was too big for me so I immediately sent it back with their packaging and their label following their instructions.I expected to get an email letting me know they had received it back but I did not and so I called them and they said they had not received it The woman said she would look in the warehouse and let me know.A week or more went by so I called again and she said it wasn't in the warehouse. then she wanted to know if I had a tracking number. I do not because there were no instructions that I needed to get one since it was their label. The cost was ****** - Shipping was *****, I wish I had read the complaints on your website before I ordered.