Customer ReviewsforCuddledown, Inc.

Their rewards program is a scam! I was not aware it cost money until I started seeing monthly charges on my account. I will never order from this company again! Terrible customer service!

I submitted 18 claims the same way I always submitted and they got declined with the excuse that they were not eligible fees. These are merchants on their website that they cover. I called and was told I should have not included taxes and shipping in the total when the website said to include all of that. I am told to resubmit without the tax and shipping fees and will get reimbursed, will yet see if that will work. Also you cannot submit more than once a day for the same merchant, a rule that was definitely not clear when I signed up. I have cancelled my membership which has gone up from before.

As a 40+ year customer and former VIP member, I just spent about $2K in Oct/Nov for bedding with Cuddledown. As I placed the first order, the agent suggested I join their rewards program--30 days free trial--and those Oct. purchases would be counted. Not true--they changed my trial date to late Oct. and now tell me I will only get $42 back--minus the $25 I paid to continue the rewards program in December! SCAM is the word that comes to mind--how they could treat such a long-time customer so fraudently is unbelievable. That was my LAST purchase with this company!

they charged my credit card a monthly fee of $22.00 for a rewards program that I did not sign up for.

They charge me a rewards fee of ***** monthly, teo hundred s year roughly, I did not sign up for.

AVOID CUDDLEDOWN and their fraudulent "VIP Service." I was a customer of ********************** for many years, however, no longer. They used to be a privately owned company and the majority of their products were of good quality, made in *******. In 2013, Cuddledown was bought by "************* Group" and Cuddledown has become nothing but a fraudulent company. 95%+ of their items are from *****: They like to use the term "imported," which is just a guise for "Made in *****." $25 FOR SHIPPING, for even the smallest order. Their **************** is the ABSOLUTE WORST ON THE PLANET: It is the **************** Dept. from ****, talk about "Kafkaesque" -- what a nightmare. They are based in Asia somewhere and are of no help whatsoever. I could go on and on about the bad experiences I have had with them of late, but suffice it to say, do yourself a favor: Save your money, time, and avoid the aggravation; you can find nicer linens elsewhere at less cost. If I could give Cuddledown a "0" rating instead of a "1" star rating I would -- I wish I could give them a "- (negative) 25" rating. It's a racket.

The quality of their items is pretty good even though theyre made in *****. The problem I have is their excessive shipping and handling costs (at least $25 for a single feather weight blanket ) and a bogus $2 carrier imposed surcharge. . Thats an outrageous. I cant recommend them. Their prices are high - except when they have a sale - but the excessive shipping costs usually negate any sale.

Have been waiting 11 days for a few pillow protectors. I have spoken to 2 reps that both stated items were still in the warehouse. First rep said she would expedite my order. 2nd rep said order was NOT expedited. I paid $18.99 for shipping and handling for 3 practically weightless protectors so right away I foolishly assumed I was getting priority shipping. I questioned if items were on back order and was told they were in their warehouse in *************. Rep stated she would contact warehouse and send me email with shipping information. She also stated it was too late to cancel my order. If I dont get shipping information within 2 days I will contact my credit card carrier and dispute payment. I would give 0 for rating.

Cuddledown offers a VIP service which is a SCAM. They charge $16.95 per month for a 10% discount on orders and free delivery. This amounts to about $170.00 per year. When you sign up for the service Cuddledown does not tell you that this service is monthly.When I complained and asked to be reimbursed for the past 5 months, they answered that company policy was to reimburse for only 4 months....another scam. There is no reason for such a time limit.I will never order from them again.

I got scammed as well by their rewards program. I will never purchase from them again.